pamo. design Reviews 

1,767
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

The PAMO system is easy to use, though it requires some manual skill and confidence. We installed it in our rustic country house; the open wardrobe adds a modern touch and makes the room feel more s... See more

Rated 1 out of 5 stars

Delivery: took 7 days. Product: it’s missing a piece, therefore what I have can not be set up. Customer Service: Reported the issue, 8 days later I only have 2 automatic messages, but no solution... See more

Company replied

Rated 5 out of 5 stars

Really appreciate the customer service, and speed of delivery. We ordered the las 4. It comfortably fits my wife and my clothes with ease! I recommend this company's storage solutions

Rated 5 out of 5 stars

The design is lean, industrial, and very robust. Good point: you can install, reconfigure, or move to other place if you get moved. It fits many ambiences. Also, any problem during installation is sol... See more

Company details

  1. Decoration and Interior Design Store
  2. Furniture Manufacturer
  3. Furniture Store

Written by the company

Industrial Design I urban Interior I unique&Individual l Einzigartiges für dich und deine Wohnideen - Be Unique! Unsere Industrial Kleiderstange für dein Zuhause ✔️ Kleiderstangen & Industrial Möbel in verschiedenen Größen ✔️ Schau vorbei -> www.pamo-design.de


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,767)

510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

style and flexibility

I love the style and the quality of Pamo’s furniture. It’s flexible and easy to adapt and to set up. My room is all irregular (véalo g, floor) so I should have done a tailor made furniture: complex and expensive. Instead with 2 loft I solved all my problem and the result is fantastic. Customer care was great. They had a bit of a situation so they wouldn’t reply for over a month but then they applogize and they supported with all the many and requests i had 👍

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Pamo’s products

I purchased Pamo’s products for my walk-in closet and I’m extremely satisfied. The structure is solid, stable, and high-quality, perfect even for heavy garments. The industrial style is modern and elegant, adding character without overwhelming the space. Easy to assemble and the final result looks amazing.
Beautiful and functional, a great choice

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Bought the two tier system for our new…

Bought the two tier system for our new property to hang clothes and it’s absolutely brilliant. In one way much better than having a wardrobe and looks very stylish the quality of the materials is high-end and very easy to fit and would most definitely buy again.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Bought for my new house a KIM Double 2…

Bought for my new house a KIM Double 2 together with 2 Oak shelves. The quality has proven to be superb and the simple industrial design allows a great storage of clothes in a very limited space.I also appreciated the fact that there is no need to fix the "feet" of the structure to the floor (I have a brand new parquet)! The mounting manual could be improved but this is the only suggestion I reccomend.

7 February 2026
Unprompted review
Rated 4 out of 5 stars

I love the products—they’re a great…

I love the products—they’re a great solution for customizing your wardrobe to fit your space. They’re easy to assemble and install, and the quality is excellent. also delivery was very fast, and very well packed.

My only negative point is that I wish there were a simulator to show the final measurements of the design. While the pipe measurements are provided, the flanges and connectors add extra centimeters, which makes it hard to calculate the final size. Because of this, I had to reorder some pipes to make the structure slightly shorter.

I also emailed beforehand to ask about this, but I only received automatic responses saying they were busy and would reply shortly. I’m still waiting for a response.😉

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Love our wardrobes from pamo

Love our wardrobes from pamo, we have no less than three of them. Customisable to fit our needs and size, easy to put together, looks really nice, and great customer service. A lot of people ask about it, and we really do love our wardrobes. Huge plus that it can be mounted without touching the floor, and I truly do love the simple and nice look of it.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great hanging system for jerseys or scarves

I was looking for a hanging system for my collection of football jerseys and scarves. There are plenty of options on Amazon with mixed reviews, but the quality seemed questionable. In the end, I decided to pay a bit extra and went with a solution from pamo design (KIM DOUBLE 3 for the jerseys and KIM DOUBLE 2 for the scarves).

The racks arrived quickly and feel really solid. Because they stand on the floor, you don't need as much force for the wall mounting. The installation isn't completely straightforward - you need to measure carefully - but the final result turned out really nice.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! A real top quality product, fits perfectly in the space and looks SO cool. Got so many good comments from friends and love the way you can build it to suit your rooms. Just wish they would do more in gold, and ship it a little sooner but it was so well wrapped and protected for delivery and so solid when fixed.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer experience I’ve ever had- do not order

I ordered from Pamo Designs on 1 December 2025 and over six weeks later I still have not received my order.

