Worst Support ever! Ticket open for days no response, waisting people time.
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Great performance! I have bought the Webhosting Plan and a VPS, my honest opinion on the Webhosting is that they should bring cPanel back, that's just my opinion, I'm just used to that interface, howe... See more
Company replied
I purchased 2 servers from them. After buying the first one, I realized that it does not suit me because of the small amount of RAM. After that, I took the second one, having previously canceled the f... See more
Company replied
They offer 200 mbps unlimited bandwidth, but if you use too much they will slow the upload to 50 mbps without letting you know. This behavior is also not listed in the fair use policy. edit: g... See more
Company replied
Company details
Written by the company
• Oxide Hosting • Making Hosting Simple. We currently provide Virtual Servers (VPS), Website Hosting and more; operating since April 2017. With a robust experienced team to support our customers alongside enterprise hardware equipped host systems for the highest quality services whilst ensuring high reliability.
Contact info
Oxide Hosting, Unit 19642, PO Box 92, CF11 1NB, Cardiff, United Kingdom
- +443300431505
- support@oxide.host
- oxide.host
2.0
Poor
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Insane Service and Support
Service is impeccable, I use the medium-sized VPS for my community. I was quite sceptical about purchasing from a hosting company that wasn't fortune 500, however, the prices are considerably better and there is never any issues with the services, I would say it is better and faster from experience for my use case. Support is by far the best I've encountered from a business, everytime I've requested support, they have been almost instant, and have solved my problems within minutes. The team is well experienced and know what they are doing. I can't accredit them enough, writing this review is the least I can do for the value they have provided me.
21 February 2021
Unprompted review
Reply from Oxide Hosting
Hello Johnny,
Thank you for your sensational comments, we're proud to hear that as an organisation we were able to provide what you needed despite your speculation; we understand this is sometimes a concern for some that as a smaller provider, we're not able to provide similar quality hence we are working to provide better confidence in this area and if you have any advice for how we can better do this, please do let us know. We're glad to hear all services functioned beyond expected and our team was able to resolve all issues raised to them quickly; we focus significantly on our support as an organisation along with the training our team receives to ensure high quality support so it is pleasing to see this being warmly welcomed. Apologies once again for any inconveniences caused by the domain registration issue raised today, hopefully we managed to come to a beyond satisfactory resolution for this. Thank you for your review also, we're proud that we were able to deliver what you didn't expect from an organisation such as ourselves.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
I love their custom service!
I love their custom service It's amazing and so helpful and fast!! There are so many hosting options from domains to discord-bot-hosting. There's something for your hosting needs.
15 February 2021
Unprompted review
Reply from Oxide Hosting
Hello there,
Thank you for your kind remarks, we're glad to hear that our team was able to quickly resolve any issues raised to them; we value your custom hence ensuring you have the necessary support available to you is a key priority for us enabling high levels of customer satisfaction. We hope to diversify our product ranges even further in the future to cater for other needs but thank you for pointing this out.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
BEST VPS
Its everything. I was in a hurry to find a cheap vps and I found them. I had a issue. I contacted support and they were so helpful. And even look at the prices of the VPS. Its AMAZING. I suggest you buy from oxide hosting.
:) This is the first hosting I ever bought!
14 February 2021
Unprompted review
Reply from Oxide Hosting
Hello there,
Thank you for your kind remarks, we're glad to hear that our support team were able to assist you with your queries and issues. We strive to ensure that our support team quickly respond to any concerns raised to them within a timely fashion and that any issues are resolved and questions answered.
Please do let us know if you require any further assistance.
Kind regards,
Jack W, Oxide Hosting (UK).
Great host
Great host, great support its the only hosting service ive actually renewed <3 has my vouch :)
10 February 2021
Unprompted review
Reply from Oxide Hosting
Hello there,
Thank you for your pleasant remarks, we're proud to hear that our support team were able to meet your needs; we're also proud to be your first hosting provider to renew with, we recognise this is a significant identifier to see your trust in our organisation and what we do. Thank you for your support of our organisation.
Please do let us know if you require any further assistance.
Kind regards,
Jack W, Oxide Hosting (UK).
Great customer support
The support helped me with my problem step by step and provided a great service. Overall i'd give it a 10/10.
4 February 2021
Unprompted review
Reply from Oxide Hosting
Hello there,
Thank you for your review, we're glad to hear that our team were able to assist you thoroughly to resolve your issue raised. We are dedicated to ensuring our support team are able to quickly respond to any concerns raised to them within a timely fashion and professional but friendly tone. Thank you for your rating also.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Best & Underrated Company
Everything is just epic. Support Team, Performance, Prices, etc.
Definitely will stay with Oxide for a real long time <3<3
I don't understand why so many don't use oxide...
