Parkgate Aspen Ltd Reviews 8

This is an appalling out fit
Their accounts department is the worst I have ever experienced. It is out of control
They credit the wrong accounts
some payments arent’ credited to your account for service charges and they will not reply to questions
I have to keep a strict record of payments
I am looking into reporting h them to the regulator

Had an appalling experience with this property management company. I called seeking clarification regarding my bills. The lady, Chelsea, was extremely unhelpful, rude and came across as super entitled. Avoid! Not to mention their service charges are extremely high!

Has been managing the property at 39 New Cavendish Street since I moved in 3 years ago. Every year the building boiler stops working and it takes over a week to fix. I would avoid all properties managed by this company.

The “prompt” repair refers to complains made by tenants starting late December 2025 that haven’t been fixed till Jan 12th. They are currently being reviewed by Westminster Councils Environment and Safety team. Please reach out to me if you have any more questions about this business.

Managing agent of my block of flats. Poor communication on major issues affecting leaseholders, with requests for significant sums of money without proper explanation, no provision of quotes or estimates when requested, and resistance when challenged with legitimate concerns. Chelsea-Louise was especially rude and obstinate, and is not fit to be in a customer facing role.

I wanted to send a glowing report on the service Soulla provided during my recent flat sale. She was exceptionally helpful, going the extra mile to help me with required paperwork. She was not only quick to respond, but also did so with such a kind manner. I am so grateful for her help and support. She went above and beyond to gather all documentation that I needed when I was under such a time pressure. I can’t thank her enough!

I would like to thank Sol Unsdorfer from Parkgate Aspen Management for his guidance and assistance when dealing with a leaseholder who made unlawful alterations to a property in our residential block.
Sol who has legal expertise, helped the board of directors to navigate their way through a very challenging legal battle. His firm negotiating expertise helped our residents association to ensure that : the leaseholder restore their property to its previous condition and to retrieve almost all legal costs to bring this to a satisfactory close. Thank you again Sol for this great outcome.

Horrendous service! would not recommend!
Empty promises with ZERO ownership.

We have been working with Chelsea and the team for over a year , we have a great relationship with them .
They are always personable , professional and friendly.
Highly recommend Parkgate Aspen .