Oscarandtilly Reviews 

627
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product range, noting that it offers a fantastic variety of items suitable for everyone to enjoy. Reviewers often mention the exceptional quality of the products, describing them as stylish, well-made, and luxurious. People also highlight the beautiful packaging, which frequently includes lovely personal touches and thoughtful details from the owner. Consumers consistently note that the delivery service is extremely prompt and reliable across all their purchases. Additionally, buyers appreciate the outstanding customer service, emphasizing that inquiries are always answered quickly and in a very friendly manner.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully made with gorgeous... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as second to none, impeccable, and... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting fast shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oscar and Tilly are outstanding!!! From order to delivery it was an absolute pleasure to deal with this company. My order arrived beautifully packaged with a lovely note inside- a charming and much a... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of beautiful products at affordable prices. A great clothing range to suit all ages. I have had lots of complaints about the tulle mink skirt i bought, so comfortable yet stylish. I ha... See more

Rated 5 out of 5 stars

Quality products sea salt candles packaged so wonderfully arrived in a strong box well presented with candle holders it was a lovely experience even better then St Eval and home and bay packaging I... See more

Rated 5 out of 5 stars

Nothing negative to say. I've ordered multiple times and delivery has always been quick. The quality of products I've bought has been excellent and on the one occasion I had a query , the customer se... See more


Company details

  1. Home Goods Store

Written by the company

Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(627)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful items, great service…

I recently ordered from this company for the first time and immediately placed a second order as I was so pleased with everything I ordered, the items such as my China mugs were great quality and beautiful colours. Everything came promptly and very well packaged with a personal note from the owner , I would highly recommend this website and I will definately use this site again in the future.

20 January 2025
Rated 5 out of 5 stars

What a lovely experience

What a lovely experience purchasing from Oscar and Tilly. Bought a couple of items in the Christmas sale, lovely products, they came well packaged. Communication was great. Will purchase from them again.

27 December 2024
Rated 5 out of 5 stars

Bernie's The Best!

Oscar and Tilly's owner Bernie is so lovely and extremely kind - she's the best!
A beautiful website full of gorgeous things to buy.
I am so happy with all my purchases and the brilliant customer service, that I know it won't be long before I buy something else!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Such a lovely company

Such a lovely company! Parcel was sent out promptly but went missing (stuck in a depot) and a replacement was sent out immediately. Bernie answered my emails extremely quickly and was so apologetic (even though it wasn’t their fault). Gorgeous Christmas candles - love them! Will definitely use Oscar and Tilly again.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

What a gem!

I ordered a specific Elizabeth Scarlett clutch that my daughter wanted for Christmas and was out of stock everywhere - Oscar and Tilly came through for me with exactly what she wanted, plus quick delivery and beautiful tissue paper wrapping; I didn't even need to re-wrap it to pop under the tree, just added ribbon and a card. Would 100% buy from them again. Thanks O&T!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond …

Efficient and prompt service was a good start but where Bernie went above and beyond was when she showed such compassion and support in respect of my delivery requirements of a gift to my sister who is undergoing chemotherapy.

I have already placed a further order with Bernie and can certainly recommend dealing with this business - you will not be disappointed.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

so happy that I came across your…

so happy that I came across your website x Having made a mistake on my order you quickly cancelled and refunded with no fuss. My 'proper'order arrived quickly packed and wrapped beautifully in company logo tissue paper & sellotape and smelling delightful from the scented tea lights in my order ...... Look forward to shopping with you again x

30 October 2024
Rated 5 out of 5 stars

Beautiful items, superb customer service

Ordered some fabulous cushion covers which were packaged so well in tissue paper and waterproof outer packaging as was explained the weather was not currently very good. . There was also a lovely note from Bernie enclosed.The covers are beautiful, I just had one question and so emailed. Within 15 minutes I received a very helpful reply back from Bernie the likes of which is unusual now a-days. It is clear this company really care about their customers. I cannot recommend Oscar and Tilly highly enough. Very happy customer. Thank you

15 October 2024
Unprompted review

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