MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me... See more
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Review summary
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I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more
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The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understandin... See more
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Everything has been great about this company. Customer service is amazing. The medication is life changing. I am only a few weeks in and I am losing weight, my inflammation is down, and I have more en... See more
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Company details
About OrderlyMeds
Written by the company
Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.
We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:
-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.
-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.
-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.
-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.
Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.
We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Contact info
United States
- orderlymeds.com
3.7
Average
592 reviews
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Super slow to process compared to other companies, then I was told a 8-10 day delay in shipping med, after they accepted my payment
Super slow to process you from one phase to another, seem to be "closed" over weekend, nothing happening with my submission to provider or approval/denial ect. Many other sites for same or lower price you can order glps and be approved and meds shipped almost immediately. This process with orderly meds has been at least 5 days before i was notified it was even sent to pharmacy, and now im told they have a 8-10 delay before it will even be shipped. So at least 15 days will have likely passed before I even get a tracking id for the shipment. I also could not log into my portal/account over the weekend while my info was being sent to a provider for review, but i kept getting texts that they had continued to try to contact me via text for more information, and I had not responded. When I finally got a reply from someone via email, they told me I would be unable to login to see account details and would be unable to provide additional info ect on the portal while my info was being sent to and or reviewed by a provider.
14 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shana was very nice and knowledgeable…
Shana was very nice and knowledgeable also patient
Exactly what customer service should be.
19 May 2026
Unprompted review
Reply from OrderlyMeds
Now this is the kind of feedback we love to see 😊
Shana sounds like she delivered the perfect mix of patience, knowledge, and genuine care—and honestly, that human connection matters. Great customer service should leave people feeling helped, comfortable, and confident, not rushed or brushed off.
Thank you for taking the time to call her out specifically. We’ll make sure she sees this 💙
A+ Customer Service
Totally professional and very knowledgeable as well as patient.
19 May 2026
Unprompted review
Reply from OrderlyMeds
We’re so glad to hear about your experience.
We believe professionalism should still feel personal, and it means a lot to know that came through in your interaction. Thank you for sharing this with us 💙
BUYER BEWARE!
BUYER BEWARE!
They tell you that your card will not be charged until product is shipped, they charged my card the day I placed my order. After two weeks of waiting and receiving nothing not being able to log into my account to find out what was going on being told mixed things on my order.First it was still under review then, it was at the pharmacy, then back to still under review. This company uses only a I computer generated responses.You can never talk to a real person! I finally received my order after three weeks when their website says 5 - 7 days. I did my initial injection, and within a couple days started having severe stomach cramping, abdominal pain became so constipated after a week on it that I thought I was going to die. I messaged the company on a friday morning by saturday afternoon had received no response messaged again, received a standard AI response that it had been sent to their medical team, by monday morning, it's still not received any communication. I found a support group on social media that actually gave me the help I needed to deal with what was going on Thank goodness! The following Wednesday I received a message wanting to check-in with me to see how things were needless to say. I gave them a piece of my mind. Told them how horrible their customer service was received a standard AI response back, saying that they would have customer service reach out to me and have not heard a word since and that was two weeks ago! I am so happy that I decided to use a credit card for the initial purchase that I planned on closing out, be, cause I would not trust these people to have my credit card number. I've heard other horror stories from people where they tried to cancel, and they still just send them the product and charged it to their card, or other situations where their card got charged, and they never received the product!
9 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We do want to clarify that we require payment upfront, as most services do. This provides patients with immediate access to the Medical team and helps ensure that those entering the medical review process are actively looking to move forward with treatment.
Regarding communication, we apologize that your concerns were handled through text only when a call would have been more appropriate. We are actively working on updating our system so situations like this are routed to our team for a direct call when needed.
For cancellation requests, we are transparent on our site that once a prescription has been sent to the pharmacy, cancellation is not guaranteed, as fulfillment may already be in progress.
We also want to clarify that our Customer Success team is not made up of medical providers and cannot give medical advice regarding side effects. Any symptoms or treatment-related concerns must be reviewed by the Medical team so patients receive guidance from the appropriate licensed professionals.
If you would like us to review your case further, we are available to assist.
They continue to reach out
They continue to reach out, which is great. However, I’m very easy going and think I need help or change now.
