No emailing or phone calls just chatting with the person, this makes the support much quicker and you can explain your problem better. They even help you out with configuring software if you're... See more
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See what reviewers are saying
Great performance! I have bought the Webhosting Plan and a VPS, my honest opinion on the Webhosting is that they should bring cPanel back, that's just my opinion, I'm just used to that interface, howe... See more
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I just want to say this Oxide Hosting has helped me with our Music Database with the VPS we bought for my radio Trucking Nation Radio this will expanding our radio alot more and mainly help our pr... See more
Company replied
Outstanding service! I have had a Discord bot hosted with oxide.host for 4 nearly 5 months now and I am yet to come across any problems. I recently purchased a web hosting package and needed to co... See more
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Company details
Written by the company
• Oxide Hosting • Making Hosting Simple. We currently provide Virtual Servers (VPS), Website Hosting and more; operating since April 2017. With a robust experienced team to support our customers alongside enterprise hardware equipped host systems for the highest quality services whilst ensuring high reliability.
Contact info
Oxide Hosting, Unit 19642, PO Box 92, CF11 1NB, Cardiff, United Kingdom
- +443300431505
- support@oxide.host
- oxide.host
Awesome and quick support!
6 May 2024
Unprompted review
Great support
Recently one of the servers I had purchased for Oxide fell victim to a cyber-attack (which was not Oxide's fault). They contacted me and where extremely reasonable and explained the situation incredibly well to someone (myself) who has never had this happen to them before. Once again thank you to the Oxide team and all that you do for your customers. I highly recommend them and have and will be using them for all my needs.
28 October 2023
Unprompted review
Reply from Oxide Hosting
Hello Daniel,
Thank you for your kind remarks, we're glad our team were able to support you through that; it can be a complicated one for those who've never had it before - especially when you have no idea what caused it so I'm glad this didn't put you off us. We look forward to hosting your projects into the future.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Decently priced and good for beginners
I ordered a VPS so I can run a fivem server and it was very easy to setup. If you’re gonna start any type of game server I recommend when ordering asking for Pterodactyl to be preinstalled as it’s and it makes it super easy to install mods and manage your server. Their support is very quick to respond to incidents and problems.
14 June 2023
Unprompted review
Reply from Oxide Hosting
Hello Noah,
Thank you for your positive feedback; we're glad our services were simple and easy to use - always key for those starting out. I'm also glad to hear our team were able to support you quickly however they could, this is a key focus for us as a company. We look forward to hosting your projects into the future.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Oxide has been an exceptional hosting…
Oxide has been an exceptional hosting provider for our business's cloud infrastructure. Their prices, customer support, and service are truly remarkable. As someone who used to sell servers, I can confidently say that Oxide offers the best prices I've ever seen.
Their customer support is top-notch. Whenever we have questions or encounter any issues, their team is prompt, knowledgeable, and friendly in resolving them. They provide reassurance and reliability when we need it the most.
Oxide's service quality is outstanding. We've experienced seamless performance and uptime, allowing us to focus on our core activities without worrying about technical difficulties.
In summary, Oxide has been a game-changer for us. Their unbeatable prices, excellent customer support, and reliable service make them stand out from the competition. I highly recommend Oxide for anyone in need of reliable and affordable cloud infrastructure hosting. They have earned our trust and loyalty, and we look forward to continuing our partnership with them in the future.
26 June 2023
Unprompted review
Reply from Oxide Hosting
Hello Adam,
Thank you for your kind remarks and detailed review. We're proud we've been able to establish a great business relationship with your company and been able to deliver the infrastructure, reliability and support needs that you have. We look forward to progressing our partnership in the future.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
This hosting is not only a hosting
This hosting is not only a hosting, it's much more than that! I was struggling to get funds for a vps I had purchased a couple month's back and I thought that my server was going to be deleted, bit I told the ceo Nicholas about my situation and he post phoned it to a date that I was getting payed, this man is a legend and a wonderful person and all of his services are extremely cheap and extremely reliable, and I would definitely recommend using oxide hosting as your server hosting provider!
Much love regards Kyle!
4 March 2023
Unprompted review
Reply from Oxide Hosting
Hello Kyle,
Thank you for your positive feedback; we're glad to hear that we were able to accommodate your needs and support you during a difficult situation. We understand that life can be unpredictable and we always try our best to support our clients through any challenges they may face. We're thrilled to hear that you find our services to be both affordable and reliable.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Jack W, Oxide Hosting (UK).
Amazing Support and the most important
Amazing Support and the most important, amazing Service! I've purchased the VPS Windows S and everything works perfect and the components are all like stated in the description. Decent!
1 March 2023
Unprompted review
Reply from Oxide Hosting
Hello MehrDead,
Thank you for your positive feedback; we're glad to hear you're happy with the level of support and service you've received from us. We're also thrilled to know that the VPS Windows S package is meeting your expectations and working perfectly. We strive to deliver on our promises and it's great to see that we're doing just that.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Jack W, Oxide Hosting (UK).
