Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
My order package was badly damaged and products broken and leaked when it arrived from Evri. I explained the damage and provided photos and I was fully refunded. No fuss. No bother. I was very gra... See more
Company replied
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11K reviews
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Avoid
Customer service is non existent. Chasing an order place 17/18 days ago being told I need to wait another 2 weeks for the courier to find my parcel.
Charge back issued through cc company, will never use again.
Joke.
AVOID!
12 January 2026
Unprompted review
Reply from parfumdreams
we are truly sorry to read about your experience and sincerely apologize for the frustration and disappointment this situation has caused. We fully understand how unacceptable it is to be waiting 17–18 days for an order and then be asked to wait even longer while the courier investigates.
We regret that you felt our customer service was not available or supportive — this is certainly not the impression we want to leave. Your feedback is taken very seriously, as it highlights where we need to improve our communication and processes.
We understand your decision to issue a chargeback and are sorry that this experience has led you to lose confidence in us. While we regret that we could not resolve this matter to your satisfaction in time, your comments will be reviewed internally to help prevent similar situations in the future.
Thank you for sharing your experience, and again, please accept our sincere apologies for the inconvenience caused.
Kind regards parfumdreams
I very disappointing experience
I ordered a natural chemical free concealer but it arrived with no restriction to opening it looking like it has been used before. There also doesn't appear to be much product in it either. I won't order again from this company.
The box it came in was damaged so I am not impressed at all.
12 January 2026
Reply from parfumdreams
we are very sorry to hear about the condition in which your concealer arrived. Please accept our sincere apologies for receiving an item that appeared to have no safety seal, showed signs of prior opening, and contained less product than expected. This is understandably disappointing and does not meet our quality standards.
We also regret that the outer packaging was damaged, which further added to your dissatisfaction. Items that arrive in this condition are not acceptable, and your feedback is taken very seriously.
We kindly ask you to contact us via the contact form on our website and, if possible, include photos of the product and packaging so we can investigate the issue and arrange an appropriate solution.
Thank you for bringing this to our attention. We regret the inconvenience this has caused.
Kind regards parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you had a good experience with us. Providing a smooth and enjoyable shopping experience is always our goal.
We look forward to your next order!
Kind regards
parfumdreams
First time using this company and I…
First time using this company and I must say, it’s been very positive. They had the range and colour of make up I needed, communication was excellent and delivery quick, with lots of updates given. Totally recommend!
7 January 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback!
We’re delighted to hear that your first experience with us was such a positive one and that you found exactly the range and shade you were looking for. It’s also great to know that our communication and delivery updates met your expectations.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards
parfumdreams
5 ⭐️⭐️⭐️⭐️⭐️
Great company to deal with, communication, delivery, packaging and product all 5⭐️
24 December 2025
Reply from parfumdreams
Thank you very much for your fantastic 5-star feedback!
We’re delighted to hear that you were happy with our communication, delivery, packaging, and of course the product itself. Providing a smooth and reliable experience from start to finish is exactly what we strive for.
We truly appreciate your support and look forward to serving you again soon.
Kind regards
parfumdreams
£200 perfume - shake, rattle and roll
£200 worth of perfume delivered in a oversized box without a scrap of packing or protection. This has happened before. When will they ever LEARN?
10 January 2026
Unprompted review
Reply from parfumdreams
we are very sorry to read about your experience and sincerely apologize that your order arrived without adequate packaging or protection. Receiving £200 worth of perfume in an oversized box without proper packing material is understandably frustrating and unacceptable.
We regret even more to hear that this is not the first time this has happened. Your feedback clearly shows where improvements are urgently needed, and we take this matter very seriously. Packaging issues like this do not meet our standards and should not occur.
Your comments will be passed on internally so that our packaging processes can be reviewed and improved to prevent this from happening again.
Thank you for taking the time to share your experience. We truly regret the inconvenience and disappointment this has caused.
