Paint by CanvasReviews 

269
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product quality, highlighting the excellent canvases, paints, and brushes provided, which contribute to a rewarding artistic experience. The ordering process is described as simple and straightforward, making it easy for users to create custom pieces from their photos. Reviewers appreciate the detailed and high-quality results, often noting that the finished paintings closely resemble the original images and are suitable for display. However, a significant number of people expressed dissatisfaction with the delivery service, citing long delays, unfulfilled promises regarding delivery times, especially around holidays, and a lack of clear tracking updates. Some also reported issues with the clarity of printed numbers on canvases or receiving products that were too lightly printed, making them difficult to paint.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the clarity and detail of custom... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent product quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting timely and smooth... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues, especially... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and enjoyable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing m... See more

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. Super fast response times to any enquiries. Friendly and helpful interaction. Great quality product. Received on time every time. Simple ordering process. Have bou... See more

Rated 5 out of 5 stars

Very simple to create an order. Love the choice of how many colours to include. Packaged really well and securely. Good paints and brushes, enough always supplied. Quality canvas, clearly printed up.... See more

Rated 5 out of 5 stars

Niila is an exemplary entrepreneur. The delivery was a little late due to a huge backlog of orders and he emailed to apologise about the delay. There was no need to apologise but the fact he c... See more


Company details

  1. Paint Store

Written by the company

Explore customer satisfaction at Paint by Canvas on Trustpilot! Our custom paint-by-number sets have garnered positive reviews for turning memories into unique artworks. Join a community that values our meticulously detailed canvases and premium materials. Discover firsthand experiences on Trustpilot and see why Paint by Canvas is a trusted choice for personalized creativity!


Contact info

4.0

Great

TrustScore 4 out of 5

269 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(269)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

got hooked after starting

Not gonna lie I thought this would be boring. but after starting it, I kinda got hooked. There’s something about filling those tiny sections that keeps you going. Finished it over a few nights without forcing it.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Very simple to create an order

Very simple to create an order. Love the choice of how many colours to include. Packaged really well and securely. Good paints and brushes, enough always supplied. Quality canvas, clearly printed up. The guide paper isn’t always that easy to read to compare with the canvas. Brilliant product. Great way to turn photos into art, no matter how good an artist you are!!

28 January 2026
Unprompted review
Rated 4 out of 5 stars

Painting is very calming for me

Painting is very calming for me and gives me something to look forward to each day. Sometimes the orders take a long time coming from China. However, I got one off Amazon once and had it in two days.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

bad experience with this company!

my first painting went great. 2nd painting was printed in a light pink. I was sent another but it was the same as the second painting very light pink couldn't see where to paint. Paint by canvas could have sent me one printed darker like my first painting I ordered. bad bad experience with paint by canvas. but when you have to put on magnifier to see the area to paint makes it a hard way to paint. my first painting was a higher quality than the other two that were sent to me.

26 May 2026
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hi, thank you for your feedback. We’re sorry to hear about your experience.

We aim to make the outlines strong enough to be clearly visible while painting, but light enough that the paint will cover them properly and they won’t show through the finished painting.

Rated 1 out of 5 stars

I’m asked to right a review on an order…

I’m asked to right a review on an order I haven’t received

27 May 2026
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hi, thank you for your feedback. We’re sorry if you have not received your order.

I checked under your name and found that your most recent order was placed nearly two years ago. If you have placed a newer order that has not arrived, I would recommend contacting us by email.

Thank you.

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time. Amazing how real the canvas looked.word to first timers don't go for the highest level of paint pots. When you start the picture comes to life. Can't recommend enough.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

This kit was amazing!

This kit was amazing!! I was so impressed by how much it looked like the picture I sent, how high quality the materials were (brushes, paints, and canvas), and it was so fun! I also appreciated all the materials to help you do the paint by numbers like a big piece of paper with the numbers on it to go with the canvas, it made it really easy to follow and complete.
We’ll have this painting of our cats forever in our home and we absolutely love it. I highly recommend this!!

15 May 2026
Unprompted review
Rated 3 out of 5 stars

i like these sets they help me with my…

i like these sets they help me with my ADHD and keep me focused. sometimes the paint pots dry out. i wish the brushes that come with the kits were better. i also always have to order a frame and it doubles the price which i really dont understand since i used to work with picture frames years ago and they are not that expensive.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

The kits are very well made

The kits are very well made, with lots of great designs to choose from. There are plenty of size options available, which makes it easy to find something that fits different budgets. They’re on the pricier side, but the quality definitely shows.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I’m thrilled I found this company

I’m thrilled I found this company! Great quality, service, sustainability policies and fast shipping. The kit includes everything needed, I didn’t have to use any of my own brushes, I received more than enough paint, the instructions were clear and the painting turned out better than expected. Would highly recommend! Thank you for helping me bring my cat portrait to life!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

This has been a very calming…

This has been a very calming experience, a moment to slow down and spend some quality time with myself, which feels really important every now and then. I love watching the image slowly come together as I make progress. On top of that, the delivery was super fast, which was a great bonus.

10 February 2026
Unprompted review

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