This is actually the second delivery attempt, as the first one failed. The replacement shipment has also gone nowhere, with no clear updates from Evri and no indication of if or when the parcels will arrive.

Customer service has been incredibly frustrating. Responses are slow, vague, and focus on internal excuses rather than resolving the issue. I am now having to fight for a refund, despite the fact that the order has clearly not been fulfilled within a reasonable timeframe.

At this point, I have completely lost confidence that the order will ever arrive.

My advice: any company still choosing to use Evri for delivery should be avoided. The lack of accountability between retailer and courier leaves the customer stuck in the middle.

Very disappointing experience overall.

16 January 2026
Unprompted review
pamo. design logo

Reply from pamo. design

Hi Kevin,

We’re very sorry for the frustrating experience with your order. We understand how disappointing the delays and delivery issues with Evri have been.

We’ve already been in touch regarding your case, and we hope that the steps we’ve taken so far have helped. Please rest assured that we are doing everything we can to resolve this situation as quickly as possible.

If there are any further issues or questions, don’t hesitate to reach out again – we’re here to help and want to make sure this is resolved to your satisfaction.

Thank you for your patience and understanding.

Best regards,
The Pamo-Design Team

Rated 1 out of 5 stars

Service

Service? What service?

13 November 2025
pamo. design logo

Reply from pamo. design

Hi Corvin,

We’re sorry for any inconvenience. We’ve just resent you an email regarding your request.

Please check your inbox, and feel free to reply if you have any questions or need further assistance.

Best regards,
The Pamo-Design Team

Rated 1 out of 5 stars

DO NOT BUY! THEY SENT WRONG ITEM & GHOSTED ME!

Absolute nightmare. I ordered the Black Clothes Hangers and they sent me a Wall Rack instead, which I literally cannot use. Mistakes happen, but I reached out to customer service immediately and have received ZERO replies.

They took my money, sent the wrong product, and are now ignoring me. Customer service is nonexistent. DO NOT BUY FROM THIS COMPANY.

8 January 2026
Unprompted review
pamo. design logo

Reply from pamo. design

Hi,

We’re very sorry for the mistake and for the delayed response – this should never happen. After the holidays, we experienced a high volume of inquiries, which caused the delay in getting back to you, and we sincerely apologize for that.

We have replied to your message and are ready to assist you further. If there’s anything else you need or if the issue isn’t fully resolved, please don’t hesitate to reach out – we’re here to help.

Thank you for your patience and understanding.

Best regards,
The Pamo-Design Team

Rated 5 out of 5 stars

Feedback regarding Kim 1 installation and Oak Shelf

For now, we have installed just one item (Kim 1) to see how it works. The product arrived exactly as described and shown on the website.

However, I noticed that the instruction manual was not very clear; I had to refer to a YouTube video to double-check the assembly. Additionally, regarding the Oak shelf, the connection parts are gold-painted plastic rather than metal. I feel this is less stable, and considering the price point, I expected these components to be made of metal.

10 December 2025
Rated 1 out of 5 stars

They will not respond to my help…

They will not respond to my help messages at all after sending me a closet set with missing pieces. The customer service is terrible

5 December 2025
Unprompted review
pamo. design logo

Reply from pamo. design

Hi,

We’re very sorry to hear that some pieces were missing from your closet set and that you’ve had trouble reaching our customer service – this should not happen.

Please be assured that we want to help you resolve this. Could you contact us directly via support@pamo-design.de
with details of your order? We’ll make sure to review your case and find a solution as quickly as possible.

Thank you for your patience and understanding.

Best regards,
The Pamo-Design Team

Rated 1 out of 5 stars

Very bad customer service

Invoice ref 2015113562. I bought a system from them and then wanted to order some extra hooks. The value was below their minimum spend to order on line so they emailed me an invoice which paid. I’ve never received the item and their customer service is terrible. They don’t reply to emails. Maybe you’ll reply here ??

15 December 2025
Unprompted review
pamo. design logo

Reply from pamo. design

Hi,

We’re very sorry to hear about the difficulties you’ve experienced. Unfortunately, we cannot find any data under the invoice number you provided.

Please contact us directly by e-mail at support@pamo-design.de
, so we can quickly review your order and find a solution.

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
The Pamo-Design Team

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