Problem entering with a 3 day prepaid ticket and it took ages for the (non speaking English) man in charge to give us another ticket so we wouldn’t be charged to exit ! (I speak very little Spanis... See more
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Parking Santa Santa Barbara Cadiz Parked here as a tourist. I reserved in advance a parking spot in advance. The garage does not use license plate recognition, so everything has to be entered manuall... See more
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Tried to book parking directly through the car park websites in Verona but either the Italian to English translations were a bit ambiguous or it was not possible to book despite what the website said.... See more
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Have been using Parclick during many years, mainly to park in big cities as BCN, Madrid, etc. and always very happy for the super easy booking process, the excellent parking options they have and the... See more
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Company details
Written by the company
Parclick is the smart parking app for city life and every journey beyond it. Book your spot in just a few taps across cities, airports, train stations and ferry ports in Spain, France, Italy, Portugal, the Netherlands, Belgium, Germany and more. 9 countries. 500+ cities. One app. In Italy, Madrid or Barcelona? Pay your parking meter directly from the app too. Save time, save money, and arrive relaxed. That's the Parclick way.
Contact info
Núñez de Balboa, 120 Cink CoWorking, 28006, Madrid, Spain
- info@parclick.com
- parclick.com
3.9
Great
4K reviews
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Replied to 99% of negative reviews
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Reply from Parclick
Thanks for your feedback!
Reply from Parclick
Thanks for your feedback and see you soon!
Paid twice, no way to use the voucher at the car park. Booked in advance and paid €9 but on…
Booked in advance and paid €9 but on entry to the car park there was no way to use the voucher so got a ticket assuming I could enter the voucher at time of payment but this wasn't the case and ended up paying another €9. Frustrating.
23 July 2025
Reply from Parclick
Good afternoon, first of all, we would like to apologise for the inconvenience caused. We are sorry to hear that you had a problem during your stay as this is not at all in line with what we expect and hope for our users during their stay. We will contact you from info@parclick.com to manage your case as soon as possible.
We used parclick in Malaga and it was…
We used parclick in Malaga and it was really handy and a great solution for us, very affordable too
24 July 2025
Reply from Parclick
Thank you for your great review! So glad Parclick was a handy and affordable solution for you in Málaga. We appreciate you choosing us and hope to serve you again soon!
Reply from Parclick
Dear customer, we are sorry to hear that you were not satisfied with the car park you booked. We also thank you for taking the time to leave us a reservation and we remind you that we are at your disposal if you need any assistance by writing to info@parclick.com.
Great location, but the garage itself is quite unclear
The garage by itself was on a great location and easy to find, but it was absolutely not clear it was shared with the residents above the garage and so it happened that we ended up parking on someone else’s spot. There were no special instructions given through the app and it was not clear through signs in the garage itself either. We only found out because someone who lives there pointed this out to us when we left. Also, when you don’t leave before the reserved parking time, you lose access to the garage. You can only obtain access by making a new reservation, but why not allowing to extend the existing reservation? It was really unclear and even the FAQ didn’t make this very clear, which really put us in the spot after arriving a mere 5 minutes late
23 July 2025
Reply from Parclick
Thank you for sharing your detailed feedback. We sincerely apologize for the confusion you experienced regarding the shared parking spaces and the lack of clear signage in the garage. Your comments about the unclear instructions in our app and on-site are invaluable, and we will work with the garage operator to improve the signage and provide clearer guidance to prevent similar situations.
Regarding the access issue when arriving after your reserved time, we understand your frustration. We're reviewing our policies around reservation extensions to make the process more user-friendly. Your suggestion about allowing extensions of existing reservations rather than requiring new bookings is something we'll definitely consider.
We appreciate you taking the time to provide this constructive feedback, as it helps us improve our service. We hope to welcome you back with a much clearer and smoother experience in the future.
I had to pay two times
I had to pay two times. Because my booking was not activated. The Staff did nothing to help me. I got a new ticket there. As I was leaving I had to pay 27 euro parking fee again. I am the victim of your reservation system at the moment. I ask a refund either from you or from the park. Maybe you can help me there. I can send you necessary details and documents if you want. I think you can check online.
23 July 2025
Reply from Parclick
Hello, first of all, we would like to apologise for the inconvenience caused. We are sorry to hear that you had a problem during your stay as this is not at all in line with what we expect and hope for our users during their stay. We will contact you from info@parclick.com to manage your case as soon as possible.
