Parachute Law Solicitors Reviews 

726
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and incredibly quick to respond during urgent legal matters. People consistently note that the online system and overall processes are remarkably smooth, efficient, and very easy to navigate from start to finish. Some reviewers were not happy with unexpected delays, specifically mentioning instances of wasted time, slow progress, and having to repeatedly chase up important documents. A few individuals felt let down by these frustrating setbacks, noting that communication and customer support could have been handled much better throughout their entire transactions.

What people talk about most

Service

People report positive experiences with service, highlighting the trustworthy and committed nature of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, friendly, and... See more

Response time

Clients share positive opinions on response_time, highlighting consistently rapid communication and fast... See more

Customer service

Users describe positive interactions with customer_service, noting great communication and helpful support... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Had such a nightmare of a time finding somewhere I could get a Form LL compliance certificate completed for our re-mortgage until I came across Parachute Law. From the very first... See more

Company replied

Rated 5 out of 5 stars

Parachute law have been really professional throughout. Everything was fast and efficient. We were on a tight timescale and they were able to move things around to accomodate us. Highly recommend an... See more

Company replied

Rated 5 out of 5 stars

Excellent service, I have used Parachute Law twice now over the years for Land Registry ID services overseas. A smooth process and the document came via email which the Land Registry accepts. I would... See more

Company replied

Rated 5 out of 5 stars

The Parachute Law team were very responsive throughout what was quite a drawn out process. Great industry knowledge and a very approachable style. Their plain speaking was very welcome, and ther... See more

Company replied


Company details

  1. Lawyer
  2. General Practice Attorney

Written by the company

A new breed of solicitors, Parachute Law bypasses the stuffiness of traditional law firms and gets straight to the heart of your legal conundrum. Transparent, pre-agreed charges for practical, no-nonsense legal advice affordable for small to medium businesses and individuals alike. Parachute Law is at the forefront of the "uberisation" of legal services, forging a new path toward accessible legal support. Parachute Law Limited trading as Parachute Law is a limited company registered in England with registered number 10437783. Parachute Law is authorised and regulated by the Solicitors Regulation Authority no 646947.


Contact info

4.9

Excellent

TrustScore 5 out of 5

726 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(726)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with the experience and outcome

Happy with the experience and outcome.
Thank you.

1 September 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Laith,

Thank you for your kind words! We’re so pleased to know that you are satisfied with our service.

Parachute Law

Rated 1 out of 5 stars

Promised same day certificate - failed!

Had a zoom meeting to confirm my identity as part of a remortgage. Paid £250 for a ten minute call and was promised the certificate would be sent electronically the same day. It wasn't. I then had to chase up the certificate the next day. Very poor service.

28 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi David,

Thank you for sharing your feedback.

We’re sorry to hear you felt disappointed about the timing of your certificate. We understand how important these documents are and always aim to process them as quickly as possible.

In this case, your full service was completed within 2–3 working days, which is within the expected timeframe we set for these matters. While we do our best to send certificates the same day where possible, this isn’t something we formally guarantee in our communications.

We’re pleased we were able to complete your instruction in a reasonable timeframe, and we will continue to review our processes to ensure clients feel fully informed about what to expect.

Thank you again for choosing Parachute Law, and we wish you all the best with your remortgage.

The Parachute Law Team

Rated 5 out of 5 stars

Great service

Fast, efficient at a realistic price.

1 September 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Shaun,

Thank you for your feedback! We’re delighted you found our service fast, efficient, and fairly priced.

Looking forward to working with you again in the future.

Parachute Law

Rated 5 out of 5 stars

The service i received was top notch

The service i received was top notch. The staff are professional, excellent communication and are conscious to detail. I don’t hesitate to refer someone or to call again for your services. Thumbs up to you.

28 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Silence,

Thank you for your wonderful feedback! We’re so pleased to hear you had a positive experience with our team and that communication and attention to detail stood out. Your recommendation means a lot to us!

Parachute Law

Rated 5 out of 5 stars

Parachute Law

I had my ID1 and ID5 forms completed for a property transfer. The process was so easy, I completed an online application, chose an appointment time and was sent a link for a Zoom meeting with Nel who was very professional and put me at ease as I was very nervous. After confirming my identity etc I received my completed paperwork within 20 minutes. Excellent service.

