Oud Library Reviews 82

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent customer service, highlighting their knowledge, helpfulness, and friendly demeanor. Many people appreciate the personalized approach and the time taken to guide them through the selection of high-quality, unique, and long-lasting products. The products, particularly the oils and scents, are frequently described as amazing, strong, and of high quality, with many consumers noting their impressive longevity. However, some customers mentioned that a few scents faded quickly, even after just a few hours.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Users describe positive interactions with the product. Many customers praise the high quality and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely hilarious and i mean hilarious,Aisha. Came to serve us at another table in Brent Cross when twas empty with immaculate knowledge about their products which we ended up buying. Plus not only did... See more

Rated 5 out of 5 stars

Met your staff Lina and she’s was genuinely a wonderful person interactive with, she was welcoming, very convincing and made me feel like my money was well spent. I hope to see more staff like her and... See more

Rated 5 out of 5 stars

I got stopped by Nadia at White City Westfield who gave me a sweet fruity scent,i immediately fell in love. Got to know more scents and will be back for Pure reverie for my husband. But i really loved... See more

Rated 5 out of 5 stars

Got served by a Lovely lady in battersea this morning, forgot to ask her name but she had a red cardigan on. I had no clue about what scents interested me the most but she guided me through all of the... See more


Company details

  1. Perfume Store
  2. Health and Beauty Shop

Written by the company

Oud Library is a fragrance brand specialising in memory-evoking perfumes with a storytelling approach to scent. Each creation blends artisanal perfumery with emotional resonance, designed to capture a memory in every bottle. Drawing inspiration from rare ingredients, traditional fragrance craftsmanship, and modern olfactory artistry, Oud Library creates long-lasting perfumes that evolve beautifully on the skin. Our collection spans pure perfume oils and high-concentration extraits, crafted for those who value depth, longevity, and individuality in fine fragrance. Every scent is carefully composed to unfold over time, revealing layers of character, warmth, and identity, making each fragrance a personal and intimate experience rather than a fleeting impression


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nadia and Omar were truly awesome

Nadia and Omar were truly awesome. Some of the most friendly and down to earth salespeople I’ve ever met. I’m definitely coming back to buy Eternal Eclipse and Amour Haven because of them. Such a great experience and product!! They definitely deserve a bonus!

17 October 2025
Unprompted review
Rated 3 out of 5 stars

doesnt last long

i bought royal bliss and one hubby - i can say they both dont last 24 hours on my skin as described sadly. sprayed royal bliss in the morning and 3-4 hours later its gone eventho im just in my room. dissapointed. im wondering if what they put on display at their booths are diff then the ones they sell? :(

16 October 2025
Unprompted review
Oud Library logo

Reply from Oud Library

Hi there, thank you for sharing your feedback. We completely understand your concern and really appreciate your honesty.

Because our fragrances are pure oils and contain no alcohol, they behave differently from spray perfumes. They sit closer to the skin, releasing scent more subtly and gradually over time. Longevity can vary depending on skin chemistry, which includes your skin’s natural oils, pH balance, and hydration levels. For example, dry skin tends to absorb oil faster, making the scent fade sooner, while well-moisturised or naturally oily skin holds the scent for much longer.

If you enjoy the scent itself, you can also apply a small amount to neutral areas like clothing or hair rather than just the skin. Oils tend to last significantly longer on fabrics because they don’t evaporate as quickly and in many cases, they can last up to 2–3 days on clothes. Here’s how to do it safely:

- Apply a small dab and gently rub it between your wrists, then touch your wrists to your collar, shirt, or sleeves.

- Avoid delicate fabrics like silk or suede.

- For a balanced diffusion, apply to pulse points (neck, wrists, inner elbows) after moisturising.

And just to clarify, our display testers come from the same exact batch as the bottles we sell. There’s absolutely no difference in quality or concentration.