Kind regards parfumdreams
EVRI emailed that parcel was delivered…
EVRI emailed that parcel was delivered on 8/1/26
at15.43.
We were in and parcel was not delivered.
I have reported this to EVRI who say via an automated
reply that they are looking into it. I have just called their
tel 0330 808 5456 and been told the same!
8 January 2026
Reply from parfumdreams
we are very sorry to hear that your parcel was marked as delivered on 08/01/26 at 15:43, even though you were at home and did not receive it. Please accept our sincere apologies for the concern and inconvenience this situation has caused.
We understand that you have already contacted Evri and that they are currently investigating the matter. We regret that this has added to your frustration.
To allow us to assist you further, we kindly ask you to contact us via the contact form on our website so we can review your order details, follow up with the delivery partner, and help resolve this matter as quickly as possible.
Thank you for your patience and for keeping us informed.
Kind regards parfumdreams
Great service and fantastic price
Great service and fantastic price. Will definitely use again
9 January 2026
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you were happy with our service and fantastic prices. That’s exactly what we aim to provide every time.
We truly appreciate your trust and look forward to welcoming you back again soon.
Kind regards
parfumdreams
I'm still waiting for a reply to my…
I'm still waiting for a reply to my complaint on 27th Dec regarding leaking bottle of perfume ,due to poor packaging ( well actually no packaging in a much larger box so the product would have been banging around in the box and subsequently has leaked ,it was my daughters Christmas gift 😞 and it was very disappointing to open it like that .
Just frustrating not to have anything happen so far
But I keep waiting to hear back each day .
I have since now had a reply telling me I have to repackage and take the faulty product that caused so much disappointment on Christmas day to the post office and I have 3 days to do this to receive my refund , I find this outrageously unfair with absoloutly no consideration for the upset involved and no compensation to at least send a replacement packaged correctly .
I am so cross with you Parfumdreams
Your after service is shocking !!!
27 December 2025
Unprompted review
Reply from parfumdreams
we are truly sorry to read about your experience and sincerely apologize for both the damaged perfume and the lack of response to your complaint from 27th December. We fully understand how disappointing and upsetting it must have been to open a leaking bottle, especially when it was intended as a Christmas gift for your daughter. Please accept our heartfelt apologies.
Poor or missing packaging that allows a product to move around and become damaged is not acceptable and does not meet our standards. We are also very sorry for the frustration caused by not receiving an update so far we understand how discouraging it is to wait each day without hearing back.
We would very much like to help resolve this matter for you as quickly as possible. Please contact us again via the contact form on our website, and if possible include photos of the damaged bottle and packaging, so we can review the case and arrange an appropriate solution.
Thank you for your patience, and again, we sincerely regret the inconvenience and disappointment this has caused.
Kind regards parfumdreams
Reply from parfumdreams
Thank you very much for your positive feedback!
We’re delighted to hear that your order arrived within a few days and that you’re happy with the original product. Providing fast delivery and genuine brands is very important to us.
We look forward to serving you again soon.
Kind regards
parfumdreams
Nail Polish
Great service was kept well informed of delivery. Product exactly as ordered would definitely use this Company again
9 January 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback!
We’re delighted to hear that you were kept well informed about your delivery and that the product arrived exactly as ordered.
We truly appreciate your trust and are very pleased that you would use our company again. We look forward to your next order!
Kind regards
parfumdreams
Still not received the order 8 days…
Still not received the order 8 days after ordering
9 January 2026
Reply from parfumdreams
we are sorry that you have still not received your order 8 days after placing it. Please accept our apologies for the delay and the inconvenience caused.
We kindly ask you to contact us via the contact form on our website so we can check the delivery status and assist you further.
Thank you for your patience.
Kind regards parfumdreams
I am still waiting for my delivery
I am still waiting for my delivery
it is now over one month since i placed my order
what kind of service is this
one very dissatisfied customer
4 December 2025
Unprompted review
Reply from parfumdreams
we are very sorry that you are still waiting for your delivery more than one month after placing your order. Please accept our sincere apologies for the long delay and the frustration this has caused — this is not the level of service we aim to provide.
We understand your dissatisfaction and would like to help resolve this as quickly as possible. Please contact us via the contact form on our website so we can urgently review your order and arrange a solution.
Thank you for your patience.
Kind regards parfumdreams
Reply from parfumdreams
we are sorry that you are still waiting for your delivery. Please accept our apologies for the delay and the inconvenience caused.
Kindly contact us via the contact form on our website so we can check the status of your order and assist you further.
Thank you for your patience.
Kind regards parfumdreams
Delivery takes ages
Delivery takes ages, ordered 29th December and its now the 9th January (11 days later) and still not here.
9 January 2026
Unprompted review
Reply from parfumdreams
we are sorry that your order placed on 29th December has still not been delivered after 11 days. Please accept our apologies for the long delivery time and the inconvenience caused.
We kindly ask you to contact us via the contact form on our website so we can check the delivery status and assist you further.
Thank you for your patience.
Kind regards parfumdreams
Always had good prices on perfume and…
Always had good prices on perfume and customer service when my items was damaged in transit , many thanks .
14 November 2025
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our prices and that our customer service was able to assist you promptly when your item was damaged in transit.
Your continued trust means a lot to us. We look forward to serving you again soon.
Kind regards
parfumdreams
I would give 0 out of 0 if i could
I would give 0 out of 0 if i could. I have not received my parcel yet.Evri says its still will the sender and this Parfumdreams company have not sent the item yet. I think they are a scam. Do not bother buying anything from this company.
2 January 2026
Reply from parfumdreams
Thank you for your message.
We are very sorry that you have not yet received your parcel and that the shipment status indicates the item is still with the sender. We fully understand how frustrating this situation is and how concerning it can be when there is no visible progress in the delivery.
We would like to assure you that we are a legitimate retailer and that your order has not been sent with any intention to mislead. Delays or technical issues between our system and the shipping partner can unfortunately occur, and we sincerely apologize for the inconvenience this has caused.
Please contact our customer service team via the contact form on our website and provide your order number. This will allow us to investigate the shipping status with the carrier and clarify the situation as quickly as possible.
Kind regards parfumdreams
Great service
Great service and always the best prices. Have used Parfumdreams several times, and recommend them.
7 January 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback and for your continued trust!
We’re delighted to hear that you’re happy with our service and consistently great prices. It means a lot to us that you’ve chosen Parfumdreams several times and would recommend us.
We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
Ordered JPG Divine EDP 100ml for a…
Ordered JPG Divine EDP 100ml for a pretty good price. This was sent using Evri (we all know what they’re like!), in an oversized box with NO Packaging. Obviously the metal carton had been dented.
When I opened the metal carton, the perfume bottle had an extremely low fill line. In all the years of me buying different EDPs by JPG, I’ve never had a bottle filled quite so low.
I’ve requested to return for a refund. I won’t be using this company again. I could’ve just been unlucky but I’m very disappointed.
6 January 2026
Unprompted review
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear about your experience and understand your disappointment. Receiving an item with damaged packaging and a fill level that raises concerns is certainly not acceptable and does not meet our quality standards. We also regret that the packaging during shipment did not sufficiently protect the product.
Your return request for a refund will be handled accordingly. If you have not already done so, please ensure all details are submitted via the contact form on our website, so our customer service team can fully review and finalize your case.
Thank you for sharing your feedback. We’re sorry that this experience has led you to feel this way.
Kind regards parfumdreams
Reply from parfumdreams
Thank you very much for your positive feedback!
We’re pleased to hear that you were happy with both the item and our communication. Providing a smooth and reliable experience is very important to us.
We look forward to serving you again soon.
Kind regards
parfumdreams
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