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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, realistic appearance, and ease of application and removal, often noting that the nails look and feel like acrylics without causing damage to natural nails. Many consumers appreciate the wide selection of lengths and colors, finding the nails long-lasting and reusable. The customer service is frequently highlighted as exceptional, with many people appreciating the prompt and helpful responses. However, some customers experienced issues with their orders, including delayed or undelivered items. A few reviewers also mentioned that the provided nail file was ineffective or that the nails themselves were too curved or long for their preference, leading to an artificial look or difficulty in fitting.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising their durability, ease of application, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the durability and appearance of the... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the ease and speed of... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising easy ordering,... See more

Customer service

Consumers generally find customer service to be positive, with many praising the quick replies and... See more

Based on these reviews

Rated 4 out of 5 stars

Holding back 5 stars as name on ads implies London based/shipped which is not the case - shipped from China so a tad misleading and frustrating given shipping times. That said, arrived in just ov... See more

Company replied

Rated 4 out of 5 stars

After having a few problems with my order from opul nails, the company have been kind enough to send the nails I ordered and refund the purchase price. Thank you. I have ordered these nails before and... See more

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Rated 5 out of 5 stars

I absolutely love these Opul Nails, game changer! I personally don't get on with the sticky pads, so I use the nail glue which is so strong and no white residue, I have had my nails on for two weeks+... See more

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Rated 5 out of 5 stars

I very rarely write reviews, but after years of struggling with different nail products it’s such a relief to finally find something that actually works. Opulnails are absolutely brilliant. They’re ea... See more

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Rated 5 out of 5 stars

Opulnails are just amazing! I have used a few different Companies, boiught nails from beauty stores, but nothing compares to Opul Nails. I thought Id give them a try and Im so glad I did, you cant t... See more

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Rated 5 out of 5 stars

this was my second set and seemed to go on a lot easier the my first set, the colour was lovely and people have commented on how nice they look. I have now ordered my 3rd set which I cannot wait to g... See more

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Rated 5 out of 5 stars

I am now 5 days into wearing this set of Opulnails for the second time. They are still looking lovely and feel secure. The nails are completely different to the cheap press on nails and look and feel... See more

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Rated 1 out of 5 stars

I would give no stars This website is a scam . I didnt receive my order . No response to emails and the contact number doesnt exsist . Hi olivia . Firstly i have emailed twice to your con... See more

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Rated 5 out of 5 stars

Love these nails! Opted for the more natural shorter length (to suit my fat fingers!). They’re holding fast and I can carry out everyday tasks without worrying they’ll pop off (I’ve used the adhes... See more

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Rated 5 out of 5 stars

What a fabulous company to deal with. They responded extremely fast and were so helpful and courteous, resolving my query very efficiently. Their product is really good quality, looks profession... See more

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Rated 5 out of 5 stars

I bought Opus Nails to protect my natural nails whilst they grow back… they are in such bad condition, very short, thin, and splitting….. I received my first delivery a couple of days ago, I... See more

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Rated 5 out of 5 stars

These nails don’t arrive super quick but they are definitely worth the wait. My first set lasted over a week with no chipping curling or clicking off. I removed them without damage on both my nail... See more

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Rated 5 out of 5 stars

I have had to give my own nails a rest as they have been badly damaged by acrylic & Gel which Ive been having done for 20 odd years. My own nails now are paper thin BUT I cant stand NOT to have nails... See more

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Rated 5 out of 5 stars

These designer nails are the best on the market. You have to follow the instructions to the letter to be successful. Ensure that the nail isn't to big or too small to fit correctly. The customer serv... See more

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Rated 3 out of 5 stars

Little long for my taste unfortunately- please do some very short options for those of us who don’t like long talons! Also, not as thin or flexible as I was anticipating, so they do look odd from s... See more

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Rated 5 out of 5 stars

I have tried many false nails in the past but because Im heavy-handed they either do not siton my nail bed correctly or they just dont stay on. After many years of having my nails then done by a tech... See more

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Rated 5 out of 5 stars

Great service and brilliant nail. They where exactly what I wanted, they stayed on until I took them off after 5 days. They came off really well and didn't damage my own nails underneath. Would defini... See more

