ozbackcountry.com.au Reviews 

So I was on the fence about whether to buy or not so I shot them off an email asking for a bit more information not expecting to hear back anytime soon. To my surprise I had a response from Fran with in the hour addressing my queries and making a recommendation.
As a result I decided to go with the recommendation but when I went to make then purchase I found that the mixed pack was sold out. So I messaged Fran about this and once again had a quick response, but what really blew me away was that Fran had put together a sample pack for me and had included the invoice with a link to complete the purchase online with out any fuss.
Fran really took customer service to the next level, I was and am super impressed. Thank you Fran

I bought an inflatable pillow but I left it a bit late to get it by Easter, or so I thought. I wrote to Ozbc and Fran must have expedited the order, because it arrived only a few days after I wrote to them. Outstanding service and great prices. Thanks Fran.

I found the perfect wetsuit for swimming (comfy, warm and stretchy) at Oz Backcountry. But unfortunately I bought the wrong size.

I contacted them to see what my options were (exchange or refund). Fran was fantastic - patient and helpful. She kept me in the loop throughout the process.

I ended up opting to exchange for a slightly different product (full length wetsuit) in a larger size.

Very happy with experience and highly recommend purchasing from Oz Backcountry.

My experience with Ozbackcountry has been very positive. I have received quick/clear communication and the item delivery was spot on. Last year I needed to return an item due to a change of plans and this was no problem. Looking through their product range, it becomes clear that they have set quality gear and competitive pricing as priorities (which is what we all want!). Moving forward, Ozbackcountry will be my first port of call when I'm in the market for a new bit of outdoor gear.

Have been great to deal with, more specifically, Fran has gone above and beyond. I appreciated Fran's attentiveness throughout my dealings, with purchasing, returns and exchanges. Very easy to work with and a real credit to the team at OBC.

OBC will be the first stop I return to for my gear based on the excellent service Fran has provided, along with their quick postage, competitive pricing and price matching. See you all again soon.

I ordered a product 20/12 didnt get a confirmation email had to contact them only the be told that the order was cancelled no explanation why, still waiting for the refund

Very good communication. I ordered something and needed a special delivery and they were great at helping me out, and only took a week for delivery to NZ.

I’m incredibly impressed with the support I received! Fran was fantastic, ensuring every step of my tent replacement warranty was handled smoothly and efficiently. I highly recommend this company—truly the best!

I’m not big on writing reviews but I was impressed so here we are. Such great customer service! I emailed after the order to request express postage as we needed the wet suit before we went away for a triathlon, only $5 fee and it arrived in two days!!!!!!! Plus a great product. Thanks so much guys!

Timely shipping. Good communication. Sturdy, well made, robust product at great price point. Very happy to support a family business. Can highly recommend.

I purchased a pair of Killa 180 goggles from Oz country and the first pair was defective. I sent photos within the hour of using them, describing the situation and the fault. I was asking for an exchange as I believe thing like this happen. Within 2 days I got an email of them shipping a brand new pair immediately. No face to face interaction, however I believe their speedy immediate response deserved a review and acknowledgment. Will definitely continue shop here and if any issues arise would trust that it would be resolved accordingly.

Service from ozbackcountry has been excellent. Fast product delivery, and with a recent warranty claim the process was no-fuss, with a postage-paid return and replacement of the product at no additional expense to me. On that experience alone, I'll be looking to them for future purchases.

Having purchased various things from Ozbackcountry. You can't go passed the customer service.
Fran in customer service even sorted spares for a Marmont tent for me.
Awesome.

Thanks to the team at ozbackcountry for the great service.
I order some nutrition products online and after realising I hadn’t received the full order, they were very prompt to respond and sent me one straight away.
The prices are also significantly cheaper than other sites.
Couldn’t recommend them enough for anything outdoor

Thank you, Ozbackcountry for getting me my last-minute items delivered in time for my Winter adventure to the roof of Australia. Greatly appreciated the speedy delivery and the email updates from Fran and Karen when dealing with back ordered items coming from the States.

I ordered an Orca wetsuit online and had a great experience from start to finish! The price was better than competitors and delivery was really quick! Highly recommend ordering from this team :-)

No problem with the ordering and payment system.

Items received in the timeframe given.

I bought the Nemo Tensor Extreme hiking mattress and I could not find the repair patches that were supposed to be included. I contacted Oz Backcountry and they responded very quickly. With their encouragement to unpack and look again I found them in the stuff sack. They were polite and helpful in our communications and I was so thankful for that and their help.

Thanks Oz Backcountry 👏☺️

My experience with Oz Backcountry has been great! There was a shipping problem with the thermarest that I purchaced, but once I addressed the problem with the company, they immediatly placed another order for free and provided me with tracking information. Many thanks to Fran for this wonderful experience!

Great customer service - Fran was very friendly and polite. Would recommend!

Great company, I received exactly what I ordered with in a week, taking in the Easter break holidays.
I was sent a tracking number so I could follow my purchase.
Highly recommend this company.
Thank you.
Rodney McKnight