Orli Jewellery Reviews 

270
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish designs of the jewelry, often noting its uniqueness compared to other options. Many appreciate the seamless ordering process and the quick, reliable delivery service, with items arriving beautifully packaged. The customer service is frequently highlighted as exceptional, with staff being helpful, responsive, and going above and beyond to assist with inquiries and special requests. Reviewers are delighted with their purchases, finding the jewelry to be well-made and often exceeding expectations, making them eager to order again. However, some people mentioned a desire for more solid gold options instead of gold-plated items, and a few experienced initial issues with sizing or incorrect orders, which were promptly resolved by customer service.

What people talk about most

Product

People report positive experiences with product, often describing the jewelry as beautiful, delicate, and... See more

Quality

Customers consistently note positive experiences with quality, often describing the jewelry as beautiful,... See more

Order

Customers had positive experiences with order, praising the effortless process from ordering to delivery and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Customer service

Users describe positive interactions with customer service, consistently praising the excellent, outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 pieces of jewellery and was very pleased when they came they are absolutely beautiful the only thing is one of the bracelets have to be returned as my wrist is a little chunky so it needs... See more

Rated 5 out of 5 stars

Excellent customer service. I ordered a bracelet and chose the wrong engraving by acciden. On arrival I emailed and explained and I was offered free return and a remake of the item for a small fee. Em... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(270)

246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a bracelet with initial &…

Purchased a bracelet with initial & birthstone for a friends special birthday, excellent, speedy delivery, also purchased the gift bag etc, fantastic quality, the packaging looks very classy, highly recommend & will definitely purchase from this company again 😀

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Gold plated bangle

Bracelet-lovely quality-as described and photographed. Very pretty.
Great communication with seller via emails and prompt delivery.
Definitely recommend.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality necklace

I ordered the gold heart necklace and as this was my first purchase from Orli I was a little nervous, but I had no need to be! The necklace arrived quickly with great comms. It is beautiful and exactly as shown, I am delighted with the quality. The necklace was nicely packaged and all round it’s been a good experience. I will be buying again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

New bracelets

Brought three gold bracelets and got discount on them. I love every one of them. Clear and easy to use website, quick delivery too! Don't hesitate, just order, you won't be disappointed!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from this company…

First time ordering from this company after a chance encounter on Google
How lucky!! I was looking for a gift for a friend’s birthday,I found a lovely unusual bracelet which I ordered.It arrived quickly with beautiful packaging.The bracelet exceeded my expectations and she loved it.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and superb Jewelry

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent.
​I recently had to exchange a Christmas gift that wasn’t quite my style—my first time ever needing a return. The process was seamless thanks to Benjy, who went above and beyond to assist me. Speaking with him felt like chatting with a friend; he truly values customer loyalty. I can’t recommend Orli enough for their trendy designs, quality silver, and exceptional staff. Huge thanks to Benjy for making the exchange so easy!

13 February 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such an incredible review Angela! It means a great deal to hear that you’ve been able to build a collection of over 10 pieces with us, especially knowing how challenging it can be to find jewellery that suits a nickel intolerance. We’re so pleased the quality has remained consistently excellent for you.

We’re also really glad the exchange process felt smooth and supportive. Looking after our loyal customers is something we genuinely care about, so your kind words truly mean a lot. Thank you for recommending us and for your continued support 💎

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, great choice, unique items, something to suit every occasion and with a lovely gift box.
Swift delivery, item well packaged.
Will definitely purchase from this company again.
Item in a lovely gift box

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a last minute personalised…

Ordered a last minute personalised present. Customer service got back to me straight away and dispatched so it arrived in time. Quality is great and looks alot more expensive than what I paid. The gift wrap is a lovely luxury touch. Very impressed.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful birthday present

I purchased a necklace for my daughter’s 40th birthday and when it arrived it was even prettier than I realised. Also the free gift of a bracelet was such a surprise and will be added to her presents. I didn’t know about Orli before but its items are very reasonably priced and delivery was quick and nicely packaged. I also have a granddaughter and nieces so I know where I’ll be looking for them 😊.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought a bracelet for a gift with the…

I bought a bracelet for a gift with the gift wrapping and a free gift. When this came I thought the original bracelet wasn’t delivered I contacted Orli and followed what they said by the following day it was sorted, I hadn’t realised there was another package in the box with the order in and the other bracelet was the free gift. I am so pleased with both items and the swift response and help given. I couldn’t recommend them enough and certainly would order again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Order was received promptly.

Order was received promptly.
Bracelet was beautiful unfortunately too small for my wrist..if bigger size available would have been amazing.Return process worked well.
I will definately use this company again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The necklace was too tight so asked to…

The necklace was too tight so asked to return for a refund even though I loved the necklace. I was told they could make it longer which they did within a week of returning it no quibble or questions or extra payment. Absolutely fabulous customer service and support. Will definitely order from here again.Thank you so much 😊 Nan

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and lovely products

Beautiful jewellery and excellent service. I have ordered from this company 3 times and everything has been smooth. I was particularly impressed with their exchange service and the personal touch of the emails - and a refund would have been offered too! Will definitely purchase again.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Jewellery delivered on time and in beautiful, simple packaging.
Sent my necklace and bracelet to be extended a little and it was no issues and amended for free. Benjy was brilliant with keeping in touch and I’ve received my necklace and bracelet back within a week. Fantastic quality and great unique design. Would highly recommend Orli . Thank you.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely 60th birthday gift

Ordered a silver initial/birthstone necklace for a friend's 60th birthday. I haven't given it to her yet but it's lovely so I'm sure she will love it.

30 January 2026
Unprompted review

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