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Rated 5 out of 5 stars

The quality of the nails and glue pads are brilliant. I am not able to have gels put on at the moment and Opul Nails are an excellent alternative. Quick and easy to apply, current set have stayed on... See more

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Rated 5 out of 5 stars

What a revelation to find press on nails that actually work! Fabulous quality, good quality sticky pads and when taken off correctly, I’m confident I’ll be able to re-use them. Together with an excell... See more

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Rated 5 out of 5 stars

I’m really impressed with these,they’re quick to apply and look fabulous! I can’t have salon nails because of work restrictions however having worn them you can’t tell the difference, reusable!!

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Rated 3 out of 5 stars

So i posted a review as I hadn't received nails in timely manner and the company had not responded to two emails. Since then I have received an email offering an apology for poor customer service AND... See more

Rated 1 out of 5 stars

One of the worst costumer services experiences I had. The nails arrived more than 10 days after the delivery date so I can’t comment on the product as I was unable to get them. I wrote to the compan... See more

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Rated 1 out of 5 stars

I placed my order on 27 November and, as of today - 11 December, the nails have still not arrived, despite their promise of delivery within 3-5 working days. I phoned the number on their website to ge... See more

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Rated 5 out of 5 stars

I was sceptical about this product/company having purchased following many online videos promoting their product I ordered in early December, hopeful that the delivery timescale of 5-8 working day... See more

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Rated 5 out of 5 stars

The customer service team are so quick to reply with any questions. I prefer shorter nails and Olivia in Customer Service provided help and guidance to my questions. Looking forward to trying the nai... See more

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Rated 5 out of 5 stars

Really pleased with my first purchases and use of Opulnails Followed the tutorial and applied my first set of nails in around 20 mins. Will definitely be quicker next time. I did take one off and rea... See more

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Rated 5 out of 5 stars

Love the product... Good customer service, answers any e- mails I've sent x And i do get comments from friends and family saying how nice my nails look ..also helping to get my own nails back to goo... See more

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Rated 5 out of 5 stars

These nails are very easy to apply and look amazing. Excellent communication with Opul nails who have answered my questions promptly I love the fact that they are reusable. I had mine on for 9 days be... See more

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Rated 5 out of 5 stars

Great product. I've finally found a manicure I'm not allergic to. I use the sticky pads to attach the nails and they are brilliant so long as you follow the instructions. I do get fed up with the same... See more

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Rated 5 out of 5 stars

Beautiful nails, very good quality, stayed on for a whole week with sticky pads. Good nail preparation is the key. Would love to see extra short length as an option too, easier to do household tasks w... See more

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Rated 5 out of 5 stars

Lovely product and great customer service. I chose 4 pairs, 2 of which I was delighted with, but the others were too long for me (just personal choice), and they let me exchange with no questions ask... See more

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Rated 4 out of 5 stars

Customer service is brilliant. A few points on the nails, based on my own personal experience: POSITIVES - realistic softgels and easy to apply - good choice of designs, but cd do with more de... See more

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Rated 5 out of 5 stars

These nails are beautiful and so easy to apply. It's great to have a variety of sizes and extra stickers. From every angle these are a fantastic deal. My nails feel wonderful and secure. I recommend e... See more

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Rated 5 out of 5 stars

Opul nails are the best quality nails I have ever used - they lasted for over 3 weeks! They look so professional! I highly recommend to try them if you haven’t already. Also, their customer service is... See more

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Rated 1 out of 5 stars

Just put 1 nail on to see what it looked like. Lasted all of 2 hours. Waste of money. I will definitely be making a complaint

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Rated 2 out of 5 stars

Disappointed that the nail company which advertises that it is based in London actually send products from China with a corresponding long delivery time. The nails look very artificial and I'm not sur... See more

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Rated 5 out of 5 stars

The product does exactly what it promises- easy to apply and remove with no damage to your natural nails and totally secure in use. I tried one set and was so pleased that I ordered more! Great for oc... See more

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Rated 1 out of 5 stars

Arrived today. Look lovely in the box but the nails are all very curved and even the short ones are too long and what I chose have a French tip so very difficult to take masses off. The little nail f... See more

Company replied

Rated 5 out of 5 stars

Lovely choice of nails that are easy to apply and remove. Tutorials are worth watching & once mastered it’s very straightforward. For me they lasted over 2 weeks. Would highly recommend.

