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ParkBee Reviews 

10,119
•
TrustScore 3.5 out of 5

3.5

Valet Parking Service
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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers appreciate the clear instructions provided for navigating to the facilities, booking spaces, and easily opening barriers upon arrival. Many users also highlight the quick responses and exceptionally helpful assistance received from support agents when booking questions arise. However, some people mentioned experiencing frustrating issues when arriving at fully booked car parks with zero available spaces left. Others noted that customer service representatives were completely unhelpful or unresponsive when handling urgent entry problems. Furthermore, several customers complained about receiving unexpected parking fines despite having active, pre-paid reservations in place.

What people talk about most

Location

Clients share ambiguous opinions on location, noting difficulties with finding spaces and accessing specific... See more

Booking process

Customers had ambiguous experiences with the booking process, noting that it is easy to view parking options... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with unhelpful support,... See more

Payment

People report negative experiences with payment, noting they were charged twice despite booking in advance,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I used this app and pre-booked my parking, then got charged the full amount to leave the car park. I was trapped in there unless I paid again, and ParkBee support would not help me out. Hoping I rec... See more

Company replied

Rated 5 out of 5 stars

Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complain... See more

Rated 5 out of 5 stars

I used Park Bee for the first time this minute and it was excellent. Easy to see the range of parking options (in Edinburgh), book and pay. Really good communication from confirmation of booking to re... See more

Company replied

Rated 5 out of 5 stars

1st time using them and as a typical bloke, I didn't read their instructions on how to use the app. Got charged by parkbee and I paid to get out of the car park. Contacted Parkbee, told them what ha... See more

Company replied

Company details

  1. Valet Parking Service
  2. also in
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space

Written by the company

ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.

Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(10,119)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

Great experience! Used Google lens for the QR-code by the entrance. Open the door with a link on the park bee page. (you will get a reminder message with a link) Paying was easy with Ideal. Parked for 3 hrs and it cost €15,31

8 September 2024
Unprompted review
Rated 3 out of 5 stars

Clean but not secure

Clean and easily accessible, but too accessible. This used to be secure parking with locked doors and gates... Not any longer. Anyone can now walk in.

It's also very expensive compared to other parking a available in Liverpool. This wasn't an issue when it was secure but now that it's open to anyone to walk in and around it, £10 for <6 hours is not good value.

8 September 2024
Unprompted review
Rated 1 out of 5 stars

Waited 30 mins for the barrier to open…

Waited 30 mins for the barrier to open on exit. Called parkbee and they said there's nothing they can do

4 September 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Dan, thank you for the review.

We are very sorry to hear that you had to wait 30 minutes before the exit opened. Our sincere apologies for the inconvenience. Next time, please call us so we can help you with opening the exit. We are available 24/7.

If there are any unresolved issues we can help you with, please send an email to support@parkbee.com.

- Team ParkBee

Rated 5 out of 5 stars

Easy

Easy! We used it the First time. We will Use it again.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy and comfortable

Parking lot could be opened and closed via smartphone which worked perfectly fine. The parking lot is very spacious and it was easy to find a spot. I‘d definitely recommend using ParkBee to park your car in a city.

31 August 2024
Unprompted review
Rated 1 out of 5 stars

Bee parking heathrow Airport

Bee parking heathrow Airport. My car was parking there for 15 days.
My phone and a back pack with some important was stolen.
I have contact the company and they replied with the policy its clear to not leave any value object inside the car...
Thank you very much for your service
Please if are reading this be aware that your car will be fully search inside by the employees... and robbed.

10 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Arlindo, thank you for your review. We're sorry to hear about your experience. While our policy does recommend not leaving valuables in the car, we understand this is upsetting. Please contact us directly so we can provide any assistance we can.

- Team ParkBee

Rated 1 out of 5 stars

Someone broke into the car

Someone broke into the car and stole bike trailer (value 700€)

30 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Christian, thank you for the review. We're truly sorry to hear about this incident. While parking is unfortunately at your own risk, we understand how upsetting this must be. Please feel free to contact us via support@parkbee.com. We’re here to help in any way we can and would like to assist you with any next steps.

-Team ParkBee

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