Paragon Skills Reviews 

1,153
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and tutors for their exceptional support and guidance. Many highlight the professional and encouraging approach, which significantly boosted their confidence and helped them achieve their goals. The learning experience is frequently described as positive, with well-structured modules and helpful resources that are easy to understand. People appreciate the personalized attention, patience, and availability of the team, making their educational journey smooth and successful. However, some customers also noted initial challenges with previous tutors, which sometimes led to feelings of being disheartened or lacking necessary support. Despite these initial difficulties, these individuals ultimately found success and strong support once new tutors were assigned.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising tutors for their exceptional support,... See more

User experience

Users describe positive interactions with the learning experience, with many reviewers finding the programs... See more

Customer service

People report positive experiences with customer service, highlighting the consistent support, guidance, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional support and high quality of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the learning and personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

My tutor Joanna Heritage has always been really supportive and helping me to achieve the best that I can. When I had some time off with a serious illness, I came back to work and she was still saying... See more

Company replied

Rated 5 out of 5 stars

My trainer Joanne heritage was amazing throughout my training right through to the end. I could not thank Joanne enough for all her support and encouragement when I needed the most. I never thought I... See more

Company replied

Rated 5 out of 5 stars

I am currently working through Level 3Teaching Assistant along side Functional Skills 2 Maths and English. My Tutor Rifat Kauser has been an amazing support and mentor so far. She has made a real ef... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Apprenticeship Center
  4. Education Center
  5. Educational Institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,153)

345 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

NVQ Level 3 Care Adult achievement

I recently completed my NVQ Level 3 Apprenticeship in Adult Care with Paragon Skills. While the journey often felt lonely, I want to thank all members of the team for their support, but Special and Massive SHOUT OUT to Jolene Hornsby and Heather Evan for the encouragement and confidence they provided in navigating me to the EPA, their guidance and support was incredible. I am so proud and grateful for the achievement, thank you all.
Andrea Plummer.

12 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Andrea, congratulations on completing your Level 3 Adult Care apprenticeship. We’re so pleased to hear you felt encouraged and supported as you worked towards EPA. It’s wonderful to know our team helped build your confidence and guide you through to such a proud achievement. Wishing you every success for the future.

Rated 5 out of 5 stars

Jolene Hornsby provides exceptional mentorship

Jolene Hornsby provides exceptional mentorship, outstanding guidance and structurally breaks down complex Level 3 portfolio requirements, KSBs, and Gateway preparation into manageable steps.
​ She excels at linking classroom concepts (like person-centered care and safeguarding) to real-world care scenarios, boosting confidence during observations and discussions.
​She is highly approachable, responsive, and creates an encouraging environment that leaves learners feeling thoroughly prepared for their End-Point Assessment.

9 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Genevieve, we’re so pleased to hear you felt supported, prepared and encouraged throughout your Level 3 apprenticeship. It’s wonderful to know our team helped make the portfolio requirements, KSBs and Gateway preparation clear and manageable, while building your confidence for EPA. Wishing you every success for the future.

Rated 5 out of 5 stars

I am extremely pleased to have achieved…

I am extremely pleased to have achieved a Distinction in my Level 3 qualification with the support of Paragon Skills and my exceptional tutor, Kirsty Welding.
Her dedication, professionalism, and ability to explain concepts clearly helped me stay motivated throughout the course. She consistently provided valuable feedback and encouragement, building my confidence every step of the way.
Overall, the learning experience provided by Paragon Skills was well-structured, engaging, and highly supportive throughout.
I would highly recommend Paragon Skills to anyone looking to advance their professional development.

2 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Sunil, congratulations on achieving a Distinction in your Level 3 apprenticeship. What a fantastic result. We’re so pleased to hear your learning experience was well structured, engaging and supportive, and that our team’s guidance and feedback helped build your confidence. Thank you for recommending Paragon Skills, and we wish you every success in your continued professional development.

Rated 5 out of 5 stars

They were supportive all the way

They were supportive all the way, giving lots of encouragement to complete my Level 3 lead adult worker program successfully with a distinction

8 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Oluwapelumi, congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship with a Distinction. What a brilliant achievement. We’re so pleased to hear you felt supported and encouraged throughout your journey. Wishing you every success in your care career.

Rated 5 out of 5 stars

I am delighted to have achieved a…

I am delighted to have achieved a Double Distinction in my EPA, and I appreciate the recognition of the hard work and commitment that went into reaching this milestone. It has been a rewarding experience, and I am grateful for the support and guidance I have received throughout my apprenticeship from Paragon skills.

Thank you again for your encouraging words. I look forward to applying what I have learned and continuing to develop my skills in the future.

8 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Adeoye, congratulations on achieving a Double Distinction in your EPA. What a fantastic achievement. We’re so pleased to hear your apprenticeship was a rewarding experience and that you felt supported throughout your journey. Wishing you every success as you continue to develop your skills.

