OVHcloud - France Reviews 

Network degradation since Sep 5, diagnostics provided, ticket escalated, no RCA, had to purchase second VPS

Excellent support—pleasant, fast, and very professional.

Great customer service. Had to cancel all my subscriptions and delete DNS zone and MX plan, and the service was quick and efficient.

There was a long delay in the delivery of my server, but after a chat with support I got my server a few hours later instead of weeks later.

I would not recommend this company to anyone. My experience with them was extremely disappointing from start to finish. The service quality was poor, communication was frustrating, and the overall experience was far below what I expected.

The biggest issue was the lack of professionalism and responsibility. Problems were not handled properly, responses were slow, and there was no real effort to provide a satisfactory solution. The level of service did not match the promises made, and I felt completely let down as a customer.

Based on my experience, I would advise others to think carefully before choosing them. There are many better options available with more reliable service and better customer support.

I had an extremely frustrating experience with this company. They provided me with a defective hard disk in my dedicated server, and despite reporting the issue multiple times, they refused to properly investigate or take responsibility.

I explained that the server was shutting down every day and clearly asked for technical support or for a technician to check the hardware. Instead of addressing the problem, they ignored my concerns and refused to provide the necessary assistance.

The lack of support, communication, and willingness to solve a serious hardware issue was completely unacceptable. I lost time and effort dealing with a problem that should have been handled by their technical team. I strongly recommend being cautious before trusting this company with critical services, especially dedicated servers.

Really bad experience with the support. The advisor close the chat without resolving the issue

I had a server for 2 years at OVH but i slowly stopped using it and I contact them to see if I could just stop now as I don't need it anymore. I was okay to pay the remaining subscription feed I jsut wanted it done so I don't need to take care of it.
They were so kind to accept it but also lift the couple of months left I had to pay.
Thank you for your nice service
Ticket CS16675055

Great support, they helped me with compromitted server, so I could transfer my data to new machine.

Demande de remboursement suite à une erreur. Il a fallu un peu insister sur mes droits, mais les personnes du support restent agréablement polies et courtoises !

Refund request following an error. I had to insist a little on my rights, but the support team remained pleasantly polite and courteous!

I recently purchased five bare metal servers from OVHcloud.

Three of these servers are located in the same rack. This means that during maintenance, all three servers may go offline simultaneously, bringing my services down as well.

I have been trying for some time to find a suitable solution through technical support and sales, but I keep being passed back and forth between the two departments. Both claim that they do not know where a server will be located. However, surely someone must have an overview of which servers are located where and which server will be assigned when an order is placed.

Purchasing two new servers and hoping that they are installed in a different rack appears to be the only solution. However, sales is not even willing to cooperate by waiving the setup fees.

Surely this cannot be the intended way of handling this situation?

Never seen so much time just for one ticket.
We use composer to install our website. They block some leggit IPs, so we can't install our website. Still no answer. 2 weeks already. Just to unlock one IP address. Insane customer service.

Keeping €120 for a service period that never started

I have been an OVHcloud VPS customer with four servers, and on 07-07-2026 I paid the annual renewal for all of them (invoice IE2101951, €695). Shortly after, I confirmed the termination of one VPS by mistake — I only intended to disable automatic renewal. The server and its data were deleted; I fully accept that as my own error and I am not asking for any compensation for it.

Here is the problem: the 12-month period I had already paid for that VPS (21-10-2026 to 20-10-2027, €119.88) had not even started on the day of deletion. OVHcloud will provide no service at all for this payment — yet support refused a refund twice, with the reasoning "the renewal was made by you and the termination was made by you", and then closed my billing ticket as a duplicate. No escalation, no complaint reference.

I am only asking for a refund or account credit for a period during which OVHcloud will deliver nothing. The product itself is honestly good value — which makes the billing position all the more disappointing.

Ticket: CS16464515. I will gladly update this review once the matter is resolved.

No information about the limitations of the chosen hosting plan (only PHP when it's called a "web" hosting).
When asking for a refund, OVH simply replies that they do not refund, even if it is written in the specific conditions of the web hosting.

All support requests take a lot of time to be handled, live chat can be hard to reach (and sometimes it times out just when you finally reached someone).

Expect lots of struggling if you don't have a smooth experience.

I had some setup issues, and configurations issues, but those were solved within minuets with the online chat support, so that was a very good experience.

Catastrophic.

A dedicated server had an issue on Saturday 2 AM.
After 2 long hours, they replaced the CPU and motherboard but the server is still blocked with there internal rescue system that I cannot disable. And it doesn't ping neither.

