I ordered of this site thinking delivery would be 3- 5 days, but dispatch took 5 days and over a week later still waiting on delivery and tracking still showing An Post is still waiting for item!! I'... See more
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Review summary
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Reviews shaping this summary
Great products at great prices but the delivery is terrible 3-4 weeks to receive your order is insane, it would be quicker to order something from China!
Company replied
Parcel arrived in good condition. However, company promises 2 free samples but they are missing. Very disappointing!
Company replied
I have not received my purchase as yet
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Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.ie
3.7
Average
3K reviews
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I am very satisfied with my experience…
I am very satisfied with my experience using this website to purchase cosmetics. The huge selection of products offered is truly impressive – you can find everything you might need here.
I would also like to specifically mention the excellent prices. Compared to other stores, the cost of many items here is significantly lower, which makes shopping even more pleasant.
And, of course, I can't forget to mention the fast delivery. Orders arrive very quickly, which is especially valuable when you urgently need a favorite product.
Overall, I am very happy with the service of this website and can confidently recommend it to anyone who appreciates a wide range, great prices, and fast delivery. I will definitely be ordering from here again!
14 May 2025
Unprompted review
I am shopping with Parfume dreams for a…
I am shopping with Parfume dreams for a number of years now, never had issues. Vast choice of products, competitive prices, and with premium subscrition free delivery as well as guaranteed 10% off. Highly recomended
5 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from parfumdreams
Thank you for your feedback.
We regret the delay in delivery by the shipping service provider and understand your displeasure. You have already received a small compensation from us. Should you have any further questions or concerns, please do not hesitate to contact us at any time.
Thank you for your patience and understanding!
I bought parfume Creed Aventus here
I bought parfume Creed Aventus here, and they are not original, they are fake i am sure. So be careful to buy parfumes here. They are expensive, but it is not original!!
9 May 2024
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We are very sorry that you have the impression that you have received a non-original product - we take such feedback very seriously and understand your concern.
As an authorised specialist retailer, we guarantee that we only sell original and certified branded products.
Please contact us directly, quoting your order number, so that we can check the case immediately and find a solution together. Thank you for your co-operation and trust.
Parfum are great but while on my first…
Parfum are great but while on my first order it was delivered only few days after, on my second order 2 weeks are passed and my pack is still in the same place.
7 May 2025
Reply from parfumdreams
We are sorry that you have not yet received your order.
The satisfaction of our customers is our top priority. For this very reason, constructive criticism and suggestions for improvement are essential for us. We understand how annoying this can be and assure you that we will do everything we can to deliver your order as quickly as possible.
Amazing value on certain products
Amazing value on certain products, bought few times from this web shop, very happy with everything.
3 May 2025
Just received another order
Just received another order, zero issues, Great price & flawless transaction
28 April 2025
Ordering online was good and quick
Ordering online was good and quick, found what I wanted. It took a while to get to me from dispatch to delivery and when it did one of the products had leaked all over the products.
25 April 2025
Reply from parfumdreams
Thank you for your feedback.
We are very sorry to hear that one of the products has leaked. We regret the inconvenience this has caused you.
Please contact our customer service directly and send us pictures of the leaked item so that we can quickly check the incident and find a solution.
Thank you for your patience and understanding!
I bought ysl y edp of here and the…
I bought ysl y edp of here and the value was really good but the shipping took ages for it to arrive and there was a charge for shipping
26 April 2025
Reply from parfumdreams
Thank you for your feedback.
We are sorry that the delivery is taking longer than expected. We ship all orders directly from Germany, which is why shipping costs are incurred. Unfortunately, due to the public holidays, there were unforeseen delays in the shipping process. We sincerely apologise for any inconvenience caused.
However, we would like to inform you that your order should arrive shortly.
We thank you for your patience and understanding
The product I purchased was cheaper on…
The product I purchased was cheaper on this site. The only complaint I have is with the free sample, I chose an elixir which I thought would be an actual sample that I could use , in fact it is just a piece of card with a tear away strip, barely revealing what the elixir smells like.
22 April 2025
Great rapid service and fabulous…
Great rapid service and fabulous products at good value prices . Thank you !
18 April 2025
Reply from parfumdreams
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our service and products. Your satisfaction means a lot to us, and we truly appreciate your support.
We look forward to welcoming you again soon!
I still didn't received my order
I still didn't received my order and track not updated last 4 days. Where is mi parcel?
14 April 2025
Reply from parfumdreams
Thank you for your feedback!
We understand your frustration due to the delay. The tracking information has been updated today, and we expect your parcel to be delivered soon.
Of course, you can contact our customer service at any time if you have any further questions or concerns.
We hope the delivery will arrive shortly and appreciate your patience.
Original and Authentic Products
Original and Authentic Products, great sorting and brand portfolio, really competitve prices, I save a lot of money compared by buying it from other physical and online store. Delivered my items on time no hassle at all. I recommend it to everyone!
7 April 2025
Unprompted review
Great products and great service
1 April 2025
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