Awesome!
Oxides support team is awesome! They help you with everything you need can’t recommend enough!
4 January 2023
Unprompted review
Reply from Oxide Hosting
Hello Ellis,
Thank you for your kind remarks, we're glad our teams were able to assist you with what you required; we do our upmost to ensure customer satisfaction by aiding where absolutely possible. It's great to see the impact our dedication to support has on the overall experience, I'll pass this onto the team; thank you for recommending us also.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Oxide Hosting is a great Hosting!
Oxide Hosting is a great Hosting Company I have been using them for a couple months now. There's never really downtime if I have a issue they get to it right away Jack W. and Nicholas W. is always very professional and helpful! I would rate this company a 11/10 if I could. It's great and all the bad reviews that are listed on here are False I'd say always great uptime support and service. Thank you Oxide Hosting and I hope whoever reads this review if your not already a Client Come to Oxide.
22 December 2022
Unprompted review
Reply from Oxide Hosting
Hello John,
Thank you for your pleasant remarks, we're glad our teams were able to get those issues resolved for you quickly and professionally, our teams are dedicated to supporting you and seeing the positive impact is rewarding to us so thank you for letting us know. I'll pass on this to Jack W. who you also mentioned within this review; we also appreciate your support thus far.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Oxide is the backbone
Oxide is the backbone of our audio hosting services. Providing around-the-clock support if anything were to happen to them and has had nearly 0 downtime in the last 2 years. They offer cheap, easy-to-understand plans for their hardware and their support team know what they are doing.
17 December 2022
Unprompted review
Reply from Oxide Hosting
Hello ICEconchy,
Thank you for your kind words; we're proud we've been able to support your business for many years and we hope to continue doing so into the future. We're proud that we've been able to be the backbone, the company you've depended upon for these years so far and we're glad to see the impact our teams has on your experience.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
great company!
moved from contabo to oxide and wouldnt look back thomas was so helpful in helping me migrate would recommend to anyone
2 November 2022
Unprompted review
Reply from Oxide Hosting
Hello Müller,
Thank you for your pleasant remarks, we're proud to hear our team was able to support your migration and hopefully we're delivering the quality you require; which it seems like we are. Our teams are available should you require any more guidance.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
No refunds at all
I purchased 2 servers from them. After buying the first one, I realized that it does not suit me because of the small amount of RAM. After that, I took the second one, having previously canceled the first one. In the second one, I was missing 2 cores and I decided to make a refund for both of them. The website says that they have a 24-hour refund policy. Opened a request <12 hours after the purchase of servers. But I never received any refund. They demand screenshots from you about the lack of performance, and if you provide them with them, they say that they are inaccurate and the data must be measured by a special program that they will tell. Of the 2 servers, I did not receive a refund for not one of them. Never in my life have I seen such a disregard for customers
29 October 2022
Unprompted review
Reply from Oxide Hosting
Hello there,
Apologies we couldn't meet your expectations this time around, I'll clarify a few details within this reply and means in which you can reach out again should this reply be of any use to you.
In terms of the first service with 'insufficient memory'; as the service was cancelled as per your request, this was executed automatically; hence the service was already terminated. The team offered a redeployment of the service and that offer still remains should you wish for that (or combination of the services to deliver something which will meet your needs).
In terms of the second service, all our plans are deployed automatically so 'missing cores' is nearly impossible, we haven't had any information about this so far hence if you could provide this to us either within your original ticket (#BA198135) or via a new one, we could investigate this further.
In terms of the actual policy itself, as per our Terms of Service; we do request more details about a refund so we can better understand the reasons and any technical issues which may have occurred to allow for either a resolution for yourself or at least future customers. In terms of the screenshots requested, the teams offered a wide range of options of industry standard software; the one provided is often simply too regularly inaccurate for us to investigate further. It wasn't specifically we needed a set software, we needed something from within the server itself rather than outside of the server.
We would clarify also; our Terms of Service is the only place in which a refund policy is displayed so it can be fully clarified in terms of it's limitations; this is what the team followed when handling this case (https://oxide.host/terms-of-service, section 2.0). In summary, if you wish to allow us a second chance to either redeploy the first service; combine the both, or allow a proper investigation into the issue(s) mentioned, we will be happy to do so.
In terms of responding to this issue should you wish to, we'll create a new ticket for you so you can correspond about this reply should any details which has now been clarified be useful to you. Apologies for any inconvenience.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Quickest support ever
Quickest support ever! I'm currently running 3 services and all running like a champ!
7 May 2022
Unprompted review
Reply from Oxide Hosting
Hello there,
Thank you for your pleasant remarks, we're glad to hear our team were able to get back to you promptly about the issue raised and that all services are functioning beyond expected. Thank you for your support also.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Best support team
oxide.host support is amazing!
After a month of using them, my server started getting random DDoS attack, I contacted them, and they respond really really fast, and we're able to quickly help me solve, identify, mitigate these DDoSes attack.
