Paint by CanvasReviews 

269
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product quality, highlighting the excellent canvases, paints, and brushes provided, which contribute to a rewarding artistic experience. The ordering process is described as simple and straightforward, making it easy for users to create custom pieces from their photos. Reviewers appreciate the detailed and high-quality results, often noting that the finished paintings closely resemble the original images and are suitable for display. However, a significant number of people expressed dissatisfaction with the delivery service, citing long delays, unfulfilled promises regarding delivery times, especially around holidays, and a lack of clear tracking updates. Some also reported issues with the clarity of printed numbers on canvases or receiving products that were too lightly printed, making them difficult to paint.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the clarity and detail of custom... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent product quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting timely and smooth... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues, especially... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and enjoyable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing m... See more

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. Super fast response times to any enquiries. Friendly and helpful interaction. Great quality product. Received on time every time. Simple ordering process. Have bou... See more

Rated 5 out of 5 stars

Very simple to create an order. Love the choice of how many colours to include. Packaged really well and securely. Good paints and brushes, enough always supplied. Quality canvas, clearly printed up.... See more

Rated 5 out of 5 stars

Niila is an exemplary entrepreneur. The delivery was a little late due to a huge backlog of orders and he emailed to apologise about the delay. There was no need to apologise but the fact he c... See more


Company details

  1. Paint Store

Written by the company

Explore customer satisfaction at Paint by Canvas on Trustpilot! Our custom paint-by-number sets have garnered positive reviews for turning memories into unique artworks. Join a community that values our meticulously detailed canvases and premium materials. Discover firsthand experiences on Trustpilot and see why Paint by Canvas is a trusted choice for personalized creativity!


Contact info

4.0

Great

TrustScore 4 out of 5

269 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(269)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

clarity was better than expected

The custom portrait I ordered had really good clarity. I was worried the image might get blurred or something but it didn’t. Everything translated well onto the canvas. Took effort but the end result feels worth keeping.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

actually felt proud of this

I ordered this thinking it’ll just be something to pass time. but it actually turned into something I’m proud of. Showed it to a couple friends and they didn’t believe I painted it myself at first. That was kinda funny.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Paint colors and quality are great

Paint colors and quality are, for the most part, top notch. Numbers on the sections are easily visible and finished paintings are strikingly like the original. Don't skimp on the the number of colors - it does make a difference!

2 June 2026
Unprompted review

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