OrthoFlexx Reviews 1,013

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 719 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the product's durability, strength, and overall quality. Customers consistently find the insoles provide excellent arch support, making walking enjoyable and comfortable, even for those with conditions like flat feet or plantar fasciitis. Many people appreciate the significant difference these insoles make in alleviating foot pain and improving posture, often preferring them over custom orthotics. The customer service is also frequently praised for being superb, prompt, and helpful, especially when addressing issues like incorrect sizing or product exchanges. However, some people were dissatisfied with the product itself, finding it uncomfortable, too soft in the front, or that the arch support did not sit correctly, exacerbating pain.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its strong, well-made insoles that... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the durability and strength of the... See more

Order

People report positive experiences with the ordering process, finding it easy to order and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the superior support and... See more

User experience

Clients share positive opinions on user experience, with many finding the insoles to be very comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more

Rated 5 out of 5 stars

Great strong insoles well made and value for money, Soft and comfortable was reluctant to buy at first but will look for another pair as perfect for my flat feet with great support. Happy customer !... See more

Rated 5 out of 5 stars

My foot pain is metatarsalgia, not plantar fasciitis at all. On the first wearing of the insoles I felt those bones shifting. The insoles being the full length of the foot, the significant strong arch... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant product and customer service

I bought two pairs of Orthoflexx insoles over a year ago and they literally changed my life. My foot/knee pain went from a 7 to next to nothing and I have gone from struggling to walk 2k steps a day to doing 10k plus. I bought another two pairs in April and accidentally ordered the wrong size as I had looked at the USA shoe sizes and they were replaced free of charge when I emailed to say what I had done. Superb service and brilliant product. Would not buy from anywhere else!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

After having surgery recovery was…

After having surgery recovery was difficult because my foot swells and hurts my lowe ankle since I wore the soles I fell the pain decreased a lot and helps me to do my daily sports activities and my work like got a lot better without feeling so much pain. I recommend this product 100% 👌

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Kamila

Great customer service from Kamila - prompt, kind and understanding. Orthoflexx insoles definitely have a stronger arch than others I’ve tried, and whilst not got rid of it, they have definitely helped reduce my plantar fasciitis symptoms - I’m hoping with continued use they will. I’m a uk size 9.5 foot so the medium was suggested for my foot, but I found the L suited my foot better,

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great purchase

I used many different types of arch support insoles, but none of them were as solid, sturdy, and supportive as OrthoFlexx.
They were delivered in just a few days.
Love them!!

20 April 2026
Unprompted review
Rated 4 out of 5 stars

I found them very comfortable but.....

I found them very comfortable and they have helped me from my feet all the way up to my hips.
The only problem I found and the reason for only 4 stars is the size. The insole I ordered was supposed to be for up to a size 13 shoe. I wear a size 13 shoe and when I installed them I found them too short. Short enough to leave at least a 1/2 inch gap at the heel. This causes discomfort.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Wrong size…no worries!

Somehow, I accidentally ordered the wrong size despite checking the size chart. The replacement process was very easy, and the people in customer service were so kind!
The insoles are perfect. I have expensive orthotics made by a podiatrist, and OrthoFlexx insoles are just as good! I will be ordering more so I don’t have to keep changing insoles every time I wear different shoes.

14 April 2026
Unprompted review

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