Unnecessarily high price for day ticket
Automatic reading of Number Plate still does not work (despite of all the comments before regarding the issue - but service was open and could fit me with a new ticket). Pre online booking was not necessary, as enough free places available. High Price for mandatory day ticket therefore really annoying (I payed the double price instead of when I would have payed a regular ticket).
22 July 2025
Reply from Parclick
Hello Jan, thank you for your feedback and we sincerely apologize for the issue concerning the automatic entry. Concerning the price, we would like to remind you that the advantage of booking with Parclick is that, as in your case, the reservation allows you to enter and exit as many times as you want during the duration of your reservation, as long as it is within the parking lot's opening hours. In addition, your parking space is guaranteed.
Please do not hesitate to contact us (info@parclick.com) for any further clarification about our services and products.
The experience is very bad
Hello, I can recommend the company. They arranged a refund of the amount I paid even though I had a paid reservation. That's why they corrected their rating. I recommend!!! Thank you
21 July 2025
Reply from Parclick
Hello, thank you for your opinion, your feedback helps us improve. We are very concerned that you have experienced this situation. For that reason, we will contact you from info@parclick.com, please reply with more information about your case.
Hands off
Hands off! Risk of fraud!
I wanted to book a parking spot in Cádiz. However, the app didn't show parking spots in Cádiz, but in other cities. Only when I entered the address into the GPS did I realize that the parking spot was actually in a different city. This is dishonest and deliberately misleading. I can only warn against using this Service! Be careful!
21 July 2025
Reply from Parclick
Hello Roman, thank you for your feedback and we apologize for the situation. As our Customer Service tried to explain by e-mail, at no time it is indicated that the reserved parking is located in Cadiz but it is indicated its distance from the indicated point and its current address.
We remind you that the information is included and visible before and after making the booking. If you need any more clarification, please don't hesitate to contact us again (info@parclick.com)
Reply from Parclick
Thank you for your feedback! We're happy to hear that using the service and parking was easy for you. Looking forward to welcoming you again soon!
Reply from Parclick
Thank you so much for your kind words! We look forward to welcoming you again soon!
Reply from Parclick
Hello, your feedback is very important to us.
We sincerely regret that you had this experience with the provider. We will contact you from info@parclick.com in order to better understand the problem.
EASY, GOOD PRICE, WELCOME ASSISTANCE
Good welcome when you arrive, calling you by your name. Easy to park. Easy to take transportation to Venise centre.
20 July 2025
Reply from Parclick
Thank you so much for your kind review!
We're really happy to hear that you found everything easy and convenient — from parking to reaching the center of Venice. It's great to know you felt welcomed and appreciated the personal touch. We hope to see you again on your next visit!
Good the price and time
19 July 2025
Reply from Parclick
Thank you for your review!
We're glad you were satisfied with the price and timing. We hope to welcome you again in the future!
Just horrible, never again
No personnel was present in the garage. No one was also answering calls from info boxes in the garage. On the day of the departure from the garage I had to call the emergency number by phone which also no one was answering. After waiting for 15 minutes at the exit gates someone finally answered and let us out. A horrible horrible experience
19 July 2025
Reply from Parclick
Hello Gregor, It means a lot to us that you took the time to share your experience. We are sad to know that we did not meet your expectations. Our priority is to offer you the most comfortable service possible and to ensure that you enjoy your Parclick experience to the full. Feel free to contact us in case of any problem (info@parclick.com), our Customer Service Team will be back to you as soon as possible.
google map directions were incorrect…
google map directions were incorrect and couldnt find location. Ended up using a different parking structure and having to pay twice
19 July 2025
Reply from Parclick
Hello Simon, Thank you for your feedback and we apologize for the situation. We take your experience and transparency in sharing it very seriously. Our Customer Service will contact you from info@parclick.com, please reply to our e-mail with more details about your issue.
Q-park worse experiance ever
car number registration recognition did not work
QR code in the ticket did not work
communication was in spanish not in dutch nor in english
I had to pay for day of parking even when I already paid at the reservation
Parclick responded to my complain and refunded the money from the reservation.
14 July 2025
Reply from Parclick
Hello Hielko, Thank you for your feedback and we sincerely apologize for the inconvenience. After checking in our system, we see that we have refunded the amount unduly paid in the parking lot. For any other information do not hesitate to contact us again.
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