16 May 2026
Unprompted review
Reply from OrderlyMeds
Thank you for the feedback—we’re glad to hear the continued outreach has felt supportive 💙
It sounds like you may be feeling ready for a change or additional guidance in your treatment plan, and we definitely encourage reaching out to the Medical team through MedChat so they can review your progress and discuss options with you directly.
We appreciate you being part of the OrderlyMeds family and are here to support you along the way.
I have zero complaints about Orderly…
I have zero complaints about Orderly Meds! Any time I've called their customer service is always excellent!
15 May 2026
Unprompted review
Reply from OrderlyMeds
This absolutely made our day to read 😊
Knowing you’ve consistently had excellent experiences with our customer service team means so much to us. We work hard to make sure patients feel supported every time they reach out, so hearing “zero complaints” honestly feels like the highest compliment.
Thank you for your trust and for taking the time to share this 💙
It went really well the first couple…
It went really well the first couple months. But the last order was screwed up by them. I did click the button that asked to discuss a lower dose because I'm getting closer to my goal and I wanted to find out about microdosing. Because of that they automatically reduced my dose from 7.5 to 5 and charged me $598 for 1 month. I'm never using them again. I contacted them immediately and they could not change the order. I had a receipt showing that I bought a month of 7.5 but they still sent out a lesser dose and I ended up paying outrageous. It always got more and more every time. I will find a new pharmacy. Plus they text you every week to find out how you're doing but it's not really a person it's AI they cannot even keep up with your weight and when you're stuck they just keep telling you it'll get better later which it does not. Find out more reputable pharmacy if you're smart. I won't use them again.
28 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We’re sorry to hear you left feeling frustrated with the reorder experience. We do want to clarify that our pricing does not continually increase over time and has actually decreased from last year on several plans.
Regarding dosing, when a patient selects that they would like to discuss lowering their dose or transitioning toward maintenance/microdosing, the Medical team may adjust the prescription based on the information provided and their clinical judgment. Once an order has been processed and sent to the pharmacy, changes are unfortunately very limited.
We also want to clarify that our weekly check-ins do utilize AI to help streamline communication and monitoring, with concerns and follow-up needs routed to live team members as needed.
We appreciate your feedback and wish you the very best moving forward on your journey.
I had an easy first time ordering
I had an easy first time ordering, however this time reordering it's been longer than 48 hours which it states 24-48 hours for a reply back so that's very disappointing but otherwise I feel better than I have in a long time! Also if you're going to take longer than 48 hours to reply you should not be charging customers until a reply is given because you mess peoples credit cards up when bills are due and we don't know if it's going to be approved or not and some people like myself pay off their cards monthly
18 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you for the honest feedback—we truly appreciate it. We understand how frustrating delays can feel, especially when expectations around response times and billing don’t line up with your experience.
Our Medical team does aim to respond within 24–48 hours, though there can occasionally be higher-volume periods that extend that timeframe. We also understand your concerns regarding billing timing and appreciate you sharing that perspective.
That said, we’re really glad to hear you’re feeling better than you have in a long time, and we’re grateful you chose us to be part of your journey
Highly recommend Orderly Meds
Ordering is simple. Delivery service is fast. Customer service is exellent. Text and email communications are detailed and prompt.
12 May 2026
Unprompted review
Reply from OrderlyMeds
This is wonderful to hear—thank you so much for sharing! 💙
We work hard to make every part of the experience smooth and reliable, from ordering and delivery to communication and support, so it means a lot to know that’s been your experience with us.
We truly appreciate you taking the time to leave such thoughtful feedback!
The semiglitude works really well
The semiglitude works really well. Overall I’m down 30 lbs and have 20 to go!!
I’m a personal trainer and fitness instructor and tried everything to lose these extra pounds.
The meds just let me eat normally without constantly thinking of a snack in between meals!
Thank you so much!!
12 May 2026
Unprompted review
Reply from OrderlyMeds
This is amazing to read—thank you for sharing your journey with us! 💙
30 lbs down is such a huge accomplishment, especially coming from someone already so dedicated to fitness. It’s incredible when things finally click and you can just feel normal around food again—that freedom makes all the difference.
We’re cheering you on for that next 20—you’ve absolutely got this! 🎉
These meds work!
