Pal Joey Reviews 650

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their stylish design, perfect fit, and unique appeal. Many people commend the staff for their knowledge, helpfulness, and attentive service, making the shopping experience pleasant and stress-free. The delivery service is frequently noted for its speed and efficiency, with many consumers receiving their orders promptly. However, some customers were not happy with issues related to sizing, mentioning that suits were occasionally too small or that trousers were unfinished. A few people also felt that the quality of the material or stitching was not up to par, and some experienced discrepancies between the product received and its online representation. Additionally, a small number of reviewers reported issues with communication regarding exchanges and returns, and in rare cases, parcels were not received or the wrong items were delivered.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and fit. Many customers praise the unique designs,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and friendliness.... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and attentiveness of the... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as well-made,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Based on these reviews

Rated 5 out of 5 stars

Today was our second visit to Pal Joey and we are SO happy with the result! Dan was AMAZING so so knowledgeable, patient & organised helping us get sorted. Suits are insane, look gorgeous and fit grea... See more

Rated 5 out of 5 stars

First time using Pal Joey, staff approached within first 10 minutes to help with fitting. Gary was excellent, picked out correct sizes straight away, gave us a selection of ties and ensured we were ha... See more

Rated 5 out of 5 stars

Ordered my suit then realised the tie set didn’t come with it so had too put a separate order in which came with another deliver charge which I took on board as my own fault, I expected nothing back.... See more

Rated 5 out of 5 stars

Amazing service today from Kai! Went into the Pal Joey showroom with ideas of what I wanted and came away with something totally different! He was very patient and helpful and answers any questions... See more


Company details

  1. Tuxedo Shop
  2. Formal Wear Store

Written by the company

Our philosophy is simple, everyman should have an opportunity to dress like a gentleman. This is why we offer high quality suits at an affordable price. Our unique limited edition styles are designed and manufactured by us so you wont find them anywhere else in the world! Pal Joey Clothing established since 1988.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

650 reviews

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Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous service from this company of…

Fabulous service from this company of several occasions. Repeat customer for son and just about to buy for husband. I call the shop if I have a question and they are so nice and helpful. Special mention to Tom for his help recently.
Great quality suit, super fast delivery and if any problems never an issue to get returned and different sizes.

9 April 2026
Rated 5 out of 5 stars

The staff was amazing especially Dale…

The staff was amazing especially Dale and Gary.
From first visiting the store Dale’s experience and helpfulness was outstanding. We booked in for 5 suit fittings for the wedding and on the day Gary again was outstanding on fitting all the guys in their suits. We also had Julia the tailoress on hand to pin any adjustments.
Got to say great service would recommend to anyone who is looking for something personal and special for there wedding day
More than 5* service.
Kevin and Julie

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I got a quality

I got a quality, relatively unique, suit. Delivered within 2 days. I had an idea of what i wanted. It's for a wedding in March 2027. As soon as I saw the design, I just had to have it. The price, to say of the uniqueness, is more than value for money in my eyes. Fits great. I took the site advice and went a size up. I will definately recommend people to go to the site and will no doubt buy from here again.

10 April 2026
Rated 5 out of 5 stars

Bought a suit from Pal Joey and…

Bought a suit from Pal Joey and honestly couldn’t be happier. The fit is spot on, quality feels great, and you can tell it’s been properly made rather than just off the rack average.

I’ve worn it while working in my business and I’ve had at least a dozen comments on how good it looks, which says it all really. It’s one of those suits that just gives you that bit of extra confidence when you put it on.

Service was smooth, no hassle, and everything arrived exactly as expected. Proper solid experience from start to finish. Would definitely recommend and I’ll be ordering more soon.

26 January 2026
Rated 5 out of 5 stars

A warm welcome from Gary

A warm welcome from Gary. Fantastic customer service ..fantastic selection of suits and to make it even better we went with the first suit he gave my son to try on. Thank you Gary we will return

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, would highly recommend, everyone so helpful and friendly. Great quality for money. Big shout out to Gary for his help and advice Thanks all.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolute Gem of a place

From the get go the lads at pal joey were welcoming. The place it's self is a gentlemans dream.
Being a non formal man I was well out of my comfort zone but Gary was amazing. Nothing was too much for him.
In and out in less than half an hour and felt a million dollars.
Thanks again for everything

8 April 2026
Unprompted review

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