OrderwiseReviews 

We recently migrated from Desktop to Cloud. We were very fortunate to get Lucy S as our infrasctructure consultant as she made the whole process very seemless with minimal downtime. She went the extra mile to assist us with some issues we had that weren't related to the migration. I've also delt with Vicky S, Senior Infrastructure Services, and Hannah R, 1st line Customer Support, both exceptional at their jobs and a pleasure to deal with.

Very informative. Gave us a sense of where we need to improve our own data integrity. As well as clear explanations of our next steps in the process.

Awful to deal with, very poor customer service and no interest in working with their existing customers.

We run Orderwise on-site on our own server.

We’ve been advised that support for the on-premise version is likely to end within the next 18–24 months, effectively forcing a move to the cloud product. For a business-critical ERP/WMS, that’s not a reasonable planning window.

Cost is also a major concern. We currently pay around £2.25k per month (£27k per year). When we asked for an indicative cloud price, we were told to budget approximately £4,500–£6,000 per month (£54k - £72k per year) a huge increase over our current costs!

On top of that, we were told the move would be a full migration project rather than a straightforward upgrade.

Given the short notice, significant cost uplift, and migration effort involved, we’re now looking at alternative software options.

Yazmin was extremely helpful in reviewing our support call

Our company is going through a period of re-organisation having been acquired by new owners a few months ago. Niall gave a 3 hour tailored demonstration of features and functions within a number of Orderwise modules to memebers of the project team aimed at answering questions that have arisen as we set out on a journey of consolidation

Orderwise Accounts training was clear, practical, and well paced. The trainer had excellent knowledge of the system and explained not just what to do, but why, which made it much easier to apply day to day. They were very patient with questions and went in-depth where needed without overcomplicating things. I am feeling far more confident about going live with the accounts module.

had great knowledge base. was very helpful with every quey we had and learned alot about orderwise to help us move forward in the business

Niall was easy to get along with & made the process more engaging than I expected. He listened to all the questions I had and gave clear & easy to follow advice. He helped me understand the modules with more detail and if I went off on a tangent about another aspect of Orderwise (based on what I was learning) he always brought it back to how I could implement that into the modules we were discussing.

As always Stephen was most helpful. He is competent and gets things done promptly.

Lynton handled my query and helped me to resolve the issue in super quick time

Despite paying them over £5K/year for a support package what you get back in terms of support is actually laughable. I emailed support this morning about changing my designated contacts as asked where in the portal i could do that. I received the response that these "can be managed under the My Links section". Of course it's under My Links. How could i not see that? I then go on my links to find: "To review or update your Designated Contacts use the Administrative request type on the Contact Support page.". So I respond to same support email asking please may i have this since it's asking me to contact support anyway and I then ghosted by said support. I am never not shocked at the fact that these companies can get away with this kind of behaviour. They only care about one thing and that is your money. Customer satisfaction comes last on their list. Scratch that - it's not even on the list! Please do yourself a favour and run a mile!

Having used Orderwise for around 10 years the system was very good for our business however approx 5 years ago we found a major floor in the system when we were busy part of the system would slow right down. We have reported this EVERY October/November since and nothing has ever been done, it really hampers our Q4 peak season and they just brush it off and never fix the issue leaving us to struggle, then in Q1 they promise it is fixed. I think i should have learnt by now but moving systems is not simple. To top it off they have increased the costs massively and the support since the take over has been woefully underfunded despite them charging us nearly double.

And don't get me started on their browser version of the software.

Excellent training received from Dave Hamilton today. He is very knowledgeable and can apply that to our business.

Two months ago, I posted a detailed review describing our ongoing issues with Orderwise — specifically, a fault that’s been present since week one of our implementation back in 2021, and the company’s failure to fix it despite repeated assurances.

Orderwise publicly replied, stating that our account manager would contact us to “work towards a resolution.” Unsurprisingly, that never happened. Two months on, there’s been no contact whatsoever — not a call, not an email, not even an acknowledgment.

That response now feels like a PR move to make it look like they care, when in reality, nothing has changed. The same issue remains unresolved, and the same dismissive attitude persists.

The pattern is clear: once Orderwise has your money, meaningful support effectively ends. Their communication only seems to happen in public replies, not in actual follow-up.

If you’re reading this while considering their software, be warned — the system may be decent, but you’ll be on your own the moment things go wrong. Our experience has been one long, frustrating lesson in how not to treat customers.

Very helpful - again, Thank you.

Hannah was really patient, very friendly and also very knowledgeable.

Niall, our training administrator was excellent through all of his sessions. Patient, knowledgeable and very easy to communicate with - both my colleague and I felt like we got exactly what we needed from the process and look forward to using the system going forwards with a lot more confidence.

Great service and explained everything with clear and plain instructions. Resolved the issue quickly and professionally.

Dave was a brilliant trainer and very helpful and nothing was too much for him an absolute credit to orderwise.