Speedy, efficient delivery, beautifully packed, quality items, which are excellent value for money. Paperchase stationery and gifts have always been unique and exceptional, from your little gem on P... See more
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They have really great high quality stuff however I recently put an online order through and haven't heard anything since. It has been 5 days since they confirmed my order and I have received nothing... See more
I paid for several items from the website. The confirmation came through by email and payment was taken. However, when I received my order there was an item missing which was important to me. I waite... See more
I want to know where my order is and I keep getting emails to ask how am I enjoying my order and how was my experience. I have been a lover of Stationery for years and a loyal fan of paperchase..so sa... See more
Company details
Written by the company
Paperchase is an iconic British brand with a global presence. With all things celebration at our core, we are the (smiley) face of the positive moments in life for customers in more than 125 stores across the UK. For 50 years we have been bringing joy to the everyday through our innovative design-led cards, wrap, stationery and gifts. Our seasonal collections are brought to life using the highest-quality materials from around the world and the talents of our in-house teams in London. We have over 125 stores and concessions across the country and over 20 outlets internationally. Our award-winning website, paperchase.com, makes sure that no one has to miss out, allowing people to shop 24/7 from wherever they are.
Contact info
346-348 Chiswick High Rd, W4 5TA , London, United Kingdom
- paperchase.com
3.9
Great
18K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am still waiting for the order!
I am still waiting for the order!! I doubt it is going to be delivered given the situation.
26 February 2023
Lovely products
Lovely products, great quality and efficient shipping and refund of out of stock items. You will be missed!
21 February 2023
Havnt received parcel yet
26 February 2023
No goods
I keep being asked to review my experience but I have yet to receive my order. I would prefer more effort were put into that rather than emailing me about something I haven’t received.
26 February 2023
I haven’t received goods!!!!
16 February 2023
Good quality products.
3 February 2023
I still haven’t had my order and can’t…
I still haven’t had my order and can’t contact anyone to help trace it!
18 February 2023
I haven't received my purchases
I haven't received my purchases. I have received 2 emails asking me to review my purchases. Spend more time getting the goods to the buyer and less time asking for validation on Web sites.
9 February 2023
I haven’t got my stuff
22 February 2023
Slow to post order
7 February 2023
Item not received
Still haven’t received the item and no update has been received since confirmation of order
26 February 2023
Not great
Have been asked to review my purchase twice but still yet to receive the item.
26 February 2023
The order has not arrived
26 February 2023
I placed an order 9 days ago and it…
I placed an order 9 days ago and it still hasn't been dispatched.
17 February 2023
I place my order nearly 2 weeks ago and…
I place my order nearly 2 weeks ago and not word of it being dispatched. I used the help centre live chat to track my order and no reply from that either. Very poor service.
17 February 2023
You are so keen on reviews yet not too…
You are so keen on reviews yet not too concerned about posting the stuff I ordered. No wonder you're going bankrupt!. Well deserved!
26 February 2023
Despite placing an order about 2weeks…
Despite placing an order about 2weeks ago I have never received this parcel. No updates from Paperchase so very unhappy.
26 February 2023
I didn't receive my order
I didn't receive my order.
Can you please check where it was sent and which courier was used
There are gifts u need for Thursday this week and if they don't arrive on time I would ask for a full refund
26 February 2023
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