Oz Air Online Reviews 

322
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and timely delivery, noting its efficiency and speed. Products are frequently described as high quality, well-made, and exactly as described, performing wonderfully. People appreciate the excellent communication, seamless ordering process, and responsive service, making their overall experience easy and efficient. Many reviewers highlight the competitive and reasonable pricing, often finding significant savings. The company is highly recommended for its consistent quality and commitment to customer satisfaction, with many planning future purchases.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Product

Reviewers highlight positive aspects of product, often noting that items like air conditioners and spare... See more

Service

Clients share positive opinions on service, highlighting excellent prices, reliability, and a wide range of... See more

Price

Customers had positive experiences with price, with many reviewers reporting low and competitive prices that... See more

Order

Consumers find the ordering process to be a positive experience, noting its ease and seamlessness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered online not assembled option. Received on time. It was easy to put together and attach to unit. I can see it's working well as my plants are no longer being blasted with warm air. Looking forwa... See more

Rated 5 out of 5 stars

I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very e... See more

Rated 5 out of 5 stars

Professional and trusted company. Packages were delivered and all parts there. Assembly was a bit tricky for a novice like me, but a handyman installed and it looks perfect. A great Aussie company... See more

Rated 5 out of 5 stars

Received Air Conditioner on time , great service great product . Great price …air conditioner was significantly cheaper than same model product from other sellers I would not hesitate to purchase fr... See more


Company details

  1. Air Conditioning Store
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier

Written by the company

At Oz Air Online we provide the leading air conditioning brands and equipment direct to the public or trades. From split systems to ducted systems. We have the best prices guaranteed. Fast and free delivery Australia wide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

322 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(322)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with our Aircon filter…

Really happy with our Aircon filter material. The white is so much better than the grey because you can see any dirt and deterioration of the material a lot easier. It’s a nice thick quality material as well.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

I submitted an online enquiry through…

I submitted an online enquiry through OZ Air Online for air conditioning supply and installation. OZ Air then allocated my enquiry to one of their partners, Venture Air Conditioning, who provided a quote. I accepted the quote and paid a deposit for the supply and installation of two air conditioning units.

Unfortunately, Venture Air Conditioning failed to deliver or install the units as agreed, and I have been left out of pocket with no resolution. When I contacted OZ Air Online for support—since it was through their platform I was referred to Venture Air—I was told that they take no responsibility, stating the work wasn’t performed under their company and advised me to lodge a complaint against Venture Air instead.

This kind of lack of accountability is extremely disappointing. OZ Air Online should not be referring customers to unreliable third parties and then washing their hands of the issue when things go wrong. I would strongly caution anyone against using this platform.

23 July 2025
Unprompted review
Oz Air Online logo

Reply from Oz Air Online

Hi Ilesh,

Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you’ve faced, and we completely understand how frustrating and disappointing this situation must be.

To clarify, OZ Air Online operates strictly as a referral-only service, connecting customers with independent, licensed professionals.
We carefully vet the businesses we refer when we onboard, in this instance that standard of work/professionalism was not maintained.

Venture Air Conditioning is no longer affiliated with our platform.
Once concerns were raised about their conduct, we promptly ended our relationship with them and have made every reasonable effort to assist impacted customers, including attempts to help resolve this matter on your behalf.

Although the installation work was not conducted under our company, we take your feedback seriously and are truly sorry that your experience did not reflect the standards we strive to uphold.

We strongly recommend contacting NSW Fair Trading (or the equivalent body in your state) to formally lodge a complaint and seek to recoup your costs from Venture Air Conditioning. We understand how important it is to find a resolution, and they are best placed to assist in these matters.

If there’s anything further we can do to support you within the scope of our service, please don’t hesitate to reach out.

All the best, the Oz Air team.

Rated 1 out of 5 stars

Go wholesale air conditioning there…

Go wholesale air conditioning there cheaper

14 August 2025
Unprompted review
Oz Air Online logo

Reply from Oz Air Online

Thankyou for your reply, we appreciate all constructive feedback.
We pride ourselves on high quality service and believe our reviews are a reflection of this. We do recommend all customers do their own due diligence and research prior to ordering. This would include looking at other companies pricing, reviews, shipping rates etc.
We feel that we are priced fairly for the market and have a wonderful customer service team to back up our sales. This same level of care is not necessarily reflected in all stores/websites.
We wish you all the best.

Oz Air Online.

Rated 5 out of 5 stars

Mitsubishi 6KW Split System.

Mitsubishi 6KW Split System.
Great prices. Ordering process was seamless and easy Suoer fast delivery and communications egular and consistent throughout the process. Highly recommend.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

A Great Buying Experience

Top rated Daikin A/C was waaay cheaper than purchasing in a shop. Fast delivery and great follow up. Very happy camper here & thoroughly reccommend!! Cheerz guys.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Aircon filter

Only recently realised that the filter in the reverse cycle vent should be changed . Ordered from oz air great quality and communication and price . We feel
Like our health has already improved . Thank you

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Air Diverter

I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very easy to fix to the unit. Overall, I'm very happy with my experience. The diverter is positioned outside with the full afternoon sun on it. I hope it will be able to handle these conditions. Time will tell.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Oz Air Great

Ease of use with your website the whole process was seamless from ordering the split system to delivery & installation. Very happy to recommend Oz Air Online

11 July 2025
Unprompted review
Rated 4 out of 5 stars

Ozaironline review

I initially called to ask about the nearest pick-up location in Victoria, and while the phone operator wasn't able to help at the time, I submitted an enquiry online and was pleasantly surprised by how quickly I received a follow-up text. From there, communication was excellent—my questions were answered promptly and clearly. The whole process was smooth, and my installer was able to collect the unit from their warehouse without any issues. I’d highly recommend them based on their responsive service and overall efficiency.

7 July 2025
Unprompted review

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