28 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Jacqueline,

Thank you for sharing your experience! We're so pleased to hear the process felt easy and that Nel was able to put you at ease. Great to know you received your completed forms so quickly too!

Parachute Law

Rated 5 out of 5 stars

Smooth

Smooth, professional service from start to finish.

Would highly recommend this online solicitor and their services.

21 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Beverley,

Thank you for your kind words! We’re delighted you found our service smooth and professional, and we really appreciate your recommendation.

We look forward to working with you in the future.

Parachute Law

Rated 5 out of 5 stars

Very Helpful

They were very quick to respond an were very polite an the whole thing was easy from start to finish. Lucy who I spoke to was very f4iendly an answered the questions I had in words you could understand .

22 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Julie,

Thank you for your kind review! We're so glad Lucy was able to make the process clear and easy for you. We’re always here to help whenever you need us again.

Parachute Law

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful. Fast friendly service.

20 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Sarah,

Thank you for your lovely feedback! We’re so pleased you found our service fast, friendly, and helpful.

Parachute Law

Rated 5 out of 5 stars

Very quick response booked a next day…

Very quick response booked a next day online appointment that was straight forward. Excellent service.

15 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Kirsty,

Thank you for your review! We’re so pleased we could offer you a quick and straightforward appointment. Delighted you found the service excellent!

Parachute Law

Rated 5 out of 5 stars

thank you Parachute Law

Incredibly patient and helpful in supporting/guiding us through a complex process. I would particularly like to thank Shai Restauro whose calm and persistent efforts got us through.

12 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi James,

Thank you for your kind words!

We’re delighted to hear you felt supported through the process. We’ll be sure to pass your thanks on to Shai — her patience and dedication truly shine in situations like these. It’s wonderful to know her efforts helped make a complex process easier for you.

Parachute Law

Rated 5 out of 5 stars

Great Legal advice at reasonable prices

I worked with Parachute Law to get Independent Legal Advice and a Deed of Trust to support me with a JBSP mortgage.

Lucy was extremely informative when giving advice during my ILA meeting. Nel was super helpful and quick with drafting the Deed of Trust.

I'd definitely recommend Parachute Law and/or use Parachute again for future legal advice. They are really knowledgable, take their time to explain things to you, and have reasonable prices.

4 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Rasheeda,

Thank you for your wonderful review! We’re so pleased Lucy and Nel could support you with your ILA and Deed of Trust. Our team always aims to provide clear, thorough advice and make the process as smooth as possible, so it’s great to hear you felt well-informed and supported.

We truly appreciate your recommendation and look forward to helping you again in the future.

Parachute Law

Rated 3 out of 5 stars

Disappointing

edit: after the review, they have done the work correctly. Thanks.

I paid Parachute Law Solicitors for their services and submitted all the required documents on April 4th. They acknowledged receipt and said they would follow up with the next steps. It’s now August 6th — four months later — and I have not received a single update or response, despite multiple attempts to contact them.

This level of silence and inaction is completely unacceptable for a professional service. At this point, it feels like I’ve been scammed. I trusted this firm to handle a legal matter, and instead I’m left with no service, no communication, and no idea what (if anything) they’ve done with my information.

I strongly advise others to be cautious before using this firm. Based on my experience, I would not recommend them to anyone.

6 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Dear Nico,

Thank you for your feedback. We're very sorry to hear that you feel this way. This is not the experience we aim to deliver, and we take your concerns extremely seriously.

We pride ourselves on providing high-quality, transparent legal services, and it is always disappointing to hear when a client feels let down. We are now urgently reviewing your matter internally to understand what has happened and will be reaching out to you directly to discuss and resolve this as a priority.

Please rest assured that we are committed to putting things right and ensuring you receive the professional support you were expecting when you instructed us.

We will be in touch with you this morning.

We thank you for your patience and the opportunity to resolve this with you.

Warm regards,
Parachute Law Solicitors

19 August 2025:

Dear Nico,

We have thoroughly looked into your case.
We have no record of any calls from yourself from the number provided.

We have emailed you, if you can please call us on 0207 183 4547.
Our solicitor is waiting to hear from you to get you booked in as soon as possible.

Warm regards,
Parachute Law

26 August 2025:

Hi Nico,

We're pleased to have gotten in touch with you regarding your meeting and secured your booking with the solicitor for this week.