I'm very happy with OrderlyMeds. The process was easy. I like that I get weekly text messages asking about how I'm doing and requesting a weight update. I'm getting ready for my 8th weekly shot. The meds do work. I'm not hungry all the time, I eat less. After 8 weeks, I'm at a loss of 11.5 pounds.
12 May 2026
Unprompted review
Reply from OrderlyMeds
This is fantastic—thank you for sharing! 🎉
11.5 pounds in 8 weeks is such solid, steady progress, and it’s great to hear how much better you’re feeling day-to-day. Not constantly thinking about food is a huge win in itself.
We’re so glad the process has felt easy and supportive for you—we’ll be right here cheering you on as you keep going
Helpful
Helpful, Easy to use and understand, questions get answered in a timely manner, easy to order and delivery is prompt
9 April 2026
Unprompted review
Reply from OrderlyMeds
This is so great to hear—thank you! 😊
It’s awesome knowing everything felt smooth and straightforward for you, from getting your questions answered to placing orders and receiving your delivery. That kind of seamless experience is exactly what we’re always working toward.
Really appreciate you sharing this with us
Outstanding Support!
I have used OrderlyMeds for nearly 3 months now and absolutely love this company. The customer service is outstanding and very thorough. They reach out to me weekly to discuss any questions or concerns I have and follow through each and every time. The reps are always so knowledgeable, very supportive and super friendly. In this day and age, service like this is unheard of. Thank you OM! You’re the best of the best!
9 May 2026
Unprompted review
Reply from OrderlyMeds
Wow—this truly means so much to read. Thank you for taking the time to share such thoughtful feedback 💙
Hearing that you’ve felt consistently supported, listened to, and taken care of over the past few months is exactly what we hope for every patient. Our team puts a lot of heart into those check-ins and follow-ups, so knowing it’s made a real difference for you is incredibly meaningful.
We’re so grateful to have you with us—thank you for trusting us on your journey!
I would give 0 stars if possible
I would give 0 stars if possible. I ordered the 3 month supply. I had a severe reaction and there was nothing customer service could do. I had taken zepbound with excellent results and no reaction. I decided to try the compound to try to save money. You get what you pay for. It was definitely not as effective as zepbound. On zepbound I lost 1-2 lbs per week. For 2 weeks of the compound I didn't lose any weight and I had a reaction to whatever is mixed in. Be careful before ordering.
8 May 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We’re truly sorry to hear you experienced a reaction and hope you’re feeling better.
We do want to clarify that our individualized formulations can include different additives, which are selected by the Medical team based on patient history, sensitivities, and treatment needs. Reactions and medication response can vary significantly from person to person, even for patients who previously tolerated another GLP-1 medication well.
We also want to note that for patients transitioning from another GLP-1 medication, it can sometimes take time to find the right therapeutic dose and adjust to a new formulation. Weight loss progress and response can vary throughout that process.
We understand how discouraging this experience felt, and we always encourage patients experiencing side effects or concerns to work closely with both our Medical team and their primary care provider to determine the safest and best path forward.
If you would like to discuss your case further, we’re here and happy to help.
Very polite and able to answer all my…
Very polite and able to answer all my questions.. Customer service people that speak English. Fixes problems without having to transfer the client numerous times.
7 May 2026
Unprompted review
Reply from OrderlyMeds
Thank you for sharing this—we really appreciate it!
We’re glad to hear your questions were answered clearly and that everything was handled smoothly without the back-and-forth. Making things easy and straightforward is exactly what we aim for.
We appreciate you taking the time to share your experience 💙
I have gotten a check in text and…
I have gotten a check in text and provided my weight with response and how I was feeling but it seemed it was AI as the weight was asked for again . Like whomever responded didn’t read my response
21 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
Thank you for sharing this—we understand how that could feel a bit confusing. We do use AI to help streamline check-ins, and when something needs a closer look, it’s routed to a live team member to follow up.
We’re sorry for the mix-up here, and a member of our team has reached out to connect with you directly.
We appreciate your feedback—it helps us continue improving 💙
This is a horrible company
This is a horrible company. Be warned you will regret working with them. Customer service is the worst!!
1 May 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We’re disappointed to hear this was your experience. That’s not the level of service we aim to provide, and feedback like this is taken seriously.
