Pants & Socks Reviews 1,373

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, often highlighting their quality, authenticity, and great value. Many people appreciate the competitive pricing, finding good deals and bargains on a wide range of items. The ordering process is frequently described as seamless, with consumers noting the efficiency and speed of delivery. Reviewers are particularly impressed with how quickly their goods arrive, often mentioning fast or even next-day delivery. However, some customers also noted issues with returns, particularly when items had been opened to check for fit or damage. A few people experienced delays with their deliveries, even after paying for expedited shipping, and some mentioned receiving items that were too small or not as described, such as a loungewear item lacking pockets.

Based on these reviews

Rated 5 out of 5 stars

Recommend Pants and Socks highly for top customer service. Purchased multiple pairs of underwear via lovethesales, 3-pack from P&S and 2 x 3-packs from another. Sizes on lovethesales were incorre... See more

Company replied

Rated 5 out of 5 stars

The items I’ve purchased are still in the box as recipient’s birthday is 23/04, but I’m sure he will be happy. The ordering from this company was seamless with quick delivery plus comms were good. I... See more

Company replied

Rated 5 out of 5 stars

Although I had an issue with my original order, once brought to the attention of the customer services team they acted swiftly and exceeded my expectations in dealing with my issue. I have purchased... See more

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Rated 5 out of 5 stars

Got myself a nice little bargain, it came well packaged and in good time. Will definitely use again unless I die before I get the chance I mean anything is possible!

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Rated 5 out of 5 stars

Great prices on 100% authentic quality brands, my new go to site for underwear and essentials etc. can’t go wrong with the discounts and delivery times

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Rated 5 out of 5 stars

Good value product packaged well and delivered in time. Plastering packaging with your name us less good if the contents are supposed to be a surprise

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Rated 5 out of 5 stars

Great products at great prices. Ordered in the evening with next day delivery and received goods the next morning, fantastic service.

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Rated 5 out of 5 stars

Very dubious at the price to start with, but worth every penny very smooth and comfortable and washes fantastic!

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Rated 5 out of 5 stars

Great prices! Swift delivery. Great product range. husband delighted with lounge suit and socks! would recommend.

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Rated 5 out of 5 stars

Purchased For An Outstanding Comparison price. Arriving Very promptly and Extremely Well-packaged and Boxed against damage during transit. A well-fitting comfortable triple pack of Quality designed b... See more

Company replied

Rated 5 out of 5 stars

The best priced CK boxers on the web, great service, happy customer😁

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Rated 5 out of 5 stars

As advertised and was delivered to me well packaged and promptly.

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Rated 5 out of 5 stars

Amazing super fast delivery defo buying from here again 5 🌟

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Rated 5 out of 5 stars

Everything arrived in good time and as expected.

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Rated 5 out of 5 stars

Everything went smoothly and I was very happy with my purchase

Company replied

Rated 5 out of 5 stars

Very quick delivery fit great very comfortable 👍

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Rated 1 out of 5 stars

Rude & dismissive customer service. I wanted to return them because they were the wrong size. They hadn’t been worn but the box had been opened. Their reply was “no you can’t return them becaus... See more

Company replied

Rated 1 out of 5 stars

This is an appalling company who won’t let you return a tshirt if you’ve opened the package. How are you meant to find out if the item fits or is damaged if you can’t open it? And if it’s unsuitable b... See more

Company replied

Rated 1 out of 5 stars

Half star if I could I ordered a loungewear and upon receipt of the order I observed it didn’t have pockets. I was told I could not return the item because the item was opened. Makes no sense, how... See more

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Rated 1 out of 5 stars

Claim they didn’t have correct address having successfully delivered the week before Sorry not good enough

Company replied

Rated 1 out of 5 stars

Paid for a next day delivery ready for a Father’s Day gift. Still awaiting the delivery !

Company replied


Company details

  1. Underwear Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

About Pants & Socks

Written by the company

Pants&Socks … it’s what we do. We sell men’s underwear.🩲🧦

We are the official stockist for all the top brands such as Calvin Klein, Boss, Ralph Lauren, Saxx and many more. 

SHOP HERE ➡️ www.pantsandsocks.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service

Great service, quick delivery, quality top

26 June 2025
Pants & Socks logo

Reply from Pants & Socks

Hi Nic

Thank you for your kind review! We really appreciate it.