The only response from the customer support: you have to wait on Monday (in 2 days) for the issue to be solved.
And the agent closed the conversation.

This is unbelivable. Worst experience ever.

I've used OVH on-and-off for 8-9 years now, and generally been happy with the hardware and pricing, that said, a recent hardware fault on a dedicated server used in a production environment turned into a really frustrating experience that's knocked my rating down significantly.

My dedicated server was crashing regularly – about 8-9 times in just a few days. Having found out about the issue myself (kernel logs showed a clear fault with onboard NIC/PCIe), I informed support about it; their diagnostics confirmed it too. So, that is all okay so far.
The problem with my experience was that there was a time lag between the diagnostics and the actions taken. The motherboard was to be replaced; however, the intervention deadline passed without any information - 4 days without an explanation, without an estimated time of arrival, and calls to support gave just "it has been escalated" answers.

I had to complain formally to start moving at all. After the motion started, the replacement of hardware was done well, the technical aspect of the task was also done well – just the follow-up was not.
The compensation offered by OVH was 3 months of service credit after escalation of the complaint – I was satisfied with that and accepted. This, along with 8 years of good service prior, is why this is 3 stars and not less – but the speed of reaction to the problem during the actual outage period should be higher.

I ordered a dedicated server to host my videogame gameservers and databases. In the first 18 days, I had 6 system crashes(below OS level) and 3 network interruptions(lost connection for 5-10 seconds)). For my business this was critical. I can't even be bothered to go deeper into this, because never in my life I've had any host provide such a faulty service and fail to take responsibility and assist in that matter. After migrating away from their server, I did an identical setup on another host and I have not had any issues whatsover - no system crashes, no network interruptions, and DDoS protection actually works. I don't believe that this an isolated incident - I believe that is the general attitude and approach of the company - they are simply too big to be bothered with a single, relatively small client.

One of the main factors why I decided to use OVH was because they advertise their DDoS protection. Around a year ago, you could turn on this DDoS protection on at all times(all traffic would go through their scrubbing centres), but now they made it automatic. Automatic in the sense that their system "detects" a DDoS attack and then turns on the DDoS protection.
When it is fully working, it does it's job fine, but the problem is that it almost never "fully works". It always has a delay until their system "understands" that there is a DDoS attack, and it also takes several minutes to start working properly. It also often doesn't even detect that there is an on-going DDoS attack(this is trivial from software perspective, but they are just trying to save their resource).

Customer support is terrible. They keep throwing you around agents, it takes a lot of time and no one in that rotation is actually trying to help you - they just want to push you to the next agent.

All in all, my experience was terrible and I don't recommend anyone this hosting service. It irreversibly damaged my business and my reputation as a seller and I wish I had never used their service at all.

The service I ordered was an un-managed service, meaning that in software level, everything is my responsibility. They use it as a shield to refuse help, even though I presented evidence that my problems are not at software level.

I also requested a refund, but they denied it, because I "they couldn't verify a hardware fault". I had presented evidence for this before and it was ignored, and now they asked me for evidence again, but the service was already stopped, so I simply don't have access at this point.

TLDR:
In less than 3 weeks, I had 6 system crashes(probably due to faulty RAM or power interruption), 3 network interruptions, DDoS protection was totally inefficient because it turns on automatically and it rarely turns on when an attack is happening, customer support is very streamlined and rarely any agent actually wants to help you - most of the times you just get thrown around to multiple agents. Refund was also refused, even though the service an unusable.

P.S If you enable "Invervention", then their systems automatically detect if your server unexpectedly shuts down. After last system crash and when I had already restored the server, their technician, without any notice, shut down my server for more than an hour to "invesitage" the issue(after which I decided to stop using this service altogether). No issue was found, they restarted the server and continued as if nothing happened.

O na thrusday night

Terrible support. I have bare metal servers in OVH. When tried to reinstall one machine suddenyl OVH detected anomaly and planned some "intervention". TGhere was no details about intervention, in regards to what intervention is taken, what is purpose, etc. Zero. Server got restarted in rescue mode and that's it. Day after no update from OVH. Opened request with question what's the story. Nothing, just silence. Another day, tried to reinstall again - failure. Opened support request - 2 fays later some "support technician" just wrote message that he sees server is running certain OS and wants me to confirm that server is fine, while actually is running nothing, I can't SSH to it, can't reinstall. So, 4 days server down, technician technical competence is 0. Now probably another few days before there will be another incompetent person writing some garbage message.