ŌURA Reviews 4,146

I had a very good experience with Oura ring customer service yesterday. Via virtual assistant and a live customer service representative, I had a major problem with my ring resolved. I explained to them that the ring was not working after much troubleshooting. They were very attentive and looked at the ring’s performance, and did confirm that there was both a battery and mechanical issue. A replacement ring is being sent immediately. I appreciate their willingness to investigate and resolve this problem so quickly and kindly. A great company and a high performance ring.

I had some issues with my Oura ring 4 series. The company was quick to respond and solve the issue.

Ring works well but their website is broken and whatever you do don't logout of the app on your mobile as you're unlikely to ever be able to get back in. There are major back office issues with their software and website which is a shame as the ring actually works very well. They need to sort these issues out.

Oura responded to my concern immediately and their technology was able to remotely verify my battery concerns. No hassle and they are sending me a new ring. A totally easy process!

The Oura team was incredibly helpful and responsive since my initial request. Shout out to Mandy, Farian, Anthony, and John for helping through the whole process. I really appreciate the team diagnosing the issue with my ring and offering the generous solution of replacing my ring. Thank you again!

I had an issue with my gen 4 ring and the customer service representative was very efficient and solved my problem with a better than expected result. Thank you for prioritizing customer experience!

RESPONSIVE

Always making enhancements. Wonderful customer service.

Excellent answer timing, very good understanding of the situation and quick solution proposed. Exactly what's expected from a high level brand. They delivered skillfully.

Naomi was absolutely amazing and helpful! I love my oura ring and will definitely remain a long term customer. I hope to get the new ceramic one soon!

My Ring’s battery began to decline rapidly in performance, so I contacted customer support. Within minutes, they offered to send a replacement free of charge with no hassle. This is exactly what I consider top notch customer service.

I recently encountered a technical issue with my Oura Ring and reached out to their customer support team. I was thoroughly impressed by their efficiency; they immediately performed a remote diagnostic check on my device and confirmed the fault.
Without any hesitation, they offered a full replacement. Once I confirmed my details, they dispatched a brand-new ring via international shipping right away. The entire process was seamless, professional, and incredibly fast. It is rare to encounter such proactive and courteous service—Oura truly stands behind their product.

Best support team ever! Love the product and there mindset. Customers first 💪

I got prompt, kind and helpful service and my concerns were treated with care. Thank you Oura!

I felt offended and discriminated as my concern was treated differently. I can overcome my frustration over the poor performance of the product that i purchased but when i was treated with such offending manner buy telling me that Oura has this policy that prohibits from having a replacement from which i am entitled, be delivered in the Philippines when in fact, my wife has the same concern and hers was shipped out to the same address. I felt that i am being treated as a fool and i need an answer as to why was i treated differently.

Customer service was very helpful in navigating an issue with my Oura ring.

The ring is good and the app is excellent—it’s become an essential part of my health and wellbeing efforts over the last 3 years. However, with such fierce competition, I think their key selling point is customer service. You really can’t beat the level of care Oura offers. Any issue you experience is remotely diagnosed and the resolutions offered are second to none. Special thanks to Kai for helping me with my issues!

Had a great experience as the customer service was truly above and beyond. They were not only helpful to resolve my issue but went above my expectations to remedy the situations, quickly, generously and without a hitch.