Opto Glassesrepair Ltd Reviews 

101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient repair service, noting that broken glasses are expertly fixed and returned looking completely brand new. People are also very happy with the reasonable prices, transparent quotes, and helpful communication throughout the entire process. Consumers are particularly delighted by the secure packaging and the thoughtful inclusion of personalized cleaning cloths. Reviewers consistently recommend this reliable business for saving them significant money compared to purchasing expensive new eyewear. Many individuals emphasize that the staff members are extremely professional and exceptionally skilled at handling difficult repairs.

What people talk about most

Service

Clients share positive opinions on service, highlighting outstanding professionalism, great communication,... See more

Product

Consumers find product to be positive, highlighting how broken glasses are successfully restored to like-new... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional standard of... See more

Price

Reviewers express great satisfaction with the affordable and reasonable price of the repair services.... See more

Staff

People report positive experiences with staff, describing them as helpful from beginning to end. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My optician told me my (brand new) sunglasses were irretrievably damaged (my husband sat on them). Thank goodness I found Opto Glassesrepair! Within a few days my glasses were repaired so that no dama... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. I was told by other companies that my favourite Gucci sunglasses were irreparable but Opto did a fabulous job quickly and for a great price. So impressed, I’ve been telli... See more

Company replied

Rated 5 out of 5 stars

What a brilliant company! communication via whatsapp was clear and timely. they repaired my glasses quickly and returned them looking perfect. Not only were they wrapped and packaged with detail, they... See more

Company replied

Rated 5 out of 5 stars

Wow what an incredible service. I had a hinge replaced. Posted the glasses Monday, received on Thursday. Clear and good communication. Easy to use ordering process. Returned fixed, clean, packaged wit... See more

Company replied


Company details

Written by the company

Professional Glasses Repair Service Across the UK At Opto Glasses Repair Ltd, we specialise in high-quality, affordable glasses repair, including laser welding, hinge fixes, and spring replacements. Our expert technicians restore your glasses quickly and reliably with our convenient UK-wide postal service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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4.9

All reviews

(101)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience- repaired glasses

Fantastic experience. Great value for money. Quick turnaround. Repair job was excellent. Highly recommend.

30 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Gareth,

Thank you so much for your kind words! We're delighted to hear you were happy with the repair, the quick turnaround, and the value we provide. Your recommendation means a lot to our team. We really appreciate your support and look forward to helping you again in the future!

Best Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

Opto Glass Repair it has outstanding…

Opto Glass Repair it has outstanding service and communication .Send my totally dismantled glasses , within 4 days I received them back us new . Really happy with Opto I highly recommend them.

5 July 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Eloisa,

Thank you so much for your wonderful review! We're really pleased to hear your glasses came back looking like new and that you were happy with both our service and communication. It was a pleasure repairing them for you. Thanks for your recommendation—we truly appreciate your support and hope to help you again whenever you need us!

Best Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Thanks

1 July 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Mr Michael,

Thank you so much! We're really glad you were happy with the service. We truly appreciate your support.

Best Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

I sent a couple of pictures of the…

I sent a couple of pictures of the broken frames was told it would be repairable at a level 2, paid and shipped them off back within a couple of days. Really good service can’t even see they’ve been repaired.

9 July 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Gareth,

Thanks so much for the great review! We're really glad the repair is invisible and that you had a smooth experience. We appreciate your trust — happy to help again anytime!

King Regards.
Opto Glasses Repair Team

Rated 5 out of 5 stars

Amazing

Amazing. Fixed the glasses no one else would fix. I had a hinge broken, internally, and Specsavers said they couldn’t fix them and wanted to charge me for a new pair

4 July 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Rose,

Thank you for your kind words! We're so pleased we could get your glasses repaired and save you from buying a new pair. We really appreciate your recommendation!

Best Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

I thought my Bulgari sunnies were…

I thought my Bulgari sunnies were toast, but Otto fixed them in 24 hours for £30! Brilliant service, even polished the lenses and sent a personalised cloth.

10 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Sara,

Thank you so much for your lovely review!

We’re really happy we could save your Bulgari sunglasses and get them back to you so quickly. It’s great to hear you were pleased with the repair, the polish, and the little personalised touch.

Thanks again for choosing us — we really appreciate your support!

The Opto Glasses Repair Team

Rated 5 out of 5 stars

EXCELLENT REPAIR SERVICE

6 July 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Kevin,

Thank you for your review! We're glad you were happy with the repair and appreciate you choosing us.


Best Regards
Opto Glasses Repair Team,

Rated 5 out of 5 stars

I'd like to thank you and your team for…

I'd like to thank you and your team for your excellent service and communication during the speedy repair of my wife's glasses and the superb quality of the repair, they look as new.
I shall recommend you to my friends when they are in need of your very professional services.

30 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear User,

Thank you for your lovely feedback! It's great to hear your wife's glasses are looking like new again. We really appreciate your recommendation and are so pleased we could help.

King Regards.
Opto Glasses Repair Team

Rated 5 out of 5 stars

Really simple process

Really simple process, with good simple updates at every stage
Glass repair itself was really well done, not even visible
Great price as I thought I had ruined my glasses

4 July 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Joan,

Thank you for your fantastic review! We're so pleased you found the process easy and the repair exceeded your expectations. We really appreciate your support and hope to help again in the future if you ever need us.

Best Regards
Opto Glasses Repair

Rated 5 out of 5 stars

Unbelievably quick service

Unbelievably quick service. Sent by post on Wednesday and back on Saturday at the price quoted - not like others in the industry.

21 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Aruna,

Thank you for your wonderful review.

We're delighted to hear that you were pleased with both the turnaround time and the price. We work hard to provide fast, reliable, and transparent glasses repair services, so it's great to know we met your expectations.

Thank you for choosing us.

King Regards.

Rated 5 out of 5 stars

Much value for money - 10/10

I contacted Opto Glassesrepair Ltd to ask if my glasses were repairable. They were very helpful from beginning to end. I can't believe I almost bought a new pair of glasses - my old pair is now good as new for less than 1/10th of what I would have paid for a new pair!

19 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Gundog,

Thank you for your wonderful review. We’re delighted that we were able to save your glasses and help you avoid the cost of a replacement pair.

Our goal is always to provide an honest assessment and the highest quality repair possible, so it’s great to hear that your glasses are now back to looking and working like new.

Thank you for choosing Opto Glasses Repair Ltd and for taking the time to share your experience.

Best Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

First Class Service

I highly recommend this company. Not only was the communication amazing, but the repair they did was first class and super (sent and had back within days). I cannot say how happy I am with the service I've received and will use them again if needed. Many thanks.

9 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Danielle,

Thank you so much for your wonderful review,

We are delighted to hear that you were happy with both the repair and our communication throughout the process. Providing high-quality repairs with a fast turnaround and excellent customer service is exactly what we strive for.

Thank you for trusting us with your glasses and for taking the time to share your experience. Your recommendation means a great deal to us, and we would be delighted to assist you again in the future should you ever need us.

Kind regards
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Absolutely amazed

Absolutely amazed! Brilliant , efficient and speedy! Already recommended and they have sent theirs off. Will defo use again!

17 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Linda,

Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with our service. It means a lot to us that you've already recommended us to others. We truly appreciate your support and look forward to helping you again whenever you need us.

King Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

Excellent all round

Easy from start to finish,great service and communication,the glasses looked brand new when we got them back.

Hoping to not have to use them again but incase we do,they will be the only place we go to.

8 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Scott,

Thank you so much for your kind words and support.

We are really pleased to hear that you were happy with both the service and communication, and that the glasses looked like new again when returned.

We truly appreciate your trust in us and, while we also hope you will not need another repair anytime soon, we would always be happy to help if you ever do.

King Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

I cannot recommend this company enough

I cannot recommend this company enough. They are absolutely wonderful. The best! The hinge on my favourite glasses that I wear all the time broke off and I thought I would have to go and have the hassle of buying a new pair, but I love these glasses so I looked on the internet to see if I could get them fixed. I found Opto Glasses Repair Ltd and a couple of other companies, so didn’t know which one to go for. I had to email my request and wondered when i would hear back, but Opto Glasses Repair came straight back, asked me to upload a photo, and it was all very easy to do on their website. They quickly gave me a quote, which was so much cheaper than I had expected. I was worried about sending them off in the post, because they are quite expensive. I got them back a within 2 days, and I was so happy. They were delivered in a secure box. I was kept updated by email all the time, when they received them, that they were working on them, and when they were returning them. The service this company provides is outstanding, and others could do well to take a leaf out of their books. It means so much to get such service these days. I will, and have done, highly recommend them to anyone, for any problem with their glasses as they cover everything to do with glasses repairs. I always thought I would have to go to the optician to get them sorted out, but this way is much quicker and I had my glasses back within 2 days, like I said. I was worried as I had to use an old pair of glasses which were a weaker prescription, but before I knew it I was wearing my glasses again.
And to top it all, they enclosed a new glasses cleaning cloth, personalised with my name on it. I felt so emotional and very blessed, that personal touch means so much and says a lot about this wonderful company. Please don’t hesitate to use them for anything to do with your glasses, you won’t be disappointed.

13 May 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear D James,

Thank you so much for taking the time to leave such a thoughtful and heartfelt review. Reading your words truly means a great deal to us.

We understand how important a favourite pair of glasses can be, so we are delighted we could repair them quickly and make the whole process easy and reassuring for you from start to finish. Knowing that our updates, careful packaging, fast turnaround, and personal touches helped make you feel looked after is exactly what we strive for as a company.

Your kindness, trust, and recommendation are genuinely appreciated by our entire team. Thank you again for choosing us.

Best Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

100% recommendation

Excellent communication, from advice regarding the correct repair package through to when the glasses would be returned. Speedy service (48hour turn around) and a first class repair on glasses my optician said were unrecoverable.

5 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear CC,

Thank you for your wonderful review! We’re delighted we could repair your glasses and provide the fast, smooth service you expected. It means a lot to hear that we could help restore frames that were considered unrecoverable. We truly appreciate your trust and support!

Best Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

Professional job,fast service ,very…

Professional job,fast service ,very good price.You are the best...I'm very happy with the choice i made .Thank you .

1 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Rusudan,

Thank you for your kind words! We’re delighted you were happy with the repair, fast service, and pricing. Your support means a lot to us, and we’re so pleased you chose us. Enjoy your glasses, and thank you again!

King Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company - great communication, fast turnaround and high quality of work.

1 June 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Sam,

Thank you for your kind words! We’re really pleased to hear you had a great experience with us. Providing clear communication, fast turnaround times, and high-quality repairs is exactly what we aim for. We truly appreciate your support and hope to help again in the future!

King Regards
Opto Glasses Repair Team

Rated 5 out of 5 stars

My wife bought me a pair of Ray Bans….....but

My wife bought me a pair of Ray Bans for my birthday. My pride and joy for the last 2 years. Utter horror ensued when they fell and broke a few days ago. I Googled repair service and came across Opto Glasses Repair. After sending an online enquiry with supporting photos I was contacted the very next working day. I thought my glasses being a luxury brand would fall under the most expensive repair package they offer but on responding they told me I would be eligible for the next service down which is slightly cheaper. I followed the website instruction on posting the glasses and Opto confirmed receipt 2 days later. Over the next 2 days I was kept fully updated with progress and at the end of day 2 notified the glasses had been dispatched on a RM 24 signed for service. They arrive back with me a couple of hours ago. Not only was the repair not visible but the glasses had been deep cleaned making them look new again. The icing on the cake, the guys at Opto included a personalised cleaning cloth and a 'caring for your glasses' tips leaflet. The whole process took less than a week! Companies like Opto are a dying breed in this country. It's very rare to come across people who are honest, professional and really do care about the customer. Businesses like Sky or British Gas will send you a txt for customer reviews immediately after the call - they get BORING. I am happy to write this extensive review when it really matters. These guys are now my go to and I have shared their details with friends and family already. Thank you Opto!
Regards
One very satisfied customer!

29 May 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Neil,

Thank you so much for taking the time to write such a detailed and thoughtful review.

We are truly delighted to hear that your Ray-Bans have been restored to a condition that exceeded your expectations. We understand how much a favourite pair of glasses can mean, especially when they carry sentimental value, so we're pleased we could help bring them back to life.

At Opto Glasses Repair, we believe in providing honest advice, fair pricing, clear communication, and the highest standard of workmanship. Knowing that you appreciated not only the repair itself but also the updates throughout the process, the deep clean, and the additional care materials means a great deal to our team.

Your kind words about our customer service are especially rewarding. We work hard to treat every pair of glasses as if they were our own, and it's wonderful to know that this commitment has made a positive impression.

Thank you again for your trust, your recommendation to friends and family, and for choosing Opto Glasses Repair. We look forward to helping you whenever you need us in the future.

Kind regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Fast

Fast, they fixed my glasses when I was told before by a high st store it was not possible. Fast delivery too. Very happy with the service

19 May 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Jojo,

Thank you for your kind review. We're delighted we could repair your glasses when others thought it wasn't possible, and that you were pleased with the turnaround time. We truly appreciate your support and hope to help again if you ever need us.

Best regards,
The Opto Glasses Repair Team

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