Speedy, efficient delivery, beautifully packed, quality items, which are excellent value for money. Paperchase stationery and gifts have always been unique and exceptional, from your little gem on P... See more
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They have really great high quality stuff however I recently put an online order through and haven't heard anything since. It has been 5 days since they confirmed my order and I have received nothing... See more
I paid for several items from the website. The confirmation came through by email and payment was taken. However, when I received my order there was an item missing which was important to me. I waite... See more
I want to know where my order is and I keep getting emails to ask how am I enjoying my order and how was my experience. I have been a lover of Stationery for years and a loyal fan of paperchase..so sa... See more
Company details
Written by the company
Paperchase is an iconic British brand with a global presence. With all things celebration at our core, we are the (smiley) face of the positive moments in life for customers in more than 125 stores across the UK. For 50 years we have been bringing joy to the everyday through our innovative design-led cards, wrap, stationery and gifts. Our seasonal collections are brought to life using the highest-quality materials from around the world and the talents of our in-house teams in London. We have over 125 stores and concessions across the country and over 20 outlets internationally. Our award-winning website, paperchase.com, makes sure that no one has to miss out, allowing people to shop 24/7 from wherever they are.
Contact info
346-348 Chiswick High Rd, W4 5TA , London, United Kingdom
- paperchase.com
3.9
Great
18K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my order yet
26 February 2023
Ordered on 17th feb
Ordered on 17th feb.
To date no sign of items purchased and not heard back about when I can expect the order.
Seem to be keen on getting review but apart from negative neglected review not sure what else to say
26 February 2023
After over a week I still do not have…
After over a week I still do not have what I paid for
Please refund me as I will now go elsewhere.
No wonder you have closed with this type of service
26 February 2023
I made my order over a week ago and…
I made my order over a week ago and it’s still not even been dispatched. It was two notebooks available in every paperchase store up and down the country so that’s not good enough. Then I’ve contacted you for an update and that’s been delayed too. I have ordered from you loads and this is the worst experience I’ve ever had
26 February 2023
Where is my order from 17/02/23 as it…
Where is my order from 17/02/23 as it was confirmed with all items order in stock?
17 February 2023
I did not receive my order
26 February 2023
Haven't received order after 2 weeks
26 February 2023
I love the products but delivery seems…
I love the products but delivery seems slow. I’m still waiting for m in be!
26 February 2023
Nothing Arrived & No Refund.
My order never arrived & never got a refund. Tried emailing & social media - but nothing.
17 February 2023
Still waiting…
I still haven’t received the product I ordered, or even an email to say it’s been dispatched. All I have had is multiple reminders to review your service on Trustpilot!
26 February 2023
I still haven't received my parcel over…
I still haven't received my parcel over ten days after ordering it. But I have received multiple requests to review the experience.
26 February 2023
I would love to review but it never…
I would love to review but it never arrived. I have contacted you for an update but have heard nothing back
26 February 2023
My order hasn’t arrived yet
26 February 2023
Package never arrived
25 February 2023
I still haven’t received my order
I still haven’t received my order or had any confirmation of its dispatch. No one has been in touch either. It’s been over a week now.
25 February 2023
Full refund and apology submitted by return
I paid for several items from the website. The confirmation came through by email and payment was taken. However, when I received my order there was an item missing which was important to me. I waited a couple of days to see if would arrive. When it did not I contacted Customer Services and asked for a refund, because he item was for Valentines Day, which was long gone by this time. I received a full refund and an apology by email with an explanation. I will continue to use Paperchase as this matter was sorted out quickly .
13 February 2023
Item never arrived
25 February 2023
I never received my order
I never received my order. No help from customer service at all. Appalling
16 February 2023
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