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Rated 5 out of 5 stars

Ordering was easy and packed and received in excellent condition. These nails are quality and I have been delighted with every set I’ve purchased (9 sets so far).

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Rated 5 out of 5 stars

I have to say I was a total sceptic about these or any other stick on nails I read any reviews with scepticism think the were all made up for sales. I have never used nail polish as I was a nail biter... See more

Company replied

Rated 5 out of 5 stars

The quality and fit of the nails are the best I have tried and cannot recommend this product enough There was an issue with my order and emailed customer service. I got a reply straight away and t... See more

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Rated 5 out of 5 stars

Opulnails are the best nails I’ve ever bought. They are very comfortable to wear and very natural to look at. I bought them for a special occasion and several people asked me where I got my nails done... See more

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Rated 3 out of 5 stars

Company site implies it is London based - it is not, it's a Chinese supplier and the way their site blurs this is misleading and doesn’t breed trust in them. Ordered with Express Delivery paid for (3-... See more

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Rated 1 out of 5 stars

Ordered x3 sets of nails , delivery was 5-8 days … not delivered , 6 days late and no response to my email querying delivery date !

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Rated 5 out of 5 stars

I’m so glad I found these Opulnails Had gel nails for years and they were just destroying my own Nails, with Opulnails you get the perfect manicure without damaging your Nails, they are so easy t... See more

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Rated 5 out of 5 stars

I've been using Opul Nails now for about 8 months and they never let you down. There is a good range of colours and designs and the cost when you buy 3 get 1 free is so good. What I love about these n... See more

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Rated 5 out of 5 stars

Opul nails are brilliant for people like myself who are trying to grow my nails back after gel nails. The sticky pads are an amazing invention and I would recommend Opul nails to anyone 🙂

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Rated 5 out of 5 stars

I love the quality and convenience of these nails. I used to spend a fortune at the nail bar and had to find the time to go, but not any more. I can easily put these on or take them off when it suits... See more

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Rated 1 out of 5 stars

The order took a while to arrive. The Neil’s look lovely and the packaging is good but that’s as good as it gets ! The instructions refer to nail glue and there is nothing to advise how to get the glu... See more

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Rated 1 out of 5 stars

Ordered on 21st October - the company claims to deliver in 5 days. Its now 29th & still havent received my order. Just looked on tracking & it says delivered on 28th! No sign of it

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Rated 5 out of 5 stars

Twice now this company has exceeded my expectations for customer service. The first time I ordered a colour that showed on the website as being in stock but it wasn't, Opulnails contacted me offeri... See more

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Rated 5 out of 5 stars

Very pleased with my Opul nails. I was very sceptical having fallen for too many wild claims in Facebook ads but Opul nails are genuinely different. It took me about half an hour to put my first set o... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Nail Salon

Written by the company

At Opul Nails, we're redefining what at-home manicures can feel like. Our mission is simple: to help women feel elegant, confident, and put-together - effortlessly. We understand that every woman has her own style, routine, and preferences, which is why we offer salon-quality SoftGel press-ons designed to adapt to your lifestyle, not the other way around. Whether you're looking for a timeless nude for the office, a glossy Cat Eye for a dinner out, or a natural glow just for you - we've made sure each set is quick to apply, reusable, and kind to your natural nails. No appointments. No damage. Just beautiful nails, in 10 minutes or less. At Opul, we believe self-care isn’t selfish - it's powerful. From our helpful guides to our dedicated customer support, we're here to make sure your manicure experience feels as good as it looks. Because it's more than just nails - it's about feeling like the best version of yourself, every single day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality and fit of the nails are…

The quality and fit of the nails are the best I have tried and cannot recommend this product enough
There was an issue with my order and emailed customer service. I got a reply straight away and the issue was resolved
Cannot recommend the product and customer service enough

3 November 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi AT,

Thank you so much for the wonderful review! 🌟

We’re thrilled the quality and fit are the best you’ve tried, and I’m glad our team resolved your issue straight away.

Your recommendation means the world to us. 🤍

Warm regards,
Olivia, Opul Nails London.

Rated 1 out of 5 stars

One of the worst costumer services…

One of the worst costumer services experiences I had. The nails arrived more than 10 days after the delivery date so I can’t comment on the product as I was unable to get them. I wrote to the company several times, they were sincerely rude and simply dismissed my complains. They told me they had already processed my refund although they hadn’t and they only did it after I opened a complain with klarna. They insisted I review their product even though I explained several times I couldn’t as I was not in that address anymore.
I am guessing it is an scam in some level. No new company that wants to thrive has such terrible service.

29 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Claudia, we’re genuinely sorry this left you disappointed, and we take your feedback seriously.

A few clarifications on what we did, and where we fell short:

- Response times: We replied to your emails within a few hours each time.

- Resolution offered: We confirmed you could keep the product and that we would refund you in full, before learning that you had moved to a new address.

- Refund timing: Our refunds take 5-10 working days to appear, depending on the bank/payment provider. Yours cleared in 9 working days.

- Delivery timing/address: The parcel was delivered three working days after our maximum delivery window, and unfortunately to your previous address. While this situation was outside our control, we truly regret the inconvenience caused.

- Review requests: The review email is an automatic system message and cannot be stopped once triggered. We recognise this was unhelpful given your situation.

We’d like to make amends. If you’re willing, we’ll send a new set to your current address, free of charge, so you can try the product without any extra cost or stress.

Please email contact@opulnails.com with your preferred style and address, and we’ll take care of it immediately.

Warm regards,
Olivia, Opul Nails London.

Rated 1 out of 5 stars

Non delivery

Ordered on 21st October - the company claims to deliver in 5 days. Its now 29th & still havent received my order. Just looked on tracking & it says delivered on 28th! No sign of it

29 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Customer,
I’m really sorry for the worry this has caused.

I’ve tried to locate your order, but without a name or email it’s difficult to find. We also don’t have any email about this, which makes me think the parcel may have since arrived.

That said, your review mentions tracking shows delivered on 28 Oct while you haven’t received it, let me investigate and put this right.

Please contact us at contact@opulnails.com, with your order number and the email used at checkout. We’ll open a case with the courier immediately and, if it’s gone missing, we’ll replace or refund for you.

For clarity, our delivery timelines are: Standard 5-8 working days; Express 3-5 working days.

Thank you, and again, apologies for the trouble.

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Highly satisfied

Since lock down I have taught myself to do my own nails ( not salon standard but good enough for me)
I found the Opul nails on a pop up advert on my tablet checked out the reviews and thought I would give them a try.
They are beautiful, easy to apply and surprisingly strong, not like other stick on nails I have had which came off more or less straight away. As this is my first order I have not yet tried to remove them ( I have glued them on) but I am sure if I have any problems I will have good support from this company. I have already had one small query and it was dealt with very professionally and timely.
I can as a new customer recommend this company very highly.....give them a try....

17 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Sandra,
Thank you so much!💖

We’re so happy to hear you gave Opul Nails a try and that you’re loving the quality and strength! It truly means a lot to know your first experience has been so positive.

When you’re ready to remove them, the full removal method is available in the Tutorials section of our website.

Your kind words and recommendation really made our day, thank you for trusting us! 💅✨

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Beautiful nails

Beautiful nails, very good quality, stayed on for a whole week with sticky pads. Good nail preparation is the key. Would love to see extra short length as an option too, easier to do household tasks with them.

10 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Alisa,
Thank you so much!💅✨

We’re thrilled you loved your nails and that they lasted so well,you’re absolutely right, good prep makes all the difference.

Extra short lengths are a great suggestion (and something we’re already working on 😉). Stay tuned for future collections!

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Gorgeous

The nails came really quickly and were packaged beautifully i was stunned how nice they looked now planning to buy some more and for my daughter as a xmas pressie

15 September 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Kevin,

Thank you so much for your lovely review, we’re thrilled to hear you loved your nails and the packaging! 🎁✨

It makes us so happy to know you’re already planning to treat your daughter too, what a thoughtful Christmas gift idea!

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Fantastic quality, they look really good while safe and easy to use



These are a great alternative to the more damaging options available. Worked really well and stayed in place brilliantly. They look great and are easy to remove. No damage to nails.

11 August 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Lisa, thank you so much💅✨

We’re so happy to hear they stayed perfectly in place and came off easily without any damage, exactly what we designed them for! 🤍

We really appreciate you taking the time to share your experience 🤍

Warm regards,
Olivia, Opul Nails London.

Rated 1 out of 5 stars

Bitterly disappointed

The order took a while to arrive. The Neil’s look lovely and the packaging is good but that’s as good as it gets ! The instructions refer to nail glue and there is nothing to advise how to get the glue pads off the backing. I ended up with glue pads which curled up or tore before they got anywhere near my nails. He nail file provided is useless. A complete waste of money

16 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Karen,

Thank you so much for taking the time to share your feedback, I’m truly sorry to hear about your experience.

We’re currently in the process of updating the instructions included in our latest sets to clearly explain the application and removal process for glue stickers, as we understand this has caused confusion. Before delivery, we also send an email to all customers with our Tips & Tutorials page, which includes step-by-step photo and video guides for both application and removal.

Regarding the nail file, I really appreciate your feedback, we’ve already started transitioning to a stronger, higher-quality version in our next production batch.

As for the glue stickers, they can indeed feel a bit tricky at first.
One helpful tip 💡: rub the Gel Pad slightly while it’s still on the sheet before peeling it off, this helps activate the adhesive (and do the same once it’s applied to your nail).

We’re truly sorry that your first experience didn’t reflect the quality we stand for, and we’d love the chance to make it right, our customer care team has already reached out to you directly to assist further.

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Great product

Great product, lovely colours and long lasting

10 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Rochelle,

That’s so kind of you, thank you so much for taking the time to share your support 💅💖

We truly appreciate it, and we’re so glad you’re part of the Opul Nails community!

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Great product

Great product. The only thing I have found that stays on my nails whilst gardening and doing horses.

14 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Penny,

That’s amazing to hear, we’re so glad they’re holding up even with gardening and horse care! 🌿🐴

Thank you for sharing your experience. 💅✨

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

The product does what it promises

The product does exactly what it promises- easy to apply and remove with no damage to your natural nails and totally secure in use. I tried one set and was so pleased that I ordered more! Great for occasional or everyday use. So much better than the stick on nails of past years.

10 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Julie,

Thank you so much for your lovely review! We’re delighted to hear you found the nails easy to apply and remove, and that they feel secure without damaging your natural nails.

It’s wonderful to know you were so pleased you ordered more, we couldn’t ask for better feedback. 💅✨

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Finally! Good quality press on nails!

What a revelation to find press on nails that actually work! Fabulous quality, good quality sticky pads and when taken off correctly, I’m confident I’ll be able to re-use them. Together with an excellent customer service, my first experience with this company hasn’t been the last, I’ve ordered 3 more sets for my hols :-)

8 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Ellen,

Thank you so much for taking the time to share your experience, we really appreciate it!

We’re delighted to hear how much you love the quality and reusability of the nails, and it’s wonderful to know our service has made a difference too. We hope you’ll adore your new sets for your holidays! 💅✨

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Opul nails are the best quality nails I…

Opul nails are the best quality nails I have ever used - they lasted for over 3 weeks! They look so professional! I highly recommend to try them if you haven’t already. Also, their customer service is excellent - such a lovely company to deal with⭐️💅🏼

8 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Nicola,

What an amazing review, thank you so much! We’re thrilled to hear how long your set lasted and that you’re enjoying both the quality of the nails and our service. Your kind words mean the world to us. 💅✨

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Great product and great service

Great product and great service. Fit and remove really easily. Just ordered two more sets 😀

18 September 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Gillian,

Thank you so much for your lovely review, we’re delighted to hear you’re happy with both the nails and our service! We hope you’ll love your new sets just as much. 💅✨

Warm regards,
Olivia, Opul Nails London.

Rated 1 out of 5 stars

Arrived today

Arrived today. Look lovely in the box but the nails are all very curved and even the short ones are too long and what I chose have a French tip so very difficult to take masses off. The little nail file included is terrible. Really cheap and feels like it's taking way too much if your nail away. The nails stickers are a fiddle and I can feel these may last me 24 hours! Instructions also only refer to nail glue so rhese aren't even the correct instructions. I was trying to look after my nails (no nail bars!) and save money but these are a total waste of my money.

6 October 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Annabel,

Thank you for your detailed feedback. We’re sorry to hear the nails weren’t the right fit for you. Regarding the curvature, our soft gel nails are designed with a natural curve to ensure a more comfortable and secure fit on most nails, but we understand this shape may not work for everyone.

We also apologise for the incorrect instructions and for your experience with the file and adhesive tabs. Your comments are very valuable, and we’ll be using them to refine our kits and ensure clearer guidance going forward.

As agreed by email, we’ve arranged the return of your sets and will issue a full refund. We truly appreciate you giving Opul Nails a try, and your feedback will help us improve both our products and service.

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

I am now 5 days into wearing this set…

I am now 5 days into wearing this set of Opulnails for the second time. They are still looking lovely and feel secure. The nails are completely different to the cheap press on nails and look and feel far more like acrylic nails. I find using the glue stickers much better than nail glue as you get more notice when they are weakening.

18 September 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Karyn,

Thank you so much for sharing your experience, we’re delighted to hear your set is still looking beautiful and secure after several days of wear. 💅

It’s wonderful to know you’re enjoying the salon-like quality of our nails, and that the glue stickers make the application and wear so easy.

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

I have to say I was a total sceptic…

I have to say I was a total sceptic about these or any other stick on nails I read any reviews with scepticism think the were all made up for sales. I have never used nail polish as I was a nail biter and worked in hair dressing which meant my hand were constantly in water and products. So I sat down the night before I went on holiday and put these nails on it took me about half an hour and I was pleased with the results they really transformed my hands. I went on holiday expecting the nails maybe to last about a few days before falling off. But no, over a week later and my nails were still secure and look fabulous. I even had a compliment from a lady at passport control about my nails! I sat down today to remove them because I wanted to change them and they came off with ease although the glue was still quite firm and my nails were totally damage free. These are truly an amazing product!

7 September 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Mary,

Thank you so much for sharing this, we loved reading your story! ✨ We’re delighted our nails transformed your hands and lasted beautifully through your holiday. Getting a compliment at passport control is the best proof! 💅

So happy to hear removal was easy and your natural nails stayed damage-free. We really appreciate your feedback and trust.

Warm regards,
Olivia, Opul Nails London.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Paid for 3-5 days delivery but unfortunately didnt received until day 6. Contacted customer service and they refunded the delivery cost straight away. Nails arrived beautifully boxed and packaged. Can highly recommend.

14 September 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Valerie,

Thank you so much for your kind words, I’m really glad we were able to resolve the delivery delay quickly for you. It means a lot to hear that you were happy with the service and that you loved the packaging too ✨

We truly appreciate your recommendation and hope you enjoy wearing your nails! 💅

Warm regards,
Olivia, Opul Nails London.

Rated 3 out of 5 stars

Offered full refund a review as I hadn't…

So i posted a review as I hadn't received nails in timely manner and the company had not responded to two emails. Since then I have received an email offering an apology for poor customer service AND have offered a full refund. So credit due where credit is due.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Payment taken from my account on the…

Payment taken from my account on the 20th August, not received nails to date. Have emailed them twice, no response. The contact number given on the website is not answered, tried numerous times.
DO NOT PURCHASE FROM THIS COMPANY.

26 August 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Lynne,

Thank you for updating your review, and again, our sincerest apologies.

As mentioned in our earlier response, our team was on a short summer break, which unfortunately caused a delay in replying to your emails. That timing, combined with your event, made the situation especially frustrating, and we’re truly sorry your nails didn’t arrive when you needed them.

This is exactly why we issued a full refund and invited you to keep the nails as a gesture of goodwill.

We’re grateful that you acknowledged the follow-up, and we’re working hard to improve our systems as we grow, including better communication and faster support.

Warm regards,
Olivia, Opul Nails London.

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