Papier Reviews 

So pleased, and customer service responded very quickly to resolve a mistake I made on initial order

I loved ordering and receiving from this company! Thank you!

I ordered $170 worth of name cards, I realized when I received the order that I didn’t customize the back side where it had the names of two random people. I wish the personalization window would stop me from moving forward before customizing all boxes of the card or at least clicking on them and accepting the default text. Now I have to reorder because all my 100 name cards say mark and Clara on the back.

I like the product and will happily re-order in due course

So easy to do and very high quality pictures!

Loved all the options it has for albums and the process to make it was easy to follow. The quality and print is great. My sister loved her gift. It did take some time to
Ship out, but they were prompt and sent an email in regards to delays which was helpful. Overall great product!

colour looks different in real life to the website and slow shipping

I have bought 2 journals for 2 of my friends. They love the personalized journals + the attention to detail.

Very quick delivery- the wedding invites are such good quality as well!

Great card quality. Quick service.

Absolutely love my travel journal. Beautiful to use

Great choice of lovely, good quality designs and an easy-to-use website.

Bought a photobook as a gift for my Mum with the gift box and she loved it. Speedy delivery and great quality

All was good. Some letters in the lettering were a little weak in color.

My experience was overall extremely positive. The company is helpful, professional and welcoming. When I had an issue my product they were extremely organised and resolved the issue within a matter of days. My only critique is that I wish that the products came with more packaging to protect the items during shipping.

I trusted it would arrive. It was easy to reorder.

Prompt shipping and order was exactly as expected

Papier is a really terrible operation. I ordered a book for my wedding day to gift to my husband. It had a 3 week lead time. We were down to the wire with it due to be delivered the day before. I emailed to make sure everything was on track and asked if there was anything I could do to help speed up the process or ensure it gets here on time. When it arrived, the first 3 and last 3 pages were missing, despite being in the preview. These were the most important pages as they explained the book, the gift and the wedding day speech. I emailed customer service and they said they’d make a new one but it would take another 3 weeks, and they wouldn’t offer any discount or reimbursement. They ruined my wedding day gift and it completely soured the experience for my husband, as he didn’t understand the book I’d given him as it started halfway through. The new book has arrived and the colour of the cover is inexplicably a different colour and the photos are stretched (they weren’t in the previous one). Again, they won’t offer any refund. The wedding gift is ruined. Terrible company. If it’s important for you - and you want it to be right - don’t use papier. Also, they have a phone line which is always “busy” and a chatbot which always has “no one available”. It’s clear they’ve outsource their customer service to rude zendesk workers who don’t care or know the business.

It was just exactly what I had in mind, I ordered it, it turned up and was absolutely perfect!