Ozerty Reviews 482

I made a mistake when ordering a fitness watch. I received 3 when I only wanted one. I have tried four times to get advice about the returns procedure, as advised on the correct email address and... See more

I’ve made the same mistake as everyone ONCE! There were hidden charges as everyone else has experienced so I was charged a ridiculous amount unknowingly. Unfortunately unlike others I didn’t cancel my... See more

Purchased an item inNov, 2024: was pleased but was charged an extra fee which I paid on my credit card,,have not purchased anything since , but got charged again this month ,July 2025, for these extra... See more

It took a bit longer to get but the people who work their where great on helping get my order to me I gave negative feedback for something that they didn't have control over but wanted to give credit... See more

Ordered a nail laser for fungus treatment Paid for the item plus postage as normal then another payment was taken for a different amount a few days later When I questioned it the customer servi... See more

Under a veil of customer service lies a complete disregard for the customer. I ordered goods for £19 with free delivery, only to find that two hikes later, I was being charged £44 Something about an... See more

How are companies like Ozerty uk allowed to trade like this? Terrible customer service. Product that is beyond poor quality. Return system that makes it uneconomical to send back. TOTAL SCAM,AV... See more

I'm usually careful online but got badly bitten. I purchased an item from Ozerty last year, the extra costs were a surprise but I just shrugged and got on with it. Turns out, since then, without... See more

SCAM SCAM BEWARE OF A SCAMMER THAT CHARGES YOUR CARD AFTER PAYING ORIGINAL AGREED COST. THEN THE WANT YOUR BANK STATEMENT TO CREDIT. HAD TO CANCEL MY CREDIT CARD. FRUSTRATING. STAY AWAY FR... See more

when i placed the order it stated delivery as free of charge, the email confirmation stated over £13.00, they claimed this was an eco policy. i cancelled within 13 hours and they would not accept the... See more

Although their response time to your enquiries- mine was about an unknown charge, is quick- no satisfaction is achieved. After several exchanges of emails- they insisted a copy of the 'unknown char... See more

Ordered a product promoted as Glasguard mold remover. Picture on Ozerty showed the name Vilosi. Ordered anyway. Immediatly bombarded with emails suggestin I buy more, with discount codes that did not... See more

Pity you can’t award no stars. This company advertised the product I bought at one price plus free shipping. The charge on my credit card was roughly double the price I had authorised - the price I t... See more

DO Not use this fraudulent company! I ordered a senior citizens smart watch. It was advertised as free shipping. However because it was less than £20 they added £I3.50 surcharge but didn’t point thi... See more

It doesn’t even deserve a one star,this company charged me £19 echo charge because the item I bought was small,then nearly 6 months later the charge me £29.99 membership ,they have slightly changed th... See more

not even half star scammer / cheater took the money twice for the order which i havnt clicked to complete the order put the card detail but realized this web site is scammer false information given... See more

If there was an option to give no star rating, I would have chosen no star. Their checkout process is deceiving when you get to the postage options. I chose standard delivery, which was supposed to be... See more

I ordered this on 9 September 2025 and it arrived with TINY set up instructions which is funny because it’s described as being a watch for the elderly! The company emailed me instructions but beca... See more

My mother ordered a pair of shoes from ozerty.com. At time of purchase, she paid for the shoes and then a few pounds for delivery. A few days later, another £13.95 was taken from her account. We tried... See more

I found the Ozerty store recently while looking for suppliers of CA glue that was specifically made for gluing rubber. They seemed to be selling the type of product that I was looking for, however aft... See more

I'm having the same problem as many others have reported. I tried to order two fitness trackers, and was offered two additional ones for a very low cost. When I tried to decline it it automatically ad... See more

They are completely fraudulent and dishonest. I did not complete a purchase for rolls of grass seed when I saw it was going to take a month, but they sent it anyway. I tried dozens of times to cance... See more

you can get your product you order. unexplained extra charges that are extremely high. can't get an answer as to why you order cant be tracked beyond a certain date. i should have done more researc... See more

Ordered a fitness tracker for $12. Shopping cart had total for that amount with FREE shipping. After paying with CC they EMAIL receipt with additional $20 eco fee. Tried to cancel right away but phon... See more

