Horrible arduous returns process. Very convoluted and many steps (I have never experienced a return so difficult). I can only assume they are trying to put you off returning anything ever. Very hard... See more
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See what reviewers are saying
I recently placed an order with a mistake in it - when I reached out to rectify the issue Oz Backcountry immediately fixed it for me with a full refund of the mistake. Their customer service was top-n... See more
I can’t express enough the exceptional service these guys provide. I have two postal addresses and when placing my order had the wrong shipping address selected. I contacted Stu from ozbackcountry and... See more
I purchased a Cardo outback pack talk from Oz outback on 15 January with a delivery date by 23 January with the item saying that the product was in stock. I’ve been trying to contact them on telephone... See more
Company details
Written by the company
Epic Adventure Gear. Climb, Hike, Bike, Camp, Swim, Snow, Nutrition, Hydration
Contact info
Level 1, 120 Siganto Drive, 4212, Helensvale, Australia
- +61 7 5620 4672
- team@ozbackcountry.com.au
- ozbackcountry.com.au
3.4
Average
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I had a fantastic customer service experience with Fran. I required four of the same item. I placed my order, however the website didn’t reflect the actual stock level. Fran made sure I received the items I required without extra cost or any delay to the delivery timeline. I’ll happily be a repeat customer.
25 March 2024
Unprompted review
Happy customer
Quick, friendly and super helpful. Have dealt with the OzBackCountry team a couple times and have been very satisfied with their assistance. Thanks Fran, you’re a legend!
26 March 2024
Unprompted review
Terrible service
Terrible service, waiting for order for weeks only to be notified they are still waiting for half of the ordered items to come back in supply. When order finally partly send items changed to “comparable”.
1 March 2024
Unprompted review
I had a part break on my tent email the…
I had a part break on my tent email the team and got it sorted out quick smart. Thanks fran for your help
7 March 2024
Unprompted review
Very good family business!
Very good family business!
Great selection of products as well as the price.
1 March 2024
Unprompted review
Absolutely fantastic service
Absolutely fantastic service, and easy communication over email when I needed to cancel an order / delivery time delay due to a supplier issue (not an Oz backcountry issue). They were super helpful with same day email responses and went over and above to rectify everything as requested. Repeat customer, many thanks again!!
16 January 2024
Unprompted review
SCAMMERS!
SCAMMERS!
Never received and constant stream of drivel about courier not shipping. Reclaimed funds via credit card company
DO NOT USE
10 November 2023
Unprompted review
terrible customer service
Legit company, but terrible service and stock management. Took months, stuffed me around, failed to send product i ordered.
1 September 2023
Unprompted review
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