4 February 2021
Unprompted review
Reply from Oxide Hosting
Hello there,
Thank you for your kind remarks, we're proud to hear that overall you are satisfied with what we provide; we work extremely hard to provide a balance of reasonable prices and high quality performance whilst maintaining the high standards of support you come to expect. We pride ourselves in both the services we provide and the support our team offers hence reading your review confirming this is great to see. Thank you for your long-term support of our organisation.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Fantastic service
Fantastic service, always a quick response to queries, always been willing to help resolve an issue that's usually been of my own making. Would always recommend.
2 February 2021
Unprompted review
Reply from Oxide Hosting
Hello John,
Thank you for your pleasant remarks, we're glad to hear our team were able to get back to you quickly and within a timely fashion. Our team are dedicated to ensuring you have the best experience whilst using our services so we will always do our best to be as accommodating as possible. We pride ourselves in both the services we provide and the support our team offers, to ensure you can achieve the most utility from our products whilst knowing our team remains available if necessary. We're happy to see the impacts our efforts have on our customer's experience in order to build a brand in which you can rely upon and trust. Thank you for recommending us also.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
oxide.host is great
oxide.host is a great place to host your servers. I've had little to no downtime, apart from when the servers were being upgraded, and even then, the team were clear about what was going on and allowed me to schedule downtime for my programs. The support is also absolutely brilliant. I've always gotten the response I've needed within at most 12 hours. Highly recommend!
1 February 2021
Unprompted review
Reply from Oxide Hosting
Hello Matthew,
Thank you for your kind remarks, we're proud to hear of your comments regarding our uptime; as you mentioned our uptime is near 100% with the only exception being the hardware upgrades completed last month. Apologies for any inconvenience caused by these; hopefully our significantly upgraded hardware compensates for the downtime. We're happy to hear that we managed to communicate these changes with you effectively; for the kind of challenge to complete all these changes in such a short period of time on our part was difficult so it's great to see this did not impact the customer experience negatively in anyway (ensuring these changes were handled correctly). We're also proud to hear our team were able to respond to you quickly. Thank you for recommending us.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Reply from Oxide Hosting
Hello Cedric,
Thank you for your pleasant remarks, we're proud to hear our support team were able to respond back to you quickly; this is a key focus for us alongside our overall support we provide to ensure you can make the most out of the services we provide.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Jack W, Oxide Hosting (UK).
Very good hosting service fast response…
Very good hosting service fast response times and wonderful staff will be using again. But the DBH had problems but their lovely support team will help me out with that hopefully.
22 December 2020
Unprompted review
Reply from Oxide Hosting
Hello DJMadcopp,
Thank you for your your kind remarks, we're glad to hear that you are satisfied with both our services and our support team's aid (including the response times to your requests). These are two key areas for us as an organisation we pay close attention to, ensuring high satisfaction levels as demonstrated. With regards to issues with Discord Bot Hosting, please reach out to our support team who will gladly assist you with any complications - https://support.oxide.host/
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
My second review.. because it's needed
This is my second review for Oxide.Host as I've been with them a little longer now and a good bit has happened since.
Since starting with Oxide my trust in them has only grown. Tomas, Nicholas & Jack have been amazing support. The response times are second to none and nothing is too much work for them.
I've recently upgraded my server for more RAM and that was an extremely easy process, if you have issues with upgrading on other hosts you will not have that here. I've also just moved location from France to Canada and I opened a ticket about a week before they had stock and they kept me updated as much as they possibly could with the progress of obtaining the machine and setting it up.
Overall, still a completely satisfied customer and again couldn't recommend anymore.
18 November 2020
Unprompted review
Reply from Oxide Hosting
Hello James,
Thank you for your updated review and pleasant remarks. We're glad to hear that our support team continues to be able to assist you with all issues raised to them quickly, as mentioned in your previous review reply; customer support is a key focus for us as an organisation so it's great to see the impact this effort has for our customer's experiences with us. We're happy to hear the upgrade process was simple for you, this also is another aim for us as an organisation; ensuring tasks like this is as simple and quick as possible (using automation) therefore it's great to see the effects this once again has. Apologies for the delay regarding the stock availability in Montreal, Canada but we're glad we finally were able to get you migrated to your desired location. Thank you for recommending us also.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Really fast support
Really fast support ! They always responded within 5 min even late at night !
12 November 2020
Unprompted review
Reply from Oxide Hosting
Hello Chronoxx,
Thank you for your kind remarks, we're glad to hear our support team were able to quickly resolve any issues raised to them. Our support is a key focus for us as an organisation to ensure our customers are well supported whilst using our platforms and services. This is reflected in both our responses and response times as you mentioned. We hope to soon expand support availability further beyond primarily Europe in terms of timezones in the future.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Really good VPS and a great support team!
Really good VPS and a great support team! For every problem I had, they came and helped me!