If you’re open to it, we would like the opportunity to look into your concerns and assist—please feel free to reach out so we can review your experience in detail.
Company claims to sell compounded glp1…
Company claims to sell compounded glp1 drugs, but medication has no effect compared to prior medically identical treatment.
Customer service will not resolve it with sending an effective drug or placing a refund and will now have to escalate to CC company to get a refund.
Unfortunately this business turned out to be a scam. Go elsewhere for your glp1 needs.
14 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We did request additional information so we could look into your concerns and assist; however, we were not provided with information that matches an account in our system, which has prevented us from being able to verify or review this case.
We take feedback seriously and are always willing to investigate and help when we’re able to connect a concern to a valid account.
If you would like to reach out with accurate information, we’re here and happy to assist.
Terrible Med Reactions: Nauseous, frustrated and out $300
I switched to Orderly Meds back Dec 2026 from another provider. The reviews had looked promising at the time, and while my original Rx from the 1st provider was great, their Medical team calendars and scheduling were tricky - booked months out. So I switched, thinking I'd want quarterly check-ins to track progress.
Both providers issued semaglutide compounds - 1.5 mg. Having used for a bit, I still decided to be conservative with my first dose given the new Rx.
I got so, so sick. Not for 24-48 hrs - this took me out for 4-5 days of not being able to keep down food or liquids. I took Zofran (from my provider, not OM) and sent my Dr's list of questions to the Medchat, which they don't seem to read.
My Dr is not really supporting my continued use, but advised if anything that I cut in half. I take a half dose 3 more times and have the usual day or two of nausea - but not 4-5 days. I'm updating Medchat with my symptoms, all while receiving nonstop sales calls, texts and emails to "check-in". (Hint - these are sales people wanting to upsell you.)
Cut to March, and I'm suddenly sick again with the exact same feeling as week 1. It felt like a bad 4-5 day flu and I'm not even at 50% of the recommended dosage.
I write back into Medchat (as I have been since Dec 28) while dodging their sales calls and they tell me to schedule a Dr visit, which I do immediately - it's about two weeks out.
An OM Dr must've read the chat and he tells me to stop taking the meds, that he'll prescribe tirz instead and that they'll likely refund / credit a portion of the order as I'd used half of the first vial - the other two are still sealed and unused.
I cannot take the OM meds and will likely get this tested. Perfect Rx shows as pharmacy.
Orderly Meds management, please refund Order #714077 for the $310.00 if you stand behind your product. Your own Medical team, in conjunction with my Dr, said that there is something in this compound that I’m unable to process.
5 May 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We’re sorry to hear about your experience and understand how concerning that must have been.
We do want to clarify that our outreach for check-ins is part of an automated system designed to ensure patients stay on track with their treatment and have access to support—it is not intended as upselling, and it does not factor in individual dosing adjustments.
Medication response can vary significantly from patient to patient, and we always encourage ongoing communication with both our Medical team and your primary provider to ensure the best path forward.
If you would like to discuss your case further, we would be happy to review it with you—please feel free to call in and request to speak with Management directly.
Not impressed
Not impressed. Took over a week to process my initial order. Receive multiple "check-in" texts but when I mention side effects I'm told to contact a different area of the site. Why do they do these check ins? Asked about the status of the next shipment of tirzepatide because I paid for 3 months in advance, but told I need to contact a different area of the site. Someone called me to discuss my side effects, and I was told that they could probably prescribe me Zoloft for my symptoms, but only after I contact a different area of the site. I honestly don't even know if I got legitimate product since I've only lost 5 lbs after 4 weeks.
4 May 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We do want to clarify a few points. At the time of ordering, we quote 8–10 business days for processing, not including Friday–Sunday, and timelines are set with that expectation.
Our Customer Success team is not able to provide medical guidance, which is why patients are directed to the patient portal/MedChat for anything related to symptoms, side effects, or treatment adjustments. This ensures you are receiving guidance directly from licensed medical providers.
If a 3-month option was selected, it would have been fulfilled and shipped together at one time rather than in separate shipments.
Regarding progress, weight loss can vary significantly from patient to patient. While some may see rapid results, others may experience more gradual changes. That said, 5 lbs in the first month is still strong progress and within a healthy, expected range.
If you would like to review your case further, we’re happy to do so-please call and ask for Breanna in Management
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