I made several purchases on their online shop, around 10, for a decent number of clothes. Usually clothes are good quality and in perfect condition, some are packaged / sealed, others in an open... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
1. There are frequent issues when shopping, especially with selecting colors and sizes. For example, choosing “white” often leads to other colors being shown instead. 2. After viewing a... See more
Company replied
Products are very good but making a return although pretty simple to do, take a long time to go through and their customer service is terrible.
Company replied
I finally got my refund. Was a little worried as I had waited nearly a month for even an update on my return but after contacting support via their contact form, Aline expedited my case and I was re... See more
Company replied
Company details
- Haute Couture Fashion House
- Children's Clothing Store
- Clothing Store
- Men's Clothing Store
- Outlet Mall
- Women's Clothing Store
About Otrium
Written by the company
Wear over waste
We want all clothing produced to be worn. No new clothing in landfills. We partner with fashion brands to sell archive or older collections at irresistible prices. But Otrium is more than amazing fashion deals. We are smarter for your wardrobe.We are smarter for your wallet.We are smarter for your world. Up to 75% off fashion brands you love, every day.
Otrium app
Hundreds of designer outlets in one app
You can easily find archive fashion you love online and on our app. Scan the QR code to download the Otrium app!
Contact info
Danzigerkade 16A, Amsterdam, Netherlands
- otrium.com
3.2
Average
8K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
great experience
Price/Quality, delivery, returns and refund. The experience it's great :)
6 December 2024
Unprompted review
This is my favorite webshop
This is my favorite webshop. You can find good products here at really great prices. The website is clear and easy to navigate. And the return works very well if necessary with the return sticker sent with the package.
I highly recommend it.
30 November 2024
Unprompted review
Good seleccion and prices
Loved the experience of shopping and the good prices
19 November 2024
Unprompted review
Happy with my first purchase
This was my first time trying this company and I'm happy with my purchase. I ordered a coat, it arrived fast and has been wrapped well. The product is excellent arrived in mint condition, the price was half of the original on maker's website. I would definitely order from here again.
17 October 2024
Unprompted review
I am very satisfied with the following:
I am very satisfied with the following:
- Prices
- Discounts (on regular basis)
- Fast Returns/Refunds
- Graceful return period (60 days)
- Reliable Customer Service
All of the above makes you my #1 choice of a Clothing Shopping Site.
18 November 2024
Unprompted review
No info about the garment material!
No info about the garment material!
Very far images from the product!
26 September 2024
Unprompted review
No response to multiple customer service contact; issue not solved for over 15 days
I placed a large order which was supposed to be delivered on 2 September but was delivered to the wrong address. Since then, I called Otrium multiple times (no response on the phone), submitted three forms via the website, sent multiple emails and the matter is still not solved. I only received two responses via email with over 3 days delay each from my original messages and the matter is still not solved. Is there a way to have Otrium respond and solve this at last???
2 September 2024
Unprompted review
Lacking in due diligence
Bought a suit for my partner, which I had to purchase three times and returned the first two because each time they sent the wrong size (either the blazer or the trousers). Absolutely amazed at the lack of care.
16 September 2024
Unprompted review
Everything was perfect!
14 September 2024
Unprompted review
Best webshop ever
Best webshop ever, feels safe. very good communication and very good prices, thank you for being there☺️
10 September 2024
Unprompted review
Shipping costs
Otrium is a nice online shopping platform but they get shipping fee for each order, which is not attracting. They should put a minimum order amount to dismiss the shipping costs.
28 August 2024
Unprompted review
I love Otrium!
I love Otrium!! Great deals on some very fashionable threads!!
3 September 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I shop very often here
I shop very often here. Keep up the good work, Otrium!
2 September 2024
Unprompted review
Reply from Otrium
Hi Sanyika,
Thank you for your fantastic review! It means a lot to us to hear that you had a great experience with Otrium. Your satisfaction is our driving force, and we look forward to welcoming you again for more fashion inspiration. 💖
Best regards,
Otrium
I received the wrong item twice
I received the wrong item twice. I ordered an lk benett peplum jacket and twice i got a jacket in a different style and size!!
18 August 2024
Unprompted review
Reply from Otrium
Hi,
Thank you for your kind words! We are delighted that you are satisfied with both the fast service and our wide product selection. We will continue to work hard to provide you with the best fashion experience. We look forward to assisting you with your next purchases.
Thank you,
Otrium
Very upset
Very upset, i have been trying to Change the treiners i orderd. Didn't fet any feed back
6 August 2024
Unprompted review
Reply from Otrium
Hi Paulo,
Thank you for your review. We are sorry to read that you haven't received any feedback regarding your request to change the trainers you ordered. Our sincere apologies for the inconvenience.
Unfortunately, we were unable to trace your order from this review in order to contact you directly. It is very important to us that our customers feel appreciated, which is why we often offer solutions to accommodate customers for any inconvenience.
If you have any questions, feel free to contact us at any time through our customer service channels. That way, we can help you further as soon as possible.
Kind regards,
The Otrium team
Good collection at nice prices and…
Good collection at nice prices and quick efficient shipping.
My linen blazer came all badly folded a d having difficult time getting it pressed,but otherwise all ok
1 August 2024
Unprompted review
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