14 March 2022
Unprompted review
Reply from Oxide Hosting
Hello Darren,
Thank you for your kind remarks, apologies for the delay in this reply; we're glad to hear that our team were able to assist with those DDoS attacks, unfortunately just a modern-day inconvenience today but at least our infrastructure was able to mitigate these for you.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Service is amazing
Service is amazing, and the team is fast with support tickets! all around a great service/host provider!
24 January 2022
Unprompted review
Reply from Oxide Hosting
Hello Scotty,
Thank you for your pleasant remarks, we're glad to hear we were able to quickly assist you today and we were able to satisfy your requirements. Our organisation is built around the customer and the customer experience so the support being provided day to day is a key priority for us hence it's great to have you fully back onboard with us and able to use our services as you intended.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Excellent team and support
Excellent team and support! Best service I've used and I've used alot of dedicated networks out there.
20 January 2022
Unprompted review
Reply from Oxide Hosting
Hello RLM,
Thank you for your kind remarks, we're glad to hear our team were able to assist you with your concerns; we're glad to welcome you aboard, we've got a lot to work on with regards to Dedicated Servers so we're happy to have you apart of this journey as they develop further within our organisation but thank you for your early support on this.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
They offer 200 mbps unlimited…
They offer 200 mbps unlimited bandwidth, but if you use too much they will slow the upload to 50 mbps without letting you know. This behavior is also not listed in the fair use policy.
edit: got this reply from them:
"From reviewing the case further, I can see the priority was automatically reduced by our systems to manage congestion on this hostsystem due to the port speed being a shared resource.
As previously mentioned, we don't guarantee a particular port speed; it wasn't reduced due to bandwidth usage overall but rather to simply manage congestion and provide a fair service for all.
As this machines remains busy, we're not able to change the priority of the service and the port speed will return to normal once it's able to do so but have no estimates for this.
We do not advertise any of our port speeds as guaranteed and this is further clarified in our Terms of Service; we can try relocating your service if you wished but this doesn't guarantee anything."
10 January 2022
Reply from Oxide Hosting
Hello Laurens,
Thank you for your review, we've reached out for further information regarding what you have raised. This isn't a policy we implement hence this kind of issue requires an investigation but we suspect this wasn't a service provided by us. If you have a ticket number for us to review, that would be appreciated as we're not aware of any issues like this within our organisation hence please do aid us to assist you if this is relevant to us.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Very Helpful & Experienced Staff
Very helpful and the experience of the staff members helped me out with my issues, I am very grateful for them to have solved my problem and they got back to me as soon as I posted the ticket!
2 January 2022
Unprompted review
Reply from Oxide Hosting
Hello Harvey,
Thank you for your pleasant remarks, we're glad our team were able to resolve any issues you had; our team are dedicated to ensuring we provide the finest customer service we can so you can maximise the utility out of the services you have with us.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
An overall good experience
Some of the best value for money with the lower end vps's, yet amazing support.
It's great to be able to have an actual chat with the guys when something goes wrong, rather then only an automated email / chatbot. Albiet site does feel slugish to navigate.
20 December 2021
Unprompted review
Reply from Oxide Hosting
Hello Ethan,
Thank you for your kind remarks, we're glad to hear that our services were able to meet your requirements with regards to price as well as delivering a quality that you expect. We as an organisation are dedicated to providing our customers the highest quality support we can via various methods so it's great to see the impact these aims achieve. With regards to the website, if you have any suggestions; please do reach out via - support@oxide.host.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
The team at oxide have been incredibly…
The team at oxide have been incredibly helpful. A fast and professional response from all team members. I am really pleased with their service.
10 November 2021
Unprompted review
Reply from Oxide Hosting
Hello Alfredo,
Thank you for your pleasant remarks, we're glad to hear our team were able to assist with the issues raised to them. We're devoted to ensuring our team provides the highest level of customer service to ensure your satisfaction - it's great to see the impact this had on your experience.
Please do let us know if you require any further assistance.
Kind regards,
Nicholas W, Oxide Hosting (UK).
Great support
Very fast support response, easy to manage, Had port speed issues at first but managed it get it fixed and all working within 45 minutes of reaching out to support.
10/10 Would buy in the future & recommend to a friend.
31 October 2021
Unprompted review
Reply from Oxide Hosting
Hello James,
Thank you for your kind remarks, we're glad we were able to get your issue resolved quickly; apologies for those port speed issues. As an update following our conversation regarding this complication, we've had further issues with other addresses on the subnet impacted so we've withdrawn the affected IPv4 range (since it was only allocated last night to us) and we'll get this resolved with the provider or get a new range assigned. We've never had a particular range cause issues like this before hence this wasn't tested for during our usual validation checks but we'll introduce this from now on with new IPv4 subnets allocated. Either way, in your case; glad everything now is functioning as expected on the replacement service and hopefully everything should continue to work as intended. Thank you for recommending us also.
Please do let us know if we can be of any further assistance to you.
Kind regards,
Nicholas W, Oxide Hosting (UK).
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