Our Icons Reviews 102

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I placed an order on December 12th and received an email the same day stating that my order would be sent to their printing company, then shipped to me. I've reached out multiple times since then (no... See more

Rated 1 out of 5 stars

My order should have been delivered in 4-5 days, and after 7 days I don't even have a tracking number... There is no customer assistance and after 2 emails still no answer... I started the refund enqu... See more

Rated 4 out of 5 stars

I got the 3-piece set of Jordan's shot in Utah. Design looks awesome and everyone comments on it. However, the paper felt a little flimsy. I was expecting some thing more significant like a heavier pa... See more

Company replied

Rated 1 out of 5 stars

I didn't receive anything! I ordered 5 artworks and 1 Shirt on June 17th. Now, 3 month later, I still haven't received anything. I had email traffic with the team of our icons regularly, but th... See more

Company replied

Company details

  1. Poster Store
  2. Clothing Store
  3. Doctor
  4. Sports Medicine Physician
  5. Statuary

Written by the company

Daan Klein is an Amsterdam-based artist and graphic designer who draws most of his inspiration from sports. During COVID his other brand got out of business which allowed him to re-discover his interests in graphic design. He partnered up with Merijn (who runs the website) and together they founded Our Icons. We recreate iconic sport moments, to transfer your room, with our icons. Because we love sports ❤️


Contact info

2.1

Poor

TrustScore 2 out of 5

102 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Prints arrived folded and damaged

Prints arrived folded and damaged. A scandal for the price. Sent an email to customer service and fortunately they sent me new prints in proper package.

4 January 2023
Our Icons logo

Reply from Our Icons

Hi Maxime,

Thank you for your feedback. As we have discussed vai e-mail, a replacement order has been delivered to you. I hope the replacement is according to your liking :).

Have a nice day,

Team Our Icons

Rated 5 out of 5 stars

Quick delivery, great product

Quick delivery, and the order was perfect. Can't wait to put the prints up on the walls! I'm in Ireland and the print quality was great. I got the 3x Maradona Live is Life prints. Now I only need to negotiate with my wife about where I can put them!!

19 December 2022
Rated 5 out of 5 stars

Great customer service

Great customer service. High quality products. Fast shipping. Rectified an error that was entirely my fault in a timely and responsive manner.

15 December 2022
Rated 1 out of 5 stars

Damaged,Oliy Fingers, Hugh Printlines

I ordered the second time and I had a really great first picture. But this time it was completely the opposite. 2 pictures both had huge print lines, both are damaged and one of them had oily fingers on it. 90€ for 2 light wight paper which directly for the bin.

Support contact, answer: "we will inform the design department"?! I still wait for an answer, and I still wait for an exchange or payback.

1 December 2022
Rated 5 out of 5 stars

A++++

Buy 2, get the 3rd deal was unbeatable. Well worth it. Shipping was incredibly fast! Communication throughout was wonderful. Absolute pleasure to buy from.

26 November 2022
Rated 4 out of 5 stars

A little abstract art, a little sport, a lot of beauty…

Prints are great like the title states. Order of 6 arrived in two different shipments, one with 1 print and one with the remaining 5. Email with tracking numbers did not clearly show or state that there were two tracking numbers/shipments so the initial delivery of only one print was a bit of a surprise, although quickly explained by customer service after sending an email to inquire. I will purchase again.

1 October 2022
Rated 1 out of 5 stars

Package never arrived

Package never arrived. Zero response from customer service.

13 September 2022
Our Icons logo

Reply from Our Icons

Hi Jerry,

Thank you for your feedback! According to the track and trace provided by UPS, your order has been delivered at 09-24. Please let us know if that is not the case.

Have a lovely day,

Kind regards,

Daan

Rated 1 out of 5 stars

I didn't receive anything!

I didn't receive anything!

I ordered 5 artworks and 1 Shirt on June 17th. Now, 3 month later, I still haven't received anything.
I had email traffic with the team of our icons regularly, but the answers weren't satisfying. They say there's an issue with the shipping carrier all the time.
I've even cancelled my order several times, but I'm still waiting to get my money.

Would give 0 stars, if I could. :(

12 September 2022
Unprompted review
Our Icons logo

Reply from Our Icons

Hi Daniel,

Thank you for your feedback! Sorry to hear that you are unsatisfied with our customer service. Could you please provide us with your order number then we can refund you the full amount straight away. Thanks!

Kind regards,

Daan

Rated 1 out of 5 stars

The frames provided are of the absolute…

The frames provided are of the absolute cheapest materials, covered with plastic (not glass) and are not worth the price. I’m very disappointed with the purchase for what I received.

30 August 2022
Our Icons logo

Reply from Our Icons

Hi Peter,

Thank you for your review. We indeed chose plexiglass instead of normal glass as it is 30-times more impact resistant. Therefore it does not get damaged in transit. Sorry to hear that you are unsatisfied with our products. Please provide us with your order number then we can refund the amount for the frames.

Have a lovely day,

Daan

Rated 1 out of 5 stars

Your ordering process was confusing and…

Your ordering process was confusing and I still don’t know if my prefer went through although my AMEX was charged.

5 September 2022
Our Icons logo

Reply from Our Icons

Hi Janice,

Thank you for your feedback. Could you please give us your order number? Then we can see what happened there. If your AMEX was indeed charged and the order did not go through we will of course refund the full amount. Please let us know here, or e-mail us at our-icons.com. Have a lovely day!

Kind regards,

Daan

Rated 5 out of 5 stars

Very nice print

Very nice print. Just as advertised. Delivered quickly and packed exceptionally well.

7 September 2022
Our Icons logo

Reply from Our Icons

Thank you for your feedback! Hope you enjoy your order :).

Kind regards,

Daan

Rated 5 out of 5 stars

Happy consumer!

The posters arrived quickly. Everything was as it was supposed to be. I would like if they would do hockey or baseball posters. It could be Ovechkin’s goal, Orr’s goal, Babe Ruth’s homerun or Bautista "bat flip". Great product !

23 August 2022

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