Rated 5 out of 5 stars

Exceptional Support and Guidance Throughout My Learning Journey

I would like to take this opportunity to sincerely thank my tutor, Kirsty Welding, and the team at Paragon Skills for their outstanding support throughout my course.

There were times when I felt like giving up, but Kirsty’s encouragement, patience, and belief in me gave me the confidence to keep going. Thanks to her guidance and dedication, I have now successfully completed my Adult Lead Care Worker course.

Kirsty was always approachable, supportive, and willing to take the time to explain things clearly whenever I needed help. Her professionalism, knowledge, and genuine commitment to helping learners succeed made a huge difference to my experience.

I am truly grateful for the time, effort, and patience she invested in my learning journey. I would highly recommend Paragon Skills to anyone looking to develop their skills and qualifications, and I especially thank Kirsty for helping me achieve my goal.

Thank you again for your encouragement, dedication, and unwavering support. It has been a pleasure learning with Paragon Skills.

4 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks UM, congratulations on completing your Adult Lead Care Worker apprenticeship. We’re so pleased to hear you felt supported, encouraged and guided throughout your journey, especially during the more challenging moments. Thank you for recommending Paragon Skills, and we wish you every success as you continue to develop in your care career.

Rated 5 out of 5 stars

Amazing tutor

I just want to say a huge thank you to my tutor Matt Glaves for all the support he gave me, really appreciate it. He pushed me on when I needed it and made sure I completed everything on time. Always there when I needed any support, thankyou.

5 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Harriet, congratulations on completing your apprenticeship. We’re so pleased to hear you felt supported and encouraged throughout your journey, and that our team helped keep you on track to achieve your goal. Wishing you every success for the future.

Rated 5 out of 5 stars

Excellent course and support

Excellent course and support from Kirsty Welding. Very responsive tutors throughout the whole course, didn’t need to wait very long for feedback or help. Professional approach to teaching. I am very grateful for the course and the quality of the work it helped me produce. I feel much more certain. Very professional team.
Inese Puzule.

4 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Inese, congratulations on completing your apprenticeship. We’re so pleased to hear you felt supported throughout your journey and received the feedback and guidance you needed along the way. It’s wonderful to know the apprenticeship helped build your confidence and produce work you’re proud of. Wishing you every success for the future.

Rated 4 out of 5 stars

I’m so proud to have completed my Level…

I’m so proud to have completed my Level 3 Lead Adult Care Worker qualification! The journey was challenging, but the support from Shireen Zokaie was amazing from start to finish. She guided and reassured me every step of the way.

A big thank you as well to Heather, Luke, and Judy for the informative and enjoyable workshops. I loved learning new skills with such a supportive team.

Thank you, Paragon, for this opportunity. Excited to continue growing in my career!

4 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship. We’re so pleased to hear you felt guided, reassured and supported throughout your journey. It’s also great to know the workshops were informative and enjoyable. Wishing you every success as you continue to grow in your care career.

Rated 5 out of 5 stars

I had a challenging start to my…

I had a challenging start to my training due to issues with my previous tutors, which left me feeling behind with my assignments and lacking the support I needed. However, things completely turned around when Kirsty became my personal tutor.

Kirsty has been absolutely amazing throughout the remainder of my course. She took the time to understand where I was struggling, helped me get back on track with my assignments, and provided consistent support and encouragement every step of the way. Her communication was excellent, and she was always approachable, knowledgeable, and willing to help whenever I had questions.

Thanks to Kirsty's dedication and support, I was able to catch up on my work, regain my confidence, and successfully progress through my training. She is a real credit to the training provider, and her commitment to her learners is outstanding.

While my experience did not start positively, Kirsty's professionalism and support completely changed my view of the provider. I am very grateful for everything she has done and would like to thank her for helping me achieve my goals.

4 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Paula, we’re sorry to hear your apprenticeship had a challenging start, but we’re so pleased our team was able to turn things around and help you get back on track. It’s wonderful to know you felt supported, encouraged and able to rebuild your confidence. Wishing you every success for the future.

Rated 4 out of 5 stars

Brilliant Workshops and their tutors

Workshops were really useful to attend and i believe it made a major contribution to me achieve a Distinction in Level 3 Health and Social Care

4 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Jacob, congratulations on achieving a Distinction in your Level 3 Care apprenticeship. What a brilliant result. We’re so pleased to hear the workshops were useful and helped support your success. Wishing you every success for the future.

Rated 5 out of 5 stars

The experience was quite awesome

The experience was quite awesome. I got to understand the course better, knowing the workload, the available support for me, the possible outcome of the course, and application of the course to my daily work schedule.

2 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Pius, we’re so pleased to hear you had such a positive experience. It’s great to know the apprenticeship helped you understand the workload, the support available and how to apply your learning in your day to day role. Wishing you every success for the future.

