Paint by CanvasReviews 

269
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the canvases, paints, and brushes, which contribute to a satisfying painting experience. Many find the ordering process simple and straightforward, appreciating the ease of turning photos into personalized art. The resulting paintings are often described as beautiful and true to the original images, providing a rewarding and relaxing activity. However, some customers also noted significant issues with delivery, with orders taking much longer than estimated, especially around holidays. There were instances of packages being lost or delayed without proper communication, leading to disappointment, particularly when items were intended as gifts. A few people also experienced problems with the quality of some canvases, specifically mentioning light printing that made it difficult to see the numbers.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality of the... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent product... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting that delivery is always... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction with the... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and relaxing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing m... See more

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. Super fast response times to any enquiries. Friendly and helpful interaction. Great quality product. Received on time every time. Simple ordering process. Have bou... See more

Rated 5 out of 5 stars

Very simple to create an order. Love the choice of how many colours to include. Packaged really well and securely. Good paints and brushes, enough always supplied. Quality canvas, clearly printed up.... See more

Rated 3 out of 5 stars

I REALLY wanted to give Paint By Canvas a 5-Star Review, because I love the concept of taking a photo, and then getting a high-quality, paint-by-numbers canvas. But their shipping leaves a lot to be... See more

Company replied


Company details

  1. Paint Store

Written by the company

Explore customer satisfaction at Paint by Canvas on Trustpilot! Our custom paint-by-number sets have garnered positive reviews for turning memories into unique artworks. Join a community that values our meticulously detailed canvases and premium materials. Discover firsthand experiences on Trustpilot and see why Paint by Canvas is a trusted choice for personalized creativity!


Contact info

4.0

Great

TrustScore 4 out of 5

269 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(269)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Masterpiece Made Easy had such a great experience with Paint…

had such a great experience with Paint by Canvas! The kit arrived beautifully packaged with everything I needed — from the pre-printed canvas to the brushes and paints, all clearly labeled and ready to go. The canvas itself was high quality, and the numbers were clear enough to follow without being distracting once the painting was finished.

What I really loved was how relaxing and satisfying the process was. It gave me a creative outlet without the pressure of having to “be an artist” — I could just follow along and watch the picture slowly come to life. The paint colors were vibrant, dried nicely, and there was plenty of each shade (no scraping the bottom of the pot to finish a section).

By the end, I had a piece I was genuinely proud to hang up in my home. It’s the kind of activity that’s mindful, rewarding, and perfect for unwinding after a long day.

Highly recommend Paint by Canvas for anyone looking for a creative hobby or a thoughtful gift — it’s art therapy in a box!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Love this concept

Love this concept! My paintings look like they’re done by a pro! Love the colors and it’s so user-friendly.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great and fast customer service. High quality canvas, shipped fast. Made for a great picture once fully painted. Comes with lots of extra paint.

20 August 2024
Unprompted review
Rated 4 out of 5 stars

The order arrived quicker than expected…

The order arrived quicker than expected (within 10 days, but I was told it could take at least 2 weeks).
The kit included everything you needed, brushes, paints, and the guide and canvas. I was pleasantly surprised by the finished painting as a few of the sections to paint were far too small for me to accurately paint. Other than the paints drying out fairly quickly, which I don't know is avoidable, it was a good product and would make a great gift.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Made me feel like an actual artist

My paint by numbers kit was absolutely perfect. The order process was so easy and the kit was amazing. I loved every second of completing my painting and I was genuinely shocked at how incredible the finished painting was. Made me feel like an actual artist.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

I saw paint by canvas in Instagram and…

I saw paint by canvas in Instagram and I sent my dog photo to have a paint by numbers canvas. I am surprised that it arrived in Canada in a timely manner despite coming from overseas( I believe its about 2 weeks). The owner is very approachable and friendly, I love the idea of doing a paint by canvas using precious photos! Very personalized!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend !!

I love paint by canvas! Such a neat activity for a reasonable price. I love watching my painting come to life and match the picture I sent in perfectly. I'm a repeat customer!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

All good

Delivery on time. Everything is super. The quality is excellent, both canvas and paints, everything is clear and perfectly conveyed the real picture

13 August 2025
Unprompted review
Rated 5 out of 5 stars

So pleased with this beautiful project

Absolutely loved creating this beautiful picture! As soon as I saw this photo my daughter-in-law took of my son with his son and nephews I just knew I had to paint it! Cannot recommend this company highly enough - quality products and great customer service!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

I had found a picture that I really…

I had found a picture that I really liked and sent it in to see if they could create a paint by numbers canvas for me. It was big and had 48 colors so it took awhile to complete but the results were fantastic.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, products are of exceptional high quality. If it is your first time - treat yourself and buy a large size as this will make it easier for you and I definitely recommend going for the top number of colour option it is well worth the extra. Now ordered my third :-)

13 March 2025
Unprompted review
Rated 1 out of 5 stars

It's a great idea, poorly executed!

It's a great idea, and the level of detail on the canvas is great. But the labels on paints do not match canvas markings with no way to go forward. Very disappointing! They also left of the extra brushes I ordered. 🥴

4 March 2025
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hi,

Thank you for your feedback. Could you please send us an email about the issue, and we’ll sort it out right away? niila@paintbycanvas.com

Thank you, and sorry for the inconvenience.

Rated 1 out of 5 stars

Delivery !!!

Delivery !!!! I made order 31 of January. Right now almost March and I still don’t have my order. Tracker - doesn’t work , nobody responds on my mail . I spent more than 100 dollars for gift and no one responded to me.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Quality product provides a therapeutic experience.

Had a lovely time reproducing my daughter's dog in acrylics for a surprise Christmas present. Everyone comments on how lovely the painting is, it's captured him perfectly. However, that's more to do with the quality of your product than my painting skills. The canvas was so meticulously prepared, and all the accurate colours provided, so it was foolproof, not to mention relaxing and therapeutic. Looking forward to my next project. 😊

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I just ordered/received my second…

I just ordered/received my second custom paint by number. The paint is high quality. The paint brushes that come with the painting work, but are flimsy. With my second painting I ordered the nicer brushes and the quality different is very noticeable. The purchased ones are much nicer and help the paint flow better in tight places. I would highly recommend giving this a try if you like crafts!

1 February 2025
Unprompted review
Rated 4 out of 5 stars

Realistic painting from photo

The level of detail and realism was exceptional! Quality of canvas and paints was very good, only downside is that I ran out of the black color and some paints were very close to being used up. All in all a fun project with good results

12 February 2025
Unprompted review

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