Papier Reviews 

12,893
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 7,256 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful print quality, the charming designs, and the simple-to-use customization options available on the website. Many buyers are happy to receive their beautifully packaged stationery and photo books promptly and in perfect condition. However, some people mentioned issues with delivery delays, missing parcels, and unexpected changes to planner sizes or interior layouts. A small group of consumers also experienced formatting errors during personalization or received items with unexpected placeholder text. Others noted that certain paper weights felt too thin or that replacements took too long to arrive.

What people talk about most

Product

People report positive experiences with product, frequently praising the beautiful designs, high quality... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting beautiful designs, lovely paper... See more

User experience

Users describe positive interactions with user experience, frequently noting that the website and app are... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising the quick... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got an academic planner last year from papier and loved that it was small and that it was spiral bound. Both reasons why i reordered this year. I was disappointed to see they have changed the size o... See more

Company replied

Rated 4 out of 5 stars

The recipe journal turned out very pretty, and the custom photos I added are great quality! I am only giving it 4 stars because it only has sections for breakfast/lunch/dinner/treats but I wish there... See more

Company replied

Rated 4 out of 5 stars

Unfortunately I didn’t see there was some way of changing the size of the text. So the text appears very large on the notepaper. Perhaps you could make the option to change text size more obvious? Ot... See more

Company replied

Rated 4 out of 5 stars

I love my daily planner. It's my second year purchasing it. Personalizing it is an added extra. My only complaint is that I wish they would make it as a spiral. I LOVE the planner layout but a spiral... See more

Company replied



Company details

  1. Stationery Store
  2. also in
  3. Greeting Card Shop
  4. Pen Store
  5. Photo Printing Service
  6. Wedding Store

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

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4.0

All reviews

(12,893)

7,006 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully packaged and great quality.

Beautifully packaged and great quality goods. I love this company and would not hesitate to recommend!

8 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

My package of place cards said…

My package of place cards said delivered but was not. Probably delivered to the wrong address. When I made customer service they expiated delivery. Cards come this Wednesday and my event is Saturday. Thanks so much!!

22 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Amazing experience

Amazing experience. I have placed 2 orders in the last few years and they have been perfect. Fast delivery and products are such good quality.

22 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Love the quality of the product and…

Love the quality of the product and service but the size was much larger than I had anticipated—I had not noticed that the website indicated that it was paper-sized and I was anticipating something smaller. It is a bit bulky for a 7th grader to carry around all day with other items to classes. It does provide plenty of room to write. My granddaughter loved all of the add ons (pen, dividers, etc) that I purchased.

22 September 2026
Papier logo

Reply from Papier

Hi Cathy,

We appreciate you letting us know about your experience and glad you love the product! Your feedback is important to us! If there's anything more we can do to help, please do feel free to contact support@papier.com. Apologies for the disappointment in regards to the sizing.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Looking forward to using the diary in…

Looking forward to using the diary in 2027

I forgot to increase the size of my name but although very small print it is ok

8 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

Extremely disappointed with the quality…

Extremely disappointed with the quality size and being muked around by you people

22 September 2026
Papier logo

Reply from Papier

Hi Nick,

Thank you for bringing this matter to our attention. We take your feedback seriously and would like the opportunity to help. Please reach out to us at support@papier.com with any supporting images and we will be happy to work on the next steps for you.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great quality and easy shipping

I love the quality of the product!

22 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Love the product

Love the product

25 August 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

My favourite diary

Buy my diary from Papier every year as I love the designs. And never disappointed!

8 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Gorgeous!!

Print was great, absolutely gorgeous!

22 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great quality books that arrived in…

Great quality books that arrived in good time.

22 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great product and arrived ahead of…

Great product and arrived ahead of schedule. I'm happy with what I received!

22 September 2026
Papier logo

Reply from Papier

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and truly appreciate your support.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great service

Great service. The website was really easy to use and the delivery was very efficient

8 September 2026
Papier logo

Reply from Papier

We appreciate your wonderful feedback and are so pleased you enjoyed your experience with us.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

The advent calendar made a perfect…

The advent calendar made a perfect gift! Now, I just need one for myself!!!

8 September 2026
Papier logo

Reply from Papier

We appreciate your wonderful feedback and are so pleased you enjoyed your experience with us.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

High quality product

High quality product. Excellent customer service

8 September 2026
Papier logo

Reply from Papier

We appreciate your wonderful feedback and are so pleased you enjoyed your experience with us.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Last minute order of place cards for our wedding...

I was late in ordering place cards for our wedding and found Papier. They got them to us within a few days, even a day earlier than promised, and they were all pre-folded and in alphabetical order. Also their system of filling in the names for all the guests was very easy to follow. I am not tech savvy so this was much appreciated! Well done Papier :)

22 September 2026
Papier logo

Reply from Papier

We appreciate your wonderful feedback and are so pleased you enjoyed your experience with us.

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

Received a blank planner

I ordered a 2027 planner and received one that was blank inside so that I have to fill in the dates for the entire year. Very disappointing

8 September 2026
Papier logo

Reply from Papier

Hi Melissa,

Thank you for bringing this matter to our attention. We take your feedback seriously and would like the opportunity to help. Please reach out to us at support@papier.com with any supporting images and we will be happy to work on the next steps for you.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Hello,

Hello,
Everything ran smoothly,thankyou.
I had your diary last year and loved both the lay-out
and all the extra plages.

I already have several photo/album/books and kept happy filling them during-down .
Now 93 I hope to live long enough to fill one in 2033!!

Please go on producing your beautiful stationery and books,

Best wishes,
(Mrs) Gillian Clarke-Jervoise

22 September 2026
Papier logo

Reply from Papier

We appreciate your wonderful feedback and are so pleased you enjoyed your experience with us.

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

Didn't realize you shippedd from London…

Didn't realize you shippedd from London and it would be extra costs.

22 September 2026
Papier logo

Reply from Papier

Thanks for getting in touch!

Due to recent changes, if your order is shipping internationally from the United Kingdom to the United States, it is now subject to duties and taxes. These fees would be charged to you by the courier and must be paid before delivery.

If your order is being produced and shipped within the US, there will not be any associated duties and taxes on top of the shipping fee paid at checkout.

Apologies for any inconvenience and thanks so much for your understanding.

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