My review would be focused on fairness, timeliness and cost savings. I can say that Pace Travels Ltd, has significantly saved a lot of money for me and my wife. We have only dealt with one staff memb... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex will ensure that your journey happens whatever it takes. He's very committed to his job and does it in a professional manner. The only reason this is not 5 stars is that he could not get me the... See more
Company replied
Great experience with Pace Travels. Alex was helpful, and made booking my flight to Africa easy. Highly recommended.
Company replied
Trustful and very understanding, I have booked tickets twice with Pace Travel. I paid installments and this helped me alot
Company replied
Company details
Written by the company
⭐ About Pace Travels Welcome to Pace Travels — your trusted partner for affordable, reliable, and stress-free travel experiences. We specialize in providing cheap flight deals, flexible payment options, and personalized travel assistance for clients across the UK and worldwide. Whether you’re flying for business, family visits, or holidays, our team is dedicated to giving you the best service at the best price. What We Offer: ✈️ Competitive fares on all major airlines 💳 Book Now, Pay Later payment plans 🔁 Assistance with flight changes, cancellations, and refunds 📞 Friendly customer support available on WhatsApp, phone, and email At Pace Travels, transparency, trust, and customer satisfaction are at the heart of everything we do. Our goal is to make your journey easy from the moment you contact us until you arrive at your destination. Pace Travels – Trusted Service. Affordable Prices. Peace of Mind.
Contact info
42 Meredith Crescent,, LL18 2HW, Rhyl, United Kingdom
- 020 4615 1211
- info@pacetravels.co.uk
- pacetravels.co.uk
4.5
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alex went above for me helped with…
Alex went above for me helped with everything to book my flight i recommend this company to anyone
24 March 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
I booked my tickets with Pace Travels…
I booked my tickets with Pace Travels for me and my son and at first our tickets where resheduled but the process the commucation was there. I was given enough time to do the payments which made me happy. Soon after l recevied our tickets straightaway.
20 March 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
I was scammed
I was scammed. I transfered money and that's how my ticket got invalid
I lost over 215 quid
Pace travel is a scam don't fall prey
****No money has been refunded to my account, I lost my travel dates I have to stay back ! Do not lie to customers !
5 March 2026
Unprompted review
Reply from Pacetravels
Hi, we’re really sorry to hear about your experience. However, we would like to clarify that your case has already been resolved. The full amount of £215 has been successfully refunded to your account.
We always aim to provide transparent and reliable service to all our customers. If you have any further concerns or need assistance, please feel free to contact us directly, and we’ll be happy to help.
Thank you.
Mr Alex (Customer service agent)
Mr Alex, was very helpful in resolving all the knothy issues.
I am well pleased at the way he calmed me down whenever I am about getting angry, and at the end I was really pleased with the outcome.
I will surely use Pacetravels again and recommend it to family and friends.11
11 March 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
Great service thanks so much😇😇😇
12 March 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
I have got a ticket from pacetravels
I have got a ticket from pacetravels. This company is reliable and trustworthy. I can recommend this company to any of my friends or family members.
10 March 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
I have to say Justin was amazing when I…
I have to say Justin was amazing when I called the first time using pacetravels he has helped me throughout and I was very pleased and impressed. Everything went smoothly and I will definitely recommend family and friends. Thanks again Justin!!
5 March 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
Alex was fantastic
Alex was fantastic. Made everything easy and seamless. Atoned for an oversight and compensated for it with benefits.
4 March 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
I got excellent service from Alex and I…
I got excellent service from Alex and I was satisfied.
10 February 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
Thank you Alex I got my ticket
Thank you Alex I got my ticket
Firs time thank you so much
Alex
16 February 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
After I lost nearly £3000 to ticket…
After I lost nearly £3000 to ticket fraud last Christmas, I was sceptical to purchase ticket online again, but after a proper and in-depth assurance from one of the travel agent Alex, I decided I will buy the ticket, even my son was scared that I would be scammed again, but here I am today leaving a handsomely beautiful review for Alex of Pace Travels. After the E-tickets were issued, both me andy son cried because I am going to do my father's memorial who passed on 23 years ago. So thank you so very much and Alex you have been the best travel agent I have come across
I think PACE TRAVELS has now become my home of buying tickets for any travels I pursue from now on.
Thank you again and if anyone is planning any travels this Easter, Think Pace travels and you are on your way to wherever you are going to.
We done.
15 February 2026
Unprompted review
Reply from Pacetravels
Dear Florence,
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels..✈️
Good experience with Alex. We got our tickets. Thanks
Good experience with Alex
5 February 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
I have a very safe flight with my…
I have a very safe flight with my family and it was so good with Turkish airline. I spent six weeks with my holiday and I really enjoy it. Thank you so much. I really appreciate you guys.
25 January 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
Ales was very nice
Ales was very nice, like to always come back to him
20 January 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
My experience with Pace Travel was…
My experience with Pace Travel was super excellent. They communicate very well with their customers and I will always buy ticket from them.
10 January 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
Professional and painstaking
Professional and painstaking, Alex was cautious in his approach delivering timely. I will recommend him to anyone anyday.
9 January 2026
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
He is very respectful man Mark I will…
He is very respectful man Mark I will use his agency again Pace Travels
22 December 2025
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
I booked a ticket through Pace travels and the experience was great. I give special thank to trav who booked the tickets for me and it was handled everything with professionism. His communication Pa
I booked a ticket through pace travels and the experience was great l thank Mr Ken for his experiences had with him. Everything he did to me was handled it with professionism. It was wonderful and the price were good and transparent. He really surprised me the he handled everything with me. I'm very satisfied with Pace Travels and l will happily book tickets again.
19 November 2025
Unprompted review
Reply from Pacetravels
Thank you for your kind review. We truly appreciate your feedback, and your satisfaction means a lot to our team. We look forward to assisting you with your future travels.✈️
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