Kind Regards
Parachute Law

28 August 2025:

Hi Nico,

I'm pleased that we were able to progress your matter and efficiently proceed with the meeting with the solicitor yesterday.

I understand the service will be concluded in due course.

Kind Regards
Parachute Law

9 September 2025

Hi Nico,

I am very pleased to see that we have managed to complete your service within a couple of days, sending the signed documents to you on 2 September.

I can also see that the originals have been posted to the appropriate address for you this week.

Kind Regards
Parachute Law

Rated 5 out of 5 stars

I had a great experience with Parachute…

I had a great experience with Parachute Solicitors. They reviewed the legal pack for a property auction very quickly and efficiently. The turnaround time was impressive, and their fees were very reasonable compared to others I contacted. I’m really happy with the level of service I received—professional, prompt, and clear communication throughout. I’d happily use them again and recommend them to others needing similar support.

21 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Gita,

Thank you for your kind words! We're so pleased to hear you had a positive experience with our auction pack review service. Fast, professional, and clear communication is what we aim for, and it's great to know we delivered. We look forward to assisting you again in the future!

Parachute Law

Rated 5 out of 5 stars

Nel was excellent and took the time to…

Nel was excellent and took the time to answer all our questions, amendments and queries for the deed of trust. I highly recommend.

28 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Richard,

Thank you for the lovely feedback! We're glad Nel could guide you through everything and ensure all your questions were answered. Your recommendation means a lot to us!

Parachute Law

Rated 5 out of 5 stars

ILA for a JBSP mortgage and Deed of Trust

5 stars. I needed Independant Legal Advice as part of my mortgage application with Barclays (JBSP) and a Deed of Trust. This firm are really efficient, helpful and very friendly. Alot of the initial communication is online (uploading proof of ID and address etc) but when you do speak to them they are really great and can't do enough for you.

21 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Sarah,

Thank you so much for the 5-star review! We're delighted to hear you found the process smooth and our team helpful and friendly. We're always here if you need anything in the future!

Parachute Law

Rated 5 out of 5 stars

Highly recommended Parachute Law Solicitors

I found Parachute Law Solicitors by accident. My situation was difficult because everything had to be handled remotely, and not every law company agrees to such terms. From the first email to the office and the conversation with the consultant ( amazing woman), no one promised anything; they simply explained how everything would work after consulting with the solicitor. Complete professionalism, wonderful people, and excellent, quick assistance after agreeing on all the details. Meeting with the solicitor online, of course, again, complete professionalism. Some might think the service is quite expensive... but believe me, it's not!. Every penny is worth the effort to quickly resolve what other companies couldn't. I'm very grateful for the help and highly recommend Parachute Law Solicitors to everyone.

14 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Dorota,

Thank you so much for your heartfelt review. We’re really glad we could support you through a remote process and that our team made things clear and straightforward from the start. Your kind words about our professionalism and transparency mean a lot. We’re grateful for your recommendation!

Parachute Law

Rated 5 out of 5 stars

Parachute Law were excellent to deal…

Parachute Law were excellent to deal with, clear and quick communication from start to finish, extremely helpful. I can’t recommend them highly enough

16 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Andrew,

Thank you so much for your kind words! We're really pleased to hear you found our communication clear and helpful throughout. We truly appreciate your recommendation!

Parachute Law

Rated 5 out of 5 stars

Had a pleasant service and consultation…

Had a pleasant service and consultation even though didn’t proceed to use their designated service. At the end, the refund process was also quite fast and would definitely reach out again to the team for future businesess.

9 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Fifi,

Thank you for your feedback! We're glad you had a pleasant experience with us, even if you didn't proceed this time. We appreciate your kind words and look forward to assisting you in the future.

Parachute Law

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , use of ease was very high, would recommend them to anybody

8 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Aj,

Thank you for your kind words! We're delighted to hear you found the process easy and our customer service excellent. We truly appreciate the recommendation!

Parachute Law

Rated 5 out of 5 stars

Certified ID

I used Parachute law for the certification of ID. I was kept up to date with the process and any questions I had were responded to quickly. Cannot recommend enough.

8 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Amy,

Thank you for your kind review! We're glad we could provide a smooth and responsive service for your ID certification. We really appreciate the recommendation!

Parachute Law

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look