While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Request a demo with Xplor's childcare management software. Get the time-saving tools you need to grow your nursery & connect with parents.
48 Warwick St, EC1Y 4TW, London, United Kingdom
2.6
4 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely hopeless customer service. On hold for hours over multiple calls - no reply ever, repeatedly cut off after 45mins hold music. Two useless generic replies to an email without ever actually reading the nature of the problem. And now no replies at all. How can you contact this company?? They take the money but don't want to provide a service
After adding on a payment feature with Clearent by Xplor Pay for my small business in 2019 through an online scheduling system that we had previously trusted for 3 years, this year in 2025, we experienced our first chargeback request in 10 years of business for $1,500 that was handled extremely poorly by their staff. We had already given them $3,833 in merchant fees at that point for 6 solid years, and the communication to our team about the case was rude, disrespectful, and cold. Their handling of the situation implied that we were 100% at fault without any information from us to factor into their communication, such as considering the legal contract this horrible client had broken who was attempting to steal from our practice. They failed to provide email communication with a follow-up request that came with a deadline and initially denied that they had sent an email at all about the chargeback request on June 24th, 2025. We immediately terminated business with Xplor Pay and resumed full business interactions with Square for our merchant services, a decision we are still very happy with as they are far more ethical, respectful, and trustworthy.
Horrible customer service. Unwilling to pick up a phone or deal with their clients. Overcharges. No empathy or concern about anything but your money. Crooks.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
