OurMoneyMarket Reviews 

382
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently highlight that the friendly staff is exceptionally helpful and efficient, guiding everyone smoothly through each stage of the process. People deeply appreciate the remarkably fast response times, clear communication, and overall simple digital experience when managing their personal loan applications entirely from home. However, some reviewers noted particularly frustrating issues with extremely long wait times on the phone when trying to speak with customer support. A few other people also felt that communication became extremely difficult and totally unresponsive once the official contract was successfully signed.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for providing professional, courteous, and... See more

Customer service

Consumers find customer service to be positive, highlighting friendly and helpful staff who make the process... See more

Service

Reviewers highlight positive aspects of service, often praising the professional, courteous, and impressively... See more

Response time

Clients share positive opinions on response_time, highlighting quick approvals and prompt communication from... See more

User experience

People report positive experiences with user experience, highlighting that the entire process is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

382 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(382)

350 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

I had been on hold for 20mins. Zac noticed and sent me an SMS asking what my query was. I was able to end the call and he sorted things for me. Very happy with service.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Six out of five Stars!

Honestly one of the best customer service providers by far. Genuine staff, patient and understanding. The application process is easy and speedy so there is no stress waiting for an outcome. Add that to great rates, and you have amazing customer satisfaction all round!

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolute amateurs avoid at all costs…

Absolute amateurs avoid at all costs .... officially approved loan and I signed off on the contract...then they request statements after I paid the deposit on a car...you do that atbthe beginning not at settlement....went to CBA got better rate and no bullshit....

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience with Lachlan initially and then Jennifer. The both were professional, knowledgeable, and incredibly supportive throughout the entire finance approval process.

Jennifer made the process feel smooth and manageable. Her dedication, communication, and attention to detail truly stood out. Thanks to her hard work and recommendation on lender, my finance was approved successfully and much faster than I expected.

I highly recommend her services to anyone looking for a reliable and trustworthy broker. Thank you again for your outstanding support and service.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Super Happy! 🎉

Prompt, transparent service and assistance! Super happy with the fast turnaround and much appreciate the assistance helping us through the process. Thank you team! 🥳

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Had the most amazing experience with…

Had the most amazing experience with Jennifer and am so grateful.

Jennifer was able to help with consolidating debt to a manageable repayment. As a farther on a single income household this gives our family a fresh start. Can’t recommend OMM and especially Jennifer highly enough!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Elliot and sagau really made the…

Elliot and sagau really made the experience go smoothly. There should be more of these two reps in the customer service world. They explained to me the services and what I can do to pay off the amount quicker.

An absolute pleasure and experience. Will highly recommend omm!!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

The best company

The whole process was so easy and the communication was really good. I was kept up to date on every step. Both Jen and Matt were fantastic to deal with. The loan was processed really fast and the money was in my account within 24 hours. Would highly recommend this company

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Personal Loan

Zafir was very helpful with my application, he gave me all the information required to make a decision, the process was easy and prompt.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and simple process

Matt was excellent to deal with. He made sure he went through everything in great detail and that I understood the next steps in the process. His communication was excellent. The whole process from the application to receiving the funds was fast, simple and easy!

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Get sick at your own risk

God forbid you ever get sick and need time off work.

OurMoneyMarket kindly agreed to delay my repayments while I was recovering. But when I returned to work, a single payment bounced due to a change in my payroll date and despite it being successfully debited the very next day, they still slapped me with a default notice. Thanks for trashing my credit rating. Truly appreciated.

I would not recommend OurMoneyMarket to anyone. They're more than happy to charge 10% p.a. interest, but can't be bothered following the financial regulations designed to protect everyday Australians.

5 May 2026
Unprompted review

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