Rated 5 out of 5 stars

This nvq has had a lot of ups and downs…

This nvq has had a lot of ups and downs which have left me in a limbo with getting it done and when I’m going to finish it due to a constant change in tutor. But Matt Glaves really has been the tutor that has pushed me to the finish, realistically I couldn’t have finished without Matt and I received a double distinction

2 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Ben, congratulations on completing your apprenticeship with a double Distinction. What a fantastic achievement. We’re sorry to hear your journey had some ups and downs, but we’re so pleased our team was able to support you through to the finish. Wishing you every success for the future.

Rated 5 out of 5 stars

Completing my NVQ Level 3 has equipped…

Completing my NVQ Level 3 has equipped me with advanced skills, deeper knowledge, and a more professional approach to my work. The qualification has strengthened my ability to work independently, make informed decisions and deliver high‑quality practice.

I would like to acknowledge my tutor Joanne Heritage for her exceptional support. Her expertise, constructive feedback and consistent encouragement played a key role in my success. Her dedication to my development has been outstanding.

1 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Afusat, congratulations on completing your Level 3 apprenticeship. We’re so pleased to hear it has helped you build advanced skills, deepen your knowledge and feel more confident in your role. It’s wonderful to know our team’s support, feedback and encouragement played such an important part in your success. Wishing you every success for the future.

Rated 5 out of 5 stars

I have completed a course in care which…

I have completed a course in care which is the first time i have done any courses since leaving collage over 40 years ago. My tutor was very helpful and encouraging all the way through the course. she helped me build my confidence and i passed. Highly recommend paragon.

1 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks John, congratulations on completing your care apprenticeship. Returning to learning after such a long time is a fantastic achievement, and we’re so pleased to hear our team helped you build your confidence and feel supported throughout. Thank you for recommending Paragon Skills, and we wish you every success for the future.

Rated 5 out of 5 stars

I have just completed my NVQ Level 2…

I have just completed my NVQ Level 2 Adult Care with Paragon Skills. Halfway through the course I genuinely felt like giving up, but thanks to the tireless support, patience and encouragement from my tutor, Jolene Hornsby, I was able to continue and successfully finish. Jolene believed in me even when I doubted myself, and her dedication made all the difference. I highly recommend Paragon Skills and especially Jolene for anyone starting their care qualification.

30 May 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Rahul, congratulations on completing your Level 2 Adult Care apprenticeship. We’re so pleased to hear you felt supported, encouraged and believed in throughout your journey, especially during the more challenging moments. Thank you for recommending Paragon Skills, and we wish you every success in your care career.

Rated 5 out of 5 stars

I was supported all through my level 3…

I was supported all through my level 3 qualification by my tutor Matt Glaves who was always available to respond to my questions. His encouragement and tips during my EPA made a lot of difference in my overall grade. Thank you very much Matt.

29 May 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Esther, congratulations on completing your Level 3 apprenticeship. We’re so pleased to hear you felt supported throughout your journey and that the encouragement and guidance from our team helped you prepare for EPA and achieve your final grade. Wishing you every success for the future.

Rated 5 out of 5 stars

My tutor made my experience worthwhile

My tutor made my experience worthwhile. She guided me all through the way and made my journey interesting.

28 May 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Favour, congratulations on completing your apprenticeship. We’re so pleased to hear your journey was enjoyable and that you felt guided and supported throughout. Wishing you every success for the future.

Rated 5 out of 5 stars

Supportive, Flexible, and Rewarding Learning experience

Completing my NVQ level 3 with Paragon Skills was a great experience. The excellent support and guidance from my tutor Elizabeth Naude throughout the course is a major reason i didnt give up half way. I doubted myself but she never gave up on me. Through regular check-ins and the encouragement which kept me motivated. I especially appreciated the flexibility of the course, allowing me to balance my studies alongside work despite the family challenges that made me pause the course at some point. Learning resources were clear and easy to follow which helped in building my confidence and practical skills at work. Completing this qualification has no doubt helped me grow professionally and given me valuable knowledge that i can apply in my career moving forward. I will definitely love to continue my career growth with Paragon Skills

14 May 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Wilson, congratulations on completing your Level 3 apprenticeship. We’re so pleased to hear you felt supported, encouraged and able to balance your learning alongside work and family commitments. It’s wonderful to know the resources helped build your confidence and practical skills. We’d be delighted to support your continued career growth with Paragon Skills.

Rated 4 out of 5 stars

Great tutors

Great tutors, great lessons, great website and easy to navigate and I would like to thank you to all of them. A special thank you to Aimee and kirsty from paragon skills!

22 May 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Mamadou, congratulations on completing your apprenticeship. We’re so pleased to hear you found the tutors, lessons and learning platform helpful and easy to use. Wishing you every success for the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look