Orli Jewellery Reviews 231

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique design of the jewelry, often noting its stylish appearance and how much more expensive it looks than it is. Many people highlight the exceptional customer service, describing staff as helpful, friendly, and dedicated to ensuring satisfaction, even with after-sales support. The ordering process is frequently mentioned as easy and straightforward, with quick delivery and attractive packaging adding to the positive experience. However, some customers also noted issues with product quality, describing items as thin, light, and cheap-looking, leading to disappointment. A few other people also felt that customer service was bad and were unhappy about having to pay for tracked returns for what they considered poor quality goods.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful,... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the beautiful,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process straightforward and... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

My necklace from Orli arrived today

My necklace from Orli arrived today . I absolutely love it. I am going to wear it at my daughters wedding. It will look lovely with my outfit. I will be buying more from Orli and recommending them to friends and family .

13 April 2026
Unprompted review
Rated 5 out of 5 stars

The best service

they are just such a fantastic company to deal with. From ordering..to delivery and their customers service is outstanding.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely quality

I ordered an engraved heart and birthstone knotted bangle for a family member. The bangle arrived beautifully packaged in tissue paper within a box, which I had also ordered. I couldn't resist taking a peek, and am very happy with my purchase and I know my niece is going to love it. Thank you!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service. Great jewellery, which is just beautiful and unique.
So looking forward to wearing my new pieces Thank you x

10 April 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

What a great company to do online shopping with. Orli Jewellery have a great selection of unique Jewellery, something for everyone. Their customer service is exceptional. My first time shopping with them and I was very impressed. Thank you Benjy.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say. Absolutely stunning bracelet.
Would defo recommend and customer service is over and above if you have any issues.
Would defo recommend and now looking to purchase another .

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I was delighted with my purchases the…

I was delighted with my purchases the necklace and bangle from orli are just as seen ever better.. :) first time buying will be back!! love the packaging and quick easy delivery pouches are cute too thanks very much keep up the great work

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Earrings

Lovely Earrings, bought some birthstone hoop earrings to match a necklace that my late mother left to me. Will be wearing them both to my son’s wedding so that I feel she will be part of it .

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Gifting

Amazing jewellery great prices deliverd on time . Lovely packaging
My second time purchasing from Orli definitely will be again

3 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is just wonderful

The customer service is just wonderful! Great communication throughout and even a little thank you note in the package.
My necklace is lovely. I am so pleased. It's a real statement piece and I can't wait to show it off!!!
Delighted.
Thank you x

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Not sure why there are so many great…

Not sure why there are so many great reviews unless I just had a dodgy item.
Looks like it's made of old brass. Absolutely awful quality. So disappointed

23 March 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hi Jane! We’re sorry to read your feedback.

Your comments are not in line with the standard of our jewellery, which is made using carefully selected materials and consistently receives excellent feedback from our customers.

It’s highly unusual for one of our pieces to be described in this way, which suggests there may be an issue with the specific item received.

We encourage any concerns to be handled through our high standard customer care, so we can properly review and resolve them. We have also reached out to you directly from our customer care team. Please do get in touch with us at customercare@orlijewellery.com
and we will be happy to assist you further ✨

Rated 5 out of 5 stars

Beautiful jewellery and outstanding customer service

I contacted Orly regarding an anklet that was out of stock and they kindly made me one. It arrived quickly and the customer service was outstanding! The anklet is beautiful and very well made. I would definitely recommend Orly for their beautiful jewellery and value for money.

29 March 2026
Unprompted review

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