Outfox Energy Reviews 

Sai was very helpful and resolved both my queries instantly - what you want when you contact customer service - thanks Sai!

Jay was Extremely helpful and dealt all out queries. he could not be more helpful. Sadly we had to wait in the phone que for over an hour which we feel is totally unacceptable.

Speedy reply Very clear and concise by SAI

When I moved to Outfox it was because they offered good prices, but more importantly, good service. Some of the “big” suppliers would learn a lot from them regarding servicing the customer!

Been with them about 3-4 years now.

They always reply in a timely manner.

Used the online live chat service today and spoke to Monalisa. I switched my standard tariff to a fix one for 18 months. I’m a bit of a technophobe but Monalisa did all the work for me. It was easy to do and a pleasure to be dealt with such professionalism.

Thank you so much for your quick email response and for resolving the issue immediately; it's a fantastic service. Thanks to the whole team and to Mitesh and Nikki.

Thanks Monalisa for sorting my tariff out very quickly today

Great customer service from Mohammed - thank you once again

Sai replied quickly and answered my enquiry. It was good not to have to go through AI bots.
If Sai is an AI bot she did a good job of impersonating a human!

Suprit responded in a polite and timely fashion to my enquiry and swiftly resolved my problem.
Thank you Suprit

Sumayyah was so helpful, answered my queries was really friendly

Promptly dealt with the query to my satisfaction

Mohammed spoke clearly, took time to listen to the issue, told me when I was on hold, everything was explained & he was quite happy to explain again if I wasn't quite clear on the outcome. A asset to Outfox.

Sumayyah was polite,friendly and very helpful.
She answered all my questions clearly and positively.

Dealing with Monalisa was easy and she was very helpful and courteous

I reported my meter which was giving a wrong reading on the 3rd Sept, on the 24th Sept I was asked to send a picture of the number on the bottom of the meter which I have. I am now waiting for the daily charge to be changed. I have been in contact with Mitesh who has been very helpful.

Leaving them is a nightmare, currently they are holding my money in credit with no way of returning it. I contacted their support who told me there was nothing I could do but wait. They don’t know when the funds will be released to me either. Wonder if they’d be so relaxed if it was me who owed them money.

Also, following me speaking to customer service. My app is now no longer showing that they have my “Moving out request” in process and my direct debit is showing as set up again despite me cancelling this with my bank. Very concerning.

Made the required change to the account without delay. Friendly interaction

Being new to EV tariffs I was concerned that I could not monitor off-peak consumption. I was worried that all my overnight charging was going to be billed at peak rate. I contacted Outfox Energy by email and received a very easily understandable comprehensive reply from Suprit which eliminated my concerns. Great customer service.