oxyaider.co.za Reviews 246

They delivered everything I ordered just as it is.

I got continuous feedback on progress of my order until delivery. Goods were delivered as ordered.

I order every month and every month between 8- 10 days i have to ask for my order to please be delivered.
I just sent this message out again today.
Hi I placed my order 11 days ago and its still not been dispatched? This is my monthly supply for breast cancer support. Every single month I have to follow up for my order to be released, in end i end up going to clicks to spend more money getting top ups while waiting?

The company has good customer service. Received my order within reasonable time. However I have been waiting for my reimbursement for the things that were out of stock. I'm still awaiting. Been 2 weeks plus.

I placed an order and received an invoice, but there was no further communication, delivery, or updates for 2 weeks. My email for an update went unanswered, and only after contacting them via WhatsApp was I told they were out of stock. Another week passed with no updates. WhatsApp stopped responding, leaving me in the dark. After requesting a refund via email, they sent another invoice, and 2 days later, the delivery arrived incomplete. When I inquired, I was told the missing items were out of stock. I’m still waiting for my refund. Poor communication and service.

It is a quality air mattress and communication was prompt about delivery expectations.

Fast and efficient

ONLY HALF OF MY ORDER OF 24 BANDAGES WAS DISPATCHED. WEEKS LATER, I AM STILL WAITING FOR THE BALANCE OF MY ORDER TO BE SENT TO ME.

Perfect communication and delivery.
Great price.
Got exactly the right things needed for my dissections (BVSc 2nd year)

No communication, still waiting for refund for goods not delivered. I am not even told how long the refund process will take. Have to call them for every time. They did not even see some email I sent, I had to make follow up calls after sending the email

The product I wanted was out of stock. They phoned to inform me so I can decide to purchase something else or get a refund. I was very pleased with a caller's manor of approach and her detailed explanations of the alternative products available.

I'm happy with their overall delivery

Good assistance despite there being a shortage of 1 of the products ordered and ensuring I get my refund.
The product I had received was an overbath assistive device which is quite sturdy.

There is poor communication. I’ve been waiting for my order for 2 weeks. It still hasn’t arrived. Their lines don’t go through. They are rude on WhatsApp. They are unapologetic and unprofessional. They don’t respond to their emails. Worst medical supplier I’ve ever used.

Adassa a star!!!!
Communication excellent.
When informed about the wrong design she sent for my scissors to be collected at very short time , thank you Adassa keep up the good work, so efficient, humble , and customer comes first to Adassa.
Thank so much appreciated!!!!

I took a big gamble ordering on their site only going on a Google search. I was even more worried when I was unable to get hold of them on any of their phone numbers given on their site.

Well I can honestly say my worries were unfounded. Oxyaider offered excellent service and went out of their way to make sure my mum received her oxygen machine.