My issue is the 3 to 7 days of delivery i got after 6 working days which was long other wise im ok with your suppliers
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Was an okay-ish experience. After I ordered. I got worried when i didn't hear anything from them after the 2nd week, after I called to hear what the problem was, then I told the lady that lack of comm... See more
I took a big gamble ordering on their site only going on a Google search. I was even more worried when I was unable to get hold of them on any of their phone numbers given on their site. Well I can... See more
The opium tester tests positive every time no matter who is taking the test. Seems like a problem with that tester. Also it would be nice to have a marker for where the urine should stop like with oth... See more
Company details
Written by the company
Oxyaider is a young energetic, private company registered in South Africa that focuses on people’s health, their well-being, sales, after-sales services of quality and affordable Home Medical Equipment, and Respiratory Therapy products in the local market. Oxyaiders mission is to provide the best healthcare solution money can buy and creating a long lasting after sales service, by delivering a wide range of specialty products and services ensuring quality care for all patients and as a reliable partner to the health care community.
Contact info
South Africa
- oxyaider.co.za
3.6
Average
247 reviews
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Hasn’t replied to negative reviews
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My order took forever and I had to…
My order took forever and I had to constantly call to follow up. I had to cancel clients because I had run out of gel. Not a good experience at all
26 February 2024
They sound extremely clueless
They sound extremely clueless. They have very bad telephone lines, only interested in taking their lunch break. They dont know whether they have stock? Glad i dont own this company
12 February 2024
Unprompted review
I have been trying to get ahold o
I have been trying to get ahold of someone from oxyaider for more than a week now, I have tried calling.. emailing and sending messages on WhatsApp.
I can’t seem to get assistance, I have only recieved just one message on WhatsApp but was not assist. Is this company even active?
31 January 2024
Unprompted review
Eunice is a Keeper 🔐
Eunice made the whole experience easy. Communication regarding my parcel was very helpful.
18 January 2024
Fast delivery
11 December 2023
There was no communication and the…
There was no communication and the online portal isn't user friendly. service was overall shocking
6 December 2023
Excellent
Excellent, speedy service.
As a doctor one appreciates when a company understands an urgent need for a quality item.
4 December 2023
Unprompted review
Promises not respected
After contacting them about stock and delivery time, promises were given. Unfortunately nothing was respected. Still waiting for my order...
27 November 2023
No Communication
This company severely lacks communication skills! I have to keep prompting them to get an answer. I placed an order with them and did an immediate EFT through my bank. When I called them the next day they knew nothing about the order although it reflected on their website under my account. I was told they would call me back. No one called. I subsequently made a follow up call and the person who answered told me she is looking at my order and will check if their supplier has stock and will get back to me. As expected, no one got back to me. I made another call 3 days after placing the order and was told I will receive the order the following week. I very much doubt this will happen. Why do I have to keep prompting them? They don't call or email - no communication at all.
Update: I don't know whether it was the 1 star review or my phone calls, but all of a sudden I began getting regular emailed updates with regards to my order. Eventually I did get my order delivered in good condition. So I'm updating my rating from 1 to 3 stars. I hope they keep it up. Will check and review if and when I do order again
20 November 2023
Unprompted review
Poor communication and feedback
Poor communication and feedback. I was not made aware with my order that the product was out of stock. Only found out after about a month after contacting them more than once and they failed to stick to the delivery date. Decided to keep my order as I was promised to receive it within the first week of October. When the time came, my order did not arrive resulting in me follow-up numerous times again and only receiving it about 3-4 weeks later. They do not provide feedback on the progress of your order as promised.
23 October 2023
Service was excellent!!
Service was excellent!!
Unfortunately there was a delay in my delivery do to a supplier not having stock and this was not communicated until I queried.
19 October 2023
Poor service
My delivery took weeks to arrive and kept on being delayed, I received no notification from the company and had to keep contacting them. There were also items advertised on their site which are not in stock.
23 October 2023
OUTSTANDING SERVICE
I have received profession and quick service from Oxyaider. Their communication skills and understanding is outstanding.
27 September 2023
I looked at website
I looked at website, wanted to order abdominal swabs. I could not find number of swabs per unit and emailed them and Zanele answered very confidently on the amount of swabs and I then went ahead and ordered online.
The next day I got an email from Zanele that unfortunatelly the item is out of stock and I must supply them with my bank details. I emailed it back to them very dissapointed that she helped me with number of units but not mentioning that they do not have stock. Since then (6 days later) no response from them. I also called and used the whatsapp number and no reply.
VERY DISSAPOINTED and scared I am not going to get my money back.
3 October 2023
Unprompted review
Problems with second order on numerous…
Problems with second order on numerous occasions. Have to date not received the 2 lubricants I paid for. Only one was delivered.
28 August 2023
Useless company
Waiting for my order since 3 weeks and no communication from them.
Very long waiting time for a little small order. Will never order again and never recommend to anyone
13 August 2023
Unprompted review
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