Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
Company replied
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Review summary
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Reviews shaping this summary
The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
My order package was badly damaged and products broken and leaked when it arrived from Evri. I explained the damage and provided photos and I was fully refunded. No fuss. No bother. I was very gra... See more
Company replied
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11K reviews
Asks customers to review
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The best price for luxury product
The best price for luxury product. Fast delivery. The best option.
4 June 2026
Unprompted review
Reply from parfumdreams
Thank you for your wonderful review!
We are delighted to hear that you are satisfied with our prices for luxury products and our fast delivery service. Your positive feedback means a lot to us and motivates us to continue providing the best possible shopping experience.
We look forward to serving you again soon!
Kind regards,
parfumdreams
Very good value for the money,and…
Very good value for the money,and prompt delivery,happy to shop with you again.
11 June 2026
Unprompted review
Reply from parfumdreams
Thank you for your kind review!
We're delighted to hear that you found great value for money and were pleased with our prompt delivery. Knowing that you'd be happy to shop with us again is the best compliment we could receive.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
parfumdreams
A great website with genuine offers and…
A great website with genuine offers and good selection and very speedy delivery
2 June 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review!
We are delighted to hear that you are pleased with our selection, attractive offers, and speedy delivery. Providing a great shopping experience for our customers is always our goal.
Thank you for your trust. We look forward to welcoming you back to parfumdreams soon!
Kind regards,
parfumdreams
Reply from parfumdreams
Thank you very much for your positive feedback.
We are delighted to hear that you are satisfied with the product quality, the timely delivery, and our competitive pricing. Providing our customers with a great shopping experience is always our goal.
We appreciate your trust and look forward to serving you again in the future.
Kind regards,
parfumdreams
Parfumdreams Are Excellent
Excellent company. Have been purchasing from Parfumdreams for a few years now. Always happy with my orders. Prices are fantastic, speedy delivery. Website is very easy to order from. One happy customer, will continue to purchase from them. Thank you :)
3 June 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful feedback and for being a loyal customer over the years.
We are delighted to hear that you are consistently happy with your orders and that you appreciate our competitive prices, fast delivery, and easy-to-use website. Knowing that we have earned your trust and satisfaction means a great deal to us.
Thank you for your continued support. We look forward to serving you again and providing you with the same excellent shopping experience in the future.
Kind regards,
parfumdreams
Great products. Easy ordering process.
I have ordered beauty products several times from this company and am very happy with the service they provide and the products that are available.
30 May 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review! 😊
We are delighted to hear that you have ordered from us several times and that you are happy with both our service and the range of beauty products we offer.
It is especially rewarding to know that you find the ordering process easy and enjoyable. Your continued trust and loyalty mean a great deal to us.
We look forward to welcoming you back for many more successful shopping experiences in the future. 💛
Kind regards,
parfumdreams
Ordered a few products
Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem good otherwise.
21 May 2026
Unprompted review
Reply from parfumdreams
Thank you for taking the time to share your experience with us.
We are sorry to hear that your order arrived with a broken eyeshadow and a dried product. However, we are pleased that the issue could be resolved quickly and that your refund was processed without any difficulties.
We appreciate your feedback regarding the packaging and will gladly pass it on internally, as we are always looking for ways to improve our service.
It is great to hear that you are happy with our prices and the products overall. We hope to provide you with an even better experience on your next order and look forward to welcoming you back. 💛
Kind regards,
parfumdreams
It’s great got to me fast great…
It’s great got to me fast great service!!
13 May 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your great review! 😊
We are delighted to hear that your order arrived quickly and that you are happy with our service.
Your kind words are truly appreciated and motivate us to continue providing the best possible shopping experience. We look forward to welcoming you back for your next order. 💛
Kind regards,
parfumdreams
Website easy to navigate great prices…
Website easy to navigate great prices quick delivery would recommend
25 May 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review! 😊
We are delighted to hear that you found our website easy to navigate, enjoyed our great prices, and were satisfied with the quick delivery.
Your recommendation means a lot to us and motivates us to continue providing the best possible shopping experience.
