I ordered of this site thinking delivery would be 3- 5 days, but dispatch took 5 days and over a week later still waiting on delivery and tracking still showing An Post is still waiting for item!! I'... See more
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Review summary
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Reviews shaping this summary
Great products at great prices but the delivery is terrible 3-4 weeks to receive your order is insane, it would be quicker to order something from China!
Company replied
Parcel arrived in good condition. However, company promises 2 free samples but they are missing. Very disappointing!
Company replied
I have not received my purchase as yet
Company replied
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.ie
3.7
Average
3K reviews
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Poor customer service and slow…
Poor customer service and slow delivery.
No guarantee the product is genuine.
2 July 2025
Love this online shop
Hi.i like this online shop, easy and simple.this time one of my product start to leak,messy inside,because of bad packaging.but in total all is good.
29 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from parfumdreams
We sincerely apologize that your delivery took longer than expected. We understand how inconvenient delays can be and truly appreciate your patience.
We’re happy to confirm that your order has been successfully delivered. If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re here to help.
Didn't receive the parcel
25 June 2025
Reply from parfumdreams
We sincerely apologize that your delivery took longer than expected. We understand how inconvenient delays can be and truly appreciate your patience.
We’re happy to confirm that your order has been successfully delivered. If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re here to help.
Love the parfume
Love the parfume , long lasting specialy if spray on clothes, I always go back to this parfume, my favourite 😍
9 June 2025
Excellent Quick Service
Product arrived quickly & was as described. Great service will use again.
9 June 2025
Another delivery issue
Another delivery issue. Placed order on the 2nd June, got notification shortly that order was shipped. Checking tracking number and there is no update since 2.06.25 other than tracking number was generated. Tried to call customer service, but it’s impossible to get through as always out of office reply you get. Send email but got automated email that they are very busy and will reply later. Can’t complain about product or quality, but if something goes wrong it’s really hard to get them to help
Thank you so much for your reply here. I sent email about my issue to your customer service and filled in the form and tried to call to you and no reply at all. What way I can contact you to get my problem sorted?
9 June 2025
Unprompted review
Reply from parfumdreams
We are sorry that you are not satisfied with the delivery time, such a delay is not part of our standard. If there are any problems with our shipping partner, please contact us as soon as possible so that we can process the case and you will receive your credit note or product as soon as possible. We will be happy to help you.
Nice perfume
Nice perfume, nice samples
There was a problem with delivery since the pkg did not have apt # on it. Your system takes the street address and later takes the apt # and I think that is why there was a problem
9 June 2025
Great value
Great value, good communication and good delivery time, highly recommend parfumedreams.ie, dealing with them a good number of years now.
6 June 2025
Big selection
Big selection, fast shipping, great prices. Highly recommend!
4 June 2025
Unprompted review
Delivery ridiculously slow!!
I placed my order for perfume (a birthday gift) and aftershave on week ago 22.05.2025 and I still haven't received my products. If you need to receive your order quickly (within a few days) go elsewhere. I cannot understand why some of these online stores believe it is acceptable to make you wait for an eternity to receive your products!!
29 May 2025
Reply from parfumdreams
We are sorry that you are not satisfied with the delivery time, such a delay is not part of our standard. You are welcome to contact our customer service so that we can look into the matter and accommodate you.
All good
Products arrived as ordered about a week after I ordered them. It's not my first time ordering from this site and I haven't experienced any issues. All good.
26 May 2025
Quality products, great prices!
PD have a great selection, although the availability of products is not always consistent, however, this could be the fault of the actual product suppliers maybe not making the items available to PD.
You can discover new products from your favorite brands, try them, love them, buy them repeatedly a numbet of times, then one day, they are gone, never to appear again 😢 but it does motivate you to try other products 😄 I am definitely a loyal PD convert, and the discounts are great 👍
23 May 2025
Ordered to Ireland and surprisingly was…
Ordered to Ireland and surprisingly was very fast shipping and the products are reallll for such low price, unbelievable. I’m beyond happy!
20 May 2025
magnificent choice at great prices
Parfumdreams has a magnificent choice of perfumes and beauty products, at the best prices!!
16 May 2025
Unprompted review
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