Rated 5 out of 5 stars

Lina stopped me today

Lina stopped me today , I told her I got a blocked nose she told me she could fix it , she made me smell some coffee and then I smelt the tester strip and I could smell the magnificent scent one hubby it was so good like magic !! Coming back for sure

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Received great customer service from…

Received great customer service from Lina, as she provided me with a discount. The oud smells incredible—rich and long-lasting—and the staff were so kind and attentive, helping me find the perfect scent.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Lina was an exceptional sales assistant…

Lina was an exceptional sales assistant the first initial approach to me was direct but also funnh she stopped me right in my tracks her enthusiasm and smarts about the products is what led me to purchase the lovely fragrance ONE HUBBY top marks

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Arabian Cashmere

Got stopped today ready to leave but the girlies were too sweeett!!! Warmest sisters ever, Amina, Lina and Babaganoush had me spending and i left a happy girl, deffo seeing me again! x

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfume

I first smelt this in battersea on Sunday the lady on a stall sprayed it on a card for me I smelt it but dlidn't really pay much attention when I got in the car it was absolutely amazing so I looked on the little card and it said what it was called one hubby well me and my daughter both brought a bottle it came the next day absolutely amazeing service beautiful oud very happy

31 August 2025
Unprompted review
Rated 5 out of 5 stars

I came across two great workers Nadia…

I came across two great workers Nadia and Lina at the Oud library in white city who showed me a couple of amazing fragrances(eternal eclipse my favourite) and showed amazing customer service.

1 September 2025
Unprompted review
Rated 2 out of 5 stars

Bought 3 bottles at the Battersea power…

Bought 3 bottles at the Battersea power station stall, beautiful smell in the stall but tried them that day and the next and unfortunately they faded quickly, sahar our faded almost immediately. Paid £120 for all three.

9 August 2025
Unprompted review
Oud Library logo

Reply from Oud Library

Hi Sttevei,

I’m really sorry to hear you were disappointed, especially after liking the scents at the stall. That’s not the experience we want for anyone. A few things can affect how long oils last on the skin, and sometimes it can be as simple as the way they’re applied or how they react with your skin type.

If you can get in touch with us at contact@oudlibrary.com or drop by the stall again, we’d be happy to check the bottles and work something out for you. We want you to love your purchase and will do what we can to make it right.

Thanks for letting us know,
Oud Library

Rated 5 out of 5 stars

My Experience with Oud Library

As someone who is incredibly sensitive to smells, textures, and even light, I’ve always walked with a certain caution. Scents, in particular, have a profound effect on me. I never travel without a small scarf infused with a familiar scent I press to my face when I pass through overwhelming spaces like duty-free shops. Most perfumes are too strong for me… too aggressive… they make my head spin rather than soothe my senses.
And yet, something unexpected happened at the Light Upon Light event.
A kind and smiling brother from Oud Library gently handed me a scent strip. I hesitated as oud can be so intense. But out of courtesy, I took it. What I didn’t expect was to be completely captivated by it.
That night, something shifted. I found myself returning again and again to the scent, like a magnet. It wasn’t just pleasant… it was transporting. It was as if this oud carried whispers of something sacred: It reminded me of Mecca, not just its scent, but its feeling… a perfume that stirs not only the senses, but the soul.
When I got home, I placed the scent strip in my dress closet. For weeks, every time I opened that door, I was greeted by that gentle, deep aroma, never aggressive, always warm and grounding.
And because I’ve become a minimalist and a more thoughtful buyer, I no longer purchase by impulse. I let things sit. I give them time. I told myself: if in a month, this scent still lingers in my heart, then it’s meant for me.
One month later, I placed my order.
I even spray some on my prayer mat… and days later, the scent is still there, like a spiritual echo. It stays on your clothes, your skin, your soul. It’s not just a perfume, it’s an experience, a presence.
Oud Library is truly special. From the brother at the stall, to the sister I spoke with through their website, to the person I exchanged emails with, each interaction was filled with kindness, patience, and genuine warmth. It’s rare to feel so seen as a customer.
I truly recommend Oud Library, especially their "One Hubby" scent. If you’re someone who feels deeply… who connects through scent… this is not just a perfume. It’s memory and serenity.
Thank you from the bottom of my heart. May your work continue to bless others as it has blessed me.

13 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look