Oscarandtilly Reviews 

627
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product range, noting that it offers a fantastic variety of items suitable for everyone to enjoy. Reviewers often mention the exceptional quality of the products, describing them as stylish, well-made, and luxurious. People also highlight the beautiful packaging, which frequently includes lovely personal touches and thoughtful details from the owner. Consumers consistently note that the delivery service is extremely prompt and reliable across all their purchases. Additionally, buyers appreciate the outstanding customer service, emphasizing that inquiries are always answered quickly and in a very friendly manner.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully made with gorgeous... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as second to none, impeccable, and... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting fast shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oscar and Tilly are outstanding!!! From order to delivery it was an absolute pleasure to deal with this company. My order arrived beautifully packaged with a lovely note inside- a charming and much a... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of beautiful products at affordable prices. A great clothing range to suit all ages. I have had lots of complaints about the tulle mink skirt i bought, so comfortable yet stylish. I ha... See more

Rated 5 out of 5 stars

Quality products sea salt candles packaged so wonderfully arrived in a strong box well presented with candle holders it was a lovely experience even better then St Eval and home and bay packaging I... See more

Rated 5 out of 5 stars

Nothing negative to say. I've ordered multiple times and delivery has always been quick. The quality of products I've bought has been excellent and on the one occasion I had a query , the customer se... See more


Company details

  1. Home Goods Store

Written by the company

Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(627)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Product is beautiful and they took the time to wrap it for me as it is a gift. Will definitely use again and recommend anyone thinking of using them to buy!

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Lovely packaging, great item that I’d been trying to get a hold of for a while now. Thankfully Oscar & Tilly had it. My 1st order with them but I’ll be back. Thanks

23 September 2024
Rated 5 out of 5 stars

Great service from Oscar and Tilly

I am delighted with the shopping experience. I bought a lovely weekender bag by Elizabeth Scarlett and they were able to give me a 15% discount. I used the Chat feature and was kept informed about delivery etc. The bag arrived when they said it would and was beautifully packed. Will definitely buy from them again!

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond customer service

Lovely selection of items, website is easy to use and items well described. My order was dispatched very quickly and packaged well with care. There was a minor issue with an item being out of stock however the issue was communicated well and the owner went above and beyond to source a replacement, the communication throughout was excellent and it was a lovely personal and thoughtful service. I have placed a couple of orders recently both for myself and gifts for friends and family, lovely shop, thank you so much for your excellent service

9 September 2024
Unprompted review
Rated 5 out of 5 stars

So pleased

What a genuinely lovely little business, I ordered a candle wick trimmer which was perfect, it came packaged so well and arrived so quickly and the communication was 11/10. Would definitely order from them again, they have so many lovely bits on their website. Thank you!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

High quality range of goods at an affordable price’

This family based company is new to me and the range of goods offered is extensive. I ordered the summer bunting and a number of the Elizabeth Scarlett coin purposes and wash bag.
The items are unusual, beautifully made and warrants their price which is similar to the high street.
Parcel arrived via first class and all items beautifully wrapped in tissue and finished with a handwritten card.
Finally I cannot speak highly enough of the customer service I received from Bernie, the Founder and her small team.

6 July 2024
Rated 5 out of 5 stars

Cute items

Loved the items I bought but the service was very special , personal and caring . I hav shown my friends the lovely letter I recd can’t recommend enough . Well dun

3 July 2024
Rated 5 out of 5 stars

Top notch & personal customer service

Top notch & personal customer service! When an item I ordered was out of stock, Bernie went above & beyond to help me find a replacement (which was even better than my first choice in fact) and get it to the receiver on time. You don’t get communication and service like this from big companies. Excellent quality products too. I highly recommend this shop.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Blue Hare Napkins

Free delivery was most appreciated and the item was beautifully packaged; included was a personal handwritten ‘thank you’ for your purchase note.
I don’t always leave reviews but this Company stood out for all the right reasons and I wish them every success.

21 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look