Jacaranda Finance Reviews 1,245

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Dear Jacaranda team, I would like to thank you for the effortless experience with your service in providing me with quick emergency money that l required. The questions are easy and straightf... See more

Company replied

Rated 4 out of 5 stars

This is by far one of the most user-friendly and intuitive application platforms I've ever used. I was impressed by how quickly the process progressed! While the rate offered was a bit higher than exp... See more

Company replied

Rated 5 out of 5 stars

Amazing easy and efficient . the best finance company I have ever dealt with and no misleading people just pure honest old fashioned customer service . The Banks and others should take a leaf out o... See more

Company replied

Rated 5 out of 5 stars

Apply personal loan was easy. Single mum with one child I was finding it hard to get personal loan with other banks eg St George, westpac, commonwealth bank etc. Jacaranda were a life saver. Will defi... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Jacaranda Finance is an Australian owned digital finance company. Jacaranda is a worthy alternative to traditional fund providers, and helps Australians get on with their lives when an unexpected cost arises. We understand that when you need money, you need it now. Traditional lenders take too long to get back to you and request a mountain of paperwork. Modern day lenders give you a quick decision, but not always the decision you were after due to their unnecessarily tight lending criteria and loan processing methods. That’s where we are different; we take the positives out of traditional and modern day lending to approve more loans quicker.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I would be very careful using this…

I would be very careful using this company you can be a customer for years have paid off a number of loans and still reject because you made a complaint to them about the service you received. And will change stories if you call different times. Just so people know 10k loan 4k interest keep that in mind

16 April 2026
Unprompted review
Rated 1 out of 5 stars

No consideration for a previous customer.

Paid out my loan with these guys for 5k, payments were always timely. Even did an early payout.
After that finalisation I applied for another loan with them and got knocked back. Rang to discuss and I was told it was because I missed a payment on my continuous credit loan I have with another crediting agency. Despite being timely and catching up and explaining circumstances I was told it has deemed me ineligible.

I don't think their credit reviewers have a sense of reality for the majority of Australians. They market themselves as "easygoing" and "considerate", but they are no different to banks.

Mind you, the interest on their loans is exorbitant anyway. And they don't reward customers for ongoing loyalty. It's all black and white with these reptilians in suits. Avoid. .

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Jacaranda Finance made the whole…

Jacaranda Finance made the whole process quick and stress-free. The application was straightforward, approval was fast, and their customer service team was helpful and friendly. They were clear about costs and repayments, which gave me confidence in choosing them. A reliable option if you need financial support without the hassle.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Does not value old customer

Does not value old customer, loan rejected for $3000, I don’t think they are that good. Matt from jacaranda used my mobile number to message on their mobile number to invite me to make a loan with them. When I applied for $3000 my loan got rejected on the same day. 2 years ago roughly I paid my loan in full to them, I have a stable job as a nurse and just needed the educational help but they didn’t consider that in full and just an automated email by nunia saying my loan has been rejected, for records sake,I have no problems with repaying debts whatsoever.
That is fine, I can go somewhere else, anyway this finance company has one of the highest interested rates for a personal loan!
Just go somewhere else.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Their website is very user-friendly

Their website is very user-friendly! They constantly update you as well. I love that the repayments are very affordable. Would definitely recommend! ☺️

17 December 2024
Unprompted review
Jacaranda Finance logo

Reply from Jacaranda Finance

Wow, thank you for the glowing review, Quisha (Verified Customer ***334), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Awesome to deal with fast approval

Awesome to deal with fast approval
Easy understanding of the process
Highly recommend if you need a loan
Very helpful right before Xmas

16 December 2024
Unprompted review
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Reply from Jacaranda Finance

Wow, thank you for the glowing review, Greg (Verified Customer ***655), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Great service

Great service. Really looked after me for what I needed and helped me get on track wouldn't use anyone else now going forward. Great 5 stars

3 December 2024
Unprompted review
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Reply from Jacaranda Finance

Wow, thank you for the glowing review, Evan (Verified Customer ***325), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Very easy to deal with and extremely…

Very easy to deal with and extremely impressive customer service.
I would recommend Jacaranda for a fast and efficient loan.

15 December 2024
Unprompted review
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Reply from Jacaranda Finance

Wow, thank you for the glowing review, Grant (Verified Customer ***361), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Great and very easy to apply for and…

Great and very easy to apply for and very quick helped me out a lot

13 December 2024
Unprompted review
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Reply from Jacaranda Finance

Wow, thank you for the glowing review, Beau (Verified Customer ***262), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Quick and easy no fuss

11 December 2024
Unprompted review
Jacaranda Finance logo

Reply from Jacaranda Finance

Wow, thank you for the glowing review, Justin (Verified Customer ***657), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Fast approval and fast transfer

Fast approval and fast transfer. Almost instantly. I needed a quick loan as I was struggling to pay my bills after being off work for a month. Jacaranda Finance helped out my situation a lot. Thank you and your team. I appreciate it.

10 December 2024
Unprompted review
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Reply from Jacaranda Finance

Wow, thank you for the glowing review, Souravout (Verified Customer ***922), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Awesome was fast and efficient really…

Awesome was fast and efficient really appreciate your guys time

10 December 2024
Unprompted review
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Reply from Jacaranda Finance

Wow, thank you for the glowing review, Terikivaine (Verified Customer ***546), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Jacaranda review…

Great loan options and information delivered throughout the whole process was very informative. It was quick and easy and I received great and friendly customer service from the start. Highly recommend this business.

6 December 2024
Unprompted review
Jacaranda Finance logo

Reply from Jacaranda Finance

Wow, thank you for the glowing review, Monique (Verified Customer ***380), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Get results with Jacaranda Finance.

Due to an emergency dental procedure that caught me at a time where my savings would not cover the costs I applied for a loan through Jacaranda Finance.
My credit score was not great and I was concerned this may encroach upon my application, but no it didn’t.
My Jacaranda Finance application was quick, easy, hassle free and trustworthy.
With updated contact throughout the application process I was kept informed of my progress at all times.
Any documents or extra information required by Jacaranda Finance to finalise my loan were easy to upload and promptly received and reviewed. Jacaranda Finance were helpful in recommending the best ‘money saving’ options that would benefit me and my long term savings.
On acceptance of my application and me signing the contract, the agreed loan funds were presented and active in my bank account within 60 seconds.
I highly recommend Jacaranda Finance to anybody searching for a trustworthy, reliable and stress free loan dealer.
5 star service that puts the customer first and foremost.
Get results with Jacaranda Finance.

6 December 2024
Unprompted review
Jacaranda Finance logo

Reply from Jacaranda Finance

Wow, thank you for the glowing review, Tracy (Verified Customer ***778), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Definitely Recommend

It was a really easy process. The decision took a day, because it's peak times. They asked a lot of questions, which I understand is their job. Once the contract was signed the money was instant. Repayments are super affordable and match when you get paid. Huge relief for me to have help from Jacaranda. Definitely recommend

6 December 2024
Unprompted review
Jacaranda Finance logo

Reply from Jacaranda Finance

Wow, thank you for the glowing review, Melissa (Verified Customer ***154), we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

Rated 5 out of 5 stars

Very quick and easy application

Very quick and easy application! Highly reccomended

5 December 2024
Unprompted review
Jacaranda Finance logo

Reply from Jacaranda Finance

Wow, thank you for the glowing review, Joan, we're delighted to know that our efforts to enhance our services are paying off, and we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Feel free to drop us a line if you need any assistance.

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