We look forward to welcoming you back for your next order. 💛
Kind regards,
parfumdreams
I'm really pleased with the purchase…
I'm really pleased with the purchase from parfumdreams. I buy from there since few years, love the promotional offers that are matchless. Never ever complained about communication, always was informed step by step about the progress of delivery, fast delivery, products weel packed, never arrived damaged, will purchase again and again and again , thanks
27 May 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful and loyal support over the years! 😊
We are truly delighted to hear that you have been shopping with us for several years and continue to enjoy our promotional offers, service, and products.
It is especially rewarding to know that you appreciate our communication throughout the delivery process, the fast shipping, and the care we take in packaging our products. We are pleased that your orders have always arrived safely and in perfect condition.
Your kind words and continued trust mean a great deal to us. Thank you for choosing us again and again – we look forward to serving you for many more orders in the future. 💛
Kind regards,
parfumdreams
Returned my order which was received by…
Returned my order which was received by them on 15:18 - Mon May 11
however they still have not refunded me.
16 May 2026
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We are sorry to hear that you have not yet received your refund, even though your return was delivered to our warehouse on May 11. We understand how frustrating this situation is for you.
Please accept our apologies for the delay and the inconvenience caused. Your feedback is very important to us, and we will continue working to improve our processing times and customer service.
Kind regards
parfumdreams
Good price
Good price, fast delivery and I liked the two little samples of perfume and skin care.
8 May 2026
Unprompted review
Reply from parfumdreams
thank you very much for your positive feedback.
We’re delighted to hear that you were satisfied with the good price, the fast delivery, and the included samples.
We look forward to welcoming you again in the future.
Kind regards,
parfumdreams
Responded very promptly to my query
Responded very promptly to my query, investigating providing a full explanation.
Very pleased with the service, the product and would definitely order again in the future.
6 May 2026
Unprompted review
Reply from parfumdreams
thank you very much for your positive feedback.
We’re delighted to hear that your query was handled promptly and to your satisfaction, and that you are pleased with both the service and the product.
We truly appreciate your support and look forward to welcoming you again in the future.
Kind regards,
parfumdreams
Unfulfilled order and no refund
I ordered an item on 25/3/26. The app showed it was being prepared for dispatch. I chased on 15/4/26 - told still being processed. By 21/4/26 I asked for a refund. This was agreed and expected in 7 working days. 8 working days later chased to be told they had never taken payment. I have evidence on credit card statement. Still trying to get refund. Shopped with them many times but won’t buy again.
1 May 2026
Unprompted review
Reply from parfumdreams
thank you for your detailed feedback. We are very sorry to hear about your experience and the confusion regarding your order and refund.
We understand how frustrating this situation must be, especially after multiple follow-ups and conflicting information about the payment status. Please accept our sincere apologies for the inconvenience caused.
This is not the level of service we aim to provide. We would like to review your case in detail and clarify the payment and refund status as quickly as possible.
Please contact our customer service via the contact form on our website and provide your order details along with proof of payment, so we can investigate this matter further and find a suitable solution.
Thank you for bringing this to our attention.
Kind regards,
parfumdreams
Happy Customer
Happy to find what I was looking for … and at a good price!
Will definitely be shopping there again!
29 April 2026
Unprompted review
Reply from parfumdreams
thank you very much for your wonderful feedback.
We’re delighted to hear that you found what you were looking for at a good price.
We truly appreciate your support and look forward to serving you again.
Kind regards,
parfumdreams
Excellent service,
Excellent service,
Ordered late Tuesday and it arrived today (Friday 24th April)
Product is superb and cheaper than I have paid elsewhere
Thanks guys, will be using again👍
24 April 2026
Unprompted review
Reply from parfumdreams
thank you very much for your excellent feedback.
We’re delighted to hear that your order arrived quickly and that you are satisfied with the product and our pricing.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
parfumdreams
Ordered Joico conditioner
Ordered Joico conditioner, and was sent shampoo. Getting in touch with someone to tell them about the error wasn't straightforward. I was refunded which was fine. I reordered the conditioner and was sent shampoo AGAIN. I won’t be using the company again.