Best regards
- Harry

Rated 5 out of 5 stars

Very dubious at the price to start…

Very dubious at the price to start with, but worth every penny very smooth and comfortable and washes fantastic!

23 June 2025
Pants & Socks logo

Reply from Pants & Socks

Hi Cindy

Thank you for your kind review! I'm glad we were able to dispel those initial doubts. We look forward to serving you again soon.

Best regards
- Harry

Rated 1 out of 5 stars

Shambles

Paid for a next day delivery ready for a Father’s Day gift.
Still awaiting the delivery !

19 June 2025
Pants & Socks logo

Reply from Pants & Socks

Hi Rhian, Jenna here - Sorry you've had this issue with us!

We can see from Evri's tracking that the item was dispatched from our facility but then the tracking stops - there are no further updates.

We've investigated with Evri and they've confirmed that the item is most likely lost.

We've now gone ahead and refunded you in full.

Sorry again for the disappointment! Evri have been really good for us and it's always frustrating when an error creeps in like this.

We've also sent you a unique discount code for any future purchase, as a gesture of goodwill.

Kind regards
Jenna

Rated 5 out of 5 stars

Yeah easy to order

Yeah easy to order. Delivery perfect. Kept me updated with my order

27 May 2025
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Reply from Pants & Socks

Thank you for the great review Claire! ⭐

Rated 1 out of 5 stars

If you even think of opening your t shirt- you cannot return it!

This is an appalling company who won’t let you return a tshirt if you’ve opened the package. How are you meant to find out if the item fits or is damaged if you can’t open it? And if it’s unsuitable but you’ve opened it you cannot return it. This is a pathetic, unreasonable and appalling “policy” to have, and violates trading standards.

12 May 2025
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Reply from Pants & Socks

Hi Hannah,

Our Customer Service team have just email you.

Kind regards,
P&S Team

Rated 5 out of 5 stars

Quality Comfort & Fit in one package

Purchased For An Outstanding Comparison price. Arriving Very promptly and Extremely Well-packaged and Boxed against damage during transit. A well-fitting comfortable triple pack of Quality designed boxer underwear.

30 April 2025
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Reply from Pants & Socks

Thank you for the great review Carlos! We're so pleased to hear you loved our service, we look forward to seeing you soon! 🙂⭐

Rated 5 out of 5 stars

Very satisfied.

Fast delivery. Products at a competitive price.

6 May 2025
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Reply from Pants & Socks

Thank you for the 5⭐ review Charlie!

Rated 1 out of 5 stars

Never recmy parcel and havhad my refund

Never recmy parcel and havhad my refund

6 May 2025
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Reply from Pants & Socks

Hi Adam,

As we explained via email, unfortunately your order was lost in transit by the courier. We could not send out a replacement order as the product you purchased, is now out of stock.

Therefore we refunded the order and the next day delivery to you.

We understand this can be disappointing, if you have any further questions, please contact - customerservice@pantsandsocks.com

Rated 5 out of 5 stars

Happy customer👌🏻

The best priced CK boxers on the web, great service, happy customer😁

5 May 2025
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Reply from Pants & Socks

Thank you for the great review Baz 🥳

Rated 5 out of 5 stars

Great price

Great price, great service. Wouldn’t hesitate to usd again.

2 May 2025
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Reply from Pants & Socks

We appreciate your kind words and 5-star rating Richard. Hope to see you again soon!

Rated 5 out of 5 stars

Authentic and quality prices

Great prices on 100% authentic quality brands, my new go to site for underwear and essentials etc. can’t go wrong with the discounts and delivery times

26 April 2025
Unprompted review
Pants & Socks logo

Reply from Pants & Socks

Thank you so much for your 5-star review! We’re thrilled you loved our service and look forward to seeing you again. 🙂

Rated 5 out of 5 stars

CK undies.

The items I’ve purchased are still in the box as recipient’s birthday is 23/04, but I’m sure he will be happy. The ordering from this company was seamless with quick delivery plus comms were good. I would definitely recommend.

14 April 2025
Pants & Socks logo

Reply from Pants & Socks

Thank you so much for your support and kind words. We’re glad you had a great experience! 🙂⭐

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