They charged a "service fee" unbeknownst to me on my credit card after sending me a paid invoice with the original charges. They revealed that fraudulent charge by sending an email which came at the s... See more

Ozerty service is Terrible Actually I would rate my experience as a minus one due to the additional charge of $16.95 which was on October 21, 2025 and added to my credit card account two days after... See more

DO NOT USE UNDER ANY CIRCUMSTANCES THIS COMPANY IS ACTING FRAUDULENTLY I Paid, 12 Euro at checkout, yet they took 28 Euro. I contacted them 2 hours after the check out, they said that the charges... See more

Ordered 2 pair toddler pyjamas with coloured pencils for my grand child, and never received the merchandise. It is now over a month and no parcel and no money back. Shame on ozerty. yes a scam compan... See more

I ordered a cheap fitness watch - big mistake. It took well over a month to arrive and it was a worthless piece of junk - Byzantine way to power up and the first time used over estimated number of st... See more

Looked into a watch at my fathers request, it was cheap and had the features he wanted. Once we seen a service fee on top of the purchase price and shipping cost we cancelled the transaction without... See more

This company is a scam, emailing me how they list their eco charge details behind a seperate window. They fail to see how they need to list it in the order total. Not only that, they hid the fact they... See more

Do not order from them. I repeatedly tried to cancel an order after I saw the reviews and checked the BBB. My requests were ignored and they charged my credit card. I contacted my credit card company,... See more

would like to know why I have had an additional transaction made on my bank account when I have only made one purchase? Order OZ69459UK confirmed for £11.76 and I see another transaction made of £1... See more

I ordered and paid for 3 identical items, and only received 1. I tried calling the 800 number they have provided for their customer service, but ended up with a customer service center(?) abroad th... See more

They took £29.99 out of my account last night. I emailed and was told I had a subscription which wasn't true. Three months ago I went into their online shop and put something in my shopping cart but I... See more

The ozerty 27easysmartwatchblue. It is rubbish. the customer service are also terrible. Despite knowing that the item does not work they insist on sending instructions. Am finally sending back.... See more

Do not order anything from this company, they are a TOTAL SCAM. It has been 60 days since I ordered from them, and have received nothing. They claim that the order has been "delayed," and say that I... See more

they will take money from you credit card that they have on file from a pervious purchase. They will charge you extra for Eco packing which was not advised and also 4 months later take another $59.9... See more

Dreadful customer service. I ordered a small tube of glue. I was charged a huge fee for what they called ‘services’ which turned out to be what amounted to a fine for not ordering £20 worth of thei... See more

I placed an order and upon review, realized that the Country/State was shown as Cadiz....which is in Spain. I live in the USA! I tried to call....with no success. No way to leave a message. I sent an... See more

I looked at this site, unfortunately. For a watch for my mother. It was only £9, and about £3 for delivery. It asked for my bank card, which i put in. I was then taken to another screen, whic... See more

First of all Ozerty sold fraudulent pet flea collars. Advertised as Seresto but they were fake Chinese rip-off copies made to look just like the genuine Seresto product and they did not work at all.... See more

****Do not touch them. Avoid avoid avoid.**** Absolute scam - mum age ninety one bought nail repair product £7.41 they scammed a further £28.51 additionally for ‘services’ not itemized. It’s now tw... See more

Extra charge added made my order expensive. Delivery slow. Wish I had checked Trustpilot first. Do not buy from this company. Wish I had checked trustpilot first

THIS COMPANY WILL RIP YOU OFF! I bought an item from Ozerty Uk only to find out that, of course, they are actually in China. They added an eco charge of nearly £16 to my order without my knowledge.... See more

Don't order from them. After I ordered I received an email receipt showing an extra £13 service charge. This was not shown at checkout time. I have reported them to my credit card company

Product didn't work, arrived late and they added more than double in charges. Ozerty then took a subscription From my account with no authorisation. They say that I left a box ticked.

Bought beach shoes off Amazon £9.99 & 4.99 postage, they added charges of £20. I cancelled immediately. Amazon confirmed would get a refund that was 25/6/25. Not received even though Ozerty said I... See more

I tired to purchase 5 blue blocker sunglasses ,. The cost of my receipt didn't reflect the cost on my credit card. They never responded back to me thru emails about that cost . Product not delivered... See more