11 November 2020
Unprompted review
Reply from Oxide Hosting
Hello Itay,
Thank you for your pleasant remarks, we're happy to hear our services were able to meet your requirements along with our support team being able to resolve all queries raised to them. We pride ourselves in both the services we provide and the support our team provides, to ensure you can achieve the most utility from our services. We're happy to see the impacts our efforts have on our customer's experience in order to build a brand in which you can rely upon and trust.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Jack W, Oxide Hosting (UK).
Great support!
Great support agents!. Can take some time to get back to you when you open a ticket on discord but the wait time is well worth it since they give you great support!
4 November 2020
Unprompted review
Reply from Oxide Hosting
Hello Phillip,
Thank you for your kind remarks, we're glad to hear our support team were able to resolve all queries raised to them. We apologise for the delays regarding response times today; due to the nature of your requests, limited members of our team can assist with this but we're happy that everything was resolved within a few hours of raising the issues to us. As you somewhat mentioned, we as an organisation would rather ask customers to wait slightly longer for an individual member of our team who is well-trained on a certain issue rather than provide possibly unsatisfactory responses. We will review our conversations today to better improve our support for the platform (Website Hosting) you are using as we recongise there can sometimes be delays with support for this which we apologise for.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Oxide > All
Let me tell you, the support is impeccable, the services are amazing and you wont be upset for any reason; Purchasers Experience. 10/10
3 November 2020
Unprompted review
Reply from Oxide Hosting
Hello Perkies,
Thank you for your kind remarks, we're proud to hear that our support team were able to resolve all queries raised to them in a timely manor; your satisfaction in both our services and support is a key focus for us as an organisation. We're glad to hear you were fully satisfied with your purchases with us and it's great to see the impact our effort in the aforementioned areas has on the customer experience.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Affordable
I'm Hosting a large Discord bot on Oxide and it's really cheap! The DBH plans are not suitable for hosting large Discord bots(I need more ram). Still I love it :)
30 October 2020
Unprompted review
Reply from Oxide Hosting
Hello there,
Thank you for your pleasant remarks, we're glad to hear our services able been able to fulfil your Discord Bot's requirements. Apologies for the limitations in terms of our Discord Bot Hosting services, we have made a note of your feedback and will look to introduce larger plans in the coming days in order to better support larger Discord Bots. We're happy to hear that you are satisfied with our services despite this.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
This hosting is wonderful
This hosting is wonderful. I use it for my project. No lags, good connection, active support.
9 October 2020
Unprompted review
Reply from Oxide Hosting
Hello Grey,
Thank you for your kind remarks, we're proud to hear our services have been able to fulfil your project's requirements/needs. We always aim to make use of the highest quality providers to ensure our services are able to maintain their reliability and a range of network peerings to enable the aforementioned good connections.
Please do let us know if you require any further assistance.
Kind regards,
Jack W, Oxide Hosting (UK).
Oxide is a very mice hosting provider
Oxide is a very nice hosting provider. I am using a VPS for 2 months now and there were no issues. The staff answers very fast and always helps you.
5 October 2020
Unprompted review
Reply from Oxide Hosting
Hello Nick,
Thank you for your pleasant remarks, we're glad to hear that our services and support team have been able to fulfil your needs. We pride ourselves in both the services we provide and the support our team offers, to ensure you can achieve the most utility from our products. We're happy to see the impacts our efforts have on our customer's experience in order to build a brand in which you can rely upon and trust.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Best hosting service
Always fast to respond to questions or issues. Service is cheap and reliable. 100% recommend
4 October 2020
Unprompted review
Reply from Oxide Hosting
Hello David,
Thank you for your kind remarks, we're proud to hear that our support team were able to quickly respond to any queries/issues raised to them. We always aim to provide the highest value for money we can for all our services whilst ensuring the highest quality and reliability; it's great to see that this has been delivered to you. Thank you for recommending us also.
Please do let us know if you require any further assistance.
Kind regards,
Jack W, Oxide Hosting (UK).
Oxide would recommend
I signed up with oxide cause of there really cheap prices and I am highly impressed with there great support team and easy setup. It was so fast to set up my site and all the email for my site. I have never done anything with sites and it was very beginner-friendly and they have an amazing support team over on there discord server
1 October 2020
Unprompted review
Reply from Oxide Hosting
Hello Cooper,
Thank you for your pleasant remarks, we're glad to hear that our pricing, support team and setup procedures were able to meet your needs. We do always aim to supply a service which is both high quality and competitive in terms of pricing whilst providing excellent support to ensure high levels of customer satisfaction as demonstrated by your review. We do dedicate a significant amount of our time to supporting our customers to ensure you can make the most out of your services with us whilst ensuring you have all concerns/issues raised with us resolved quickly, efficiently and friendly. We are still working to improve our knowledgebase articles to better simplify the setup procedure for our products but it's great to see existing resources have been useful in these circumstances.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
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