20 April 2026
Unprompted review
Reply from parfumdreams
thank you for your feedback. We are very sorry to hear that you received the wrong item twice and that contacting our customer service was not straightforward.
We fully understand your frustration, and we sincerely apologize for these repeated errors. This does not reflect the level of service we aim to provide.
We would like to investigate this matter further and find a suitable solution for you. Please contact our customer service via the contact form on our website and provide your order details so we can assist you accordingly.
Thank you for your patience and understanding.
Kind regards,
parfumdreams
Genuine perfumes at the cheapest prices…
Genuine perfumes at the cheapest prices
Delivered quickly this time too
16 April 2026
Unprompted review
Reply from parfumdreams
thank you very much for your positive feedback.
We’re delighted to hear that you are satisfied with our prices and the fast delivery.
We look forward to welcoming you again soon.
Kind regards,
parfumdreams
Avoid using this site I placed a order…
Avoid using this site I placed a order for a birthday present and the package got delivered in a random bin over a month ago and there’s no communication atall there phone number is a robot asking you to leave a message which has been done for the last few weeks and they’ve apparently opened a investigation but when I asked evri they have no recollection of this and told me they should open a investigation to get this resolved but it seems they cannot be bothered iv also been asked to use there contact form which doesn’t exist anymore which im sure they already know please shop else where if you want your items delivered safely or save your money I hope to hear back from them soon but I’m not hopeful
Update iv not heard anything back since leaving my details can you please call me on my requested phone number or comment on this post a suitable phone number or email please
28 February 2026
Unprompted review
Reply from parfumdreams
We are very sorry to hear about your experience and the inconvenience this situation has caused you.
We fully understand how frustrating it must be that your order was marked as delivered but did not reach you, especially when it was intended as a birthday present. We also sincerely apologize for the lack of communication and the difficulties you encountered when trying to contact us. This is certainly not the level of service we aim to provide.
Regarding the delivery and the information provided by the carrier, we would like to take a closer look at your case and clarify what may have gone wrong.
Please reach out to our customer service team again so we can investigate this matter thoroughly and work towards a solution for you. If possible, kindly include all relevant details of your order so we can assist you as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
parfumdreams
EXTREME WARNING! AVOID THIS SHABBY COMPANY
Hopeless customer service.
If you have a problem with your delivery, God help you. Their Chatbot seems like it was set up by a four-year-old. Complaints to their email address produce acknowledgments and apologies, but NO results or resolutions. What a disappointment.
UPDATE 20 APRIL 2026:
After numerous emails between their Customer Service department, and even after sending them photos of the clearly tampered-with box I received, they have refused to take responsibility.
EXTREME WARNING......despite having a misleading 'Parfumdreams.uk' address, they are registered abroad, therefore you cannot get any redress from the courts here in the UK.
Buy from a proper UK-registered company - don't buy anything from them.
UPDATE 22 April 2026.
I took the step of finding one of the company bosses' email addresses in Germany and wrote to them. Thankfully, it was finally dealt with satisfactorily.
My advice is this:
If you buy from Parfumdreams, you must use a credit card in case something goes wrong (not a debit card), then you will have Section 75 protection. If you also use your credit card through PayPal, you have that extra protection as well.
In summary, no customer should be put through hell to get a refund they are entitled to. So please, Parfumdreams, sort yourselves out, or you'll lose your customers.
17 April 2026
Unprompted review
Reply from parfumdreams
We are very sorry to hear about your experience and sincerely regret the frustration and disappointment this situation has caused.
We understand how concerning it must be to receive a damaged or tampered package and then feel that your complaint has not been properly addressed. Please be assured that this does not reflect the level of service and responsibility we strive to provide.
We also regret that your previous contacts with our customer service team have not led to a satisfactory resolution so far. Your case is important to us, and we would like to review it again carefully to ensure it is handled appropriately.
We kindly ask you to contact our customer service team once more, referencing your previous communication, so we can reassess your case and work towards a fair solution as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
parfumdreams
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