Ourglass Wine Reviews 

43
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Lots of options and price ranges for a gift subscription. Easy to complete the form and pay for gift when out of country. Extremely responsive to questions to ensure gift went to correct email.

Rated 4 out of 5 stars

Fantastic and unique wine. Extremely attentive service, especially when things don’t go perfect, like delivery delays.

Rated 5 out of 5 stars

What’s not to like? Personal service, wines we wouldn’t have picked ourselves which have all been delicious without standing bamboozled for 30 mins in your local wine shop (even if your off licence st... See more

Rated 5 out of 5 stars

Before trying Ourglass I previously had a wine subscription with another company. After two deliveries I reached a turning point, quickly realising that a lot of today's wine world is frankly, bul... See more

Company details

  1. Wine Club
  2. Wine Store

Written by the company

Ourglass is the wine subscription club that shows you what you love, and why. We started in 2017, out of a frustration. Wine is one of life's great pleasures, and most of the way it is sold seems designed to make you feel you do not quite belong: the endless choice, the borrowed jargon, the quiet suggestion that you ought to know more than you do. We never thought the problem was too much choice. It was too little meaning. So we built the other thing. Every month a small selection arrives, chosen by our team and trusted voices from growers whose bottles rarely reach a supermarket shelf. Wines you would be unlikely to find on your own. Each one comes explained: who made it, why it earns its place, what to put it with, and what it quietly teaches you about your own palate. The more you drink with us, the better we know you. TasteID, your taste profile, learns what you actually enjoy and helps shape each selection around it. Taste feeds understanding, not the other way round. We were named Decanter's Best Wine Club. But the recognition we care about most is smaller and better: a member pouring something at their own table, to people they love, with complete confidence. Find better wine. Know what you love. Ourglass. Taste, decoded.


Contact info

4.8

Excellent

TrustScore 5 out of 5

43 reviews

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4.8

All reviews

(43)

1 review in the last 12 months

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Rated 5 out of 5 stars

Beautifully selected exquisite wine for a good price

I love how carefully selected the wines are, delivered with information on its taste, origins and food they can be combined with. The wines are always delicious. We are quite picky drinkers yet we’re always amazed, you get so much for your money!

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Before trying Ourglass I previously had…

Before trying Ourglass I previously had a wine subscription with another company. After two deliveries I reached a turning point, quickly realising that a lot of today's wine world is frankly, bullish*t. I cancelled the subscription.

Not too long after I got speaking with one of the Ourglass team, we had a great chat about wine and so I thought I'd give their £50 subscription a go. It's safe to say that the wines were not bullsh*t at all!

I received a good range of wines which were delivered carefully in fully recyclable packaging. The customer service has been great and they really value customer feedback

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Great wine, lovely people

We received a subscription as a gift, and we look forward to the wines each month. I love the variety and the information provided. Customer service is quick, friendly, personalised, and lovely all around.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Ourglass, the only wine subscription you need

I absolutely Ben and MJ at Ourglass. They are really helpful and their knowledge of wine is incredible. I look forward to receiving my monthly box and since signing up I've broadened my taste of wines which was the objective. Thanks Ben & MJ!

2 December 2022
Rated 5 out of 5 stars

Fantastic subscription, quality better than the wine society

I love my Ourglass subscription! We get a sample of high quality wines that are great value for money. The quality is always better than what I would have chosen for myself. I thought I had a good sense of what I like, but Ourglass has introduced me to bottles I wouldn't have chosen and really enjoyed. I cancelled our wine society subscription after a few months of Ourglass boxes and increased the number of bottles we get from Ourglass. It's miles better!

29 July 2022
Unprompted review
Rated 5 out of 5 stars

A superb service

A superb service. Reliable, collaborative, and with always terrific discoveries. One of the best gifts I've ever given/received.

28 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Our experience with OurGlass so far has been excellent. Great product (really good wines that I've never seen before) and extremely responsive customer service. I recommend.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Gift!

Great service and attention to detail. This was a gift for a family member and they tailored our selection to our tastes.

Would use again!

28 September 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant in every regard!

Brilliant in every regard!
This was a leaving gift for a colleague and the team at Ourglass Wine were quick to respond and extremely accommodating on the subscription as it was a surprise.
If you are looking for outstanding service, incredible wine with an individual touch look no further.

2 August 2021
Unprompted review

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