What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The app is easy to use and works exactly as advertised. I can quickly create new campaigns and schedule them according to our promotional calendar. Mustafa provided very timely support regarding a que... See more
Company replied
We used for OptinMonster for a year. Great product, but for our own reasons no longer needed it after the initial year. Forgot about the annual subcription until a month after it was charged, but Must... See more
Company replied
I had an issue (of my own making) that was going to cost our company a small amount every month. When I noticed my mistake I tried to ask thechatbot AI for help, but that didn't work out. So I started... See more
Company replied
Company details
Information provided by various external sources
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Contact info
United States
- support@optinmonster.com
- optinmonster.com
4.5
Excellent
306 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This feature is super helpful
This feature is super helpful and has helped turn visitors into customers. Big shoutout to Anton, from technical support, who has been SO helpful with some of my technical queries.
3 February 2026
Unprompted review
Reply from OptinMonster
Hi Angela. That’s exactly what we love to hear! It’s awesome that you’re seeing those results with your visitors. Anton is fantastic, so I’m not surprised he was able to get those technical queries sorted for you. I’m going to share this with him and the rest of the support team right now. They’ll love it. Let us know if anything else comes up!
Nwachukwu helped me a lot
Nwachukwu helped me a lot
Within a billing question I wanted to solve.
I thought nobody can help me with that, but Nwachukwu could.
30 January 2026
Unprompted review
Reply from OptinMonster
Hi Marie-Therese! Thanks so much for sharing this. I’m really glad Nwachukwu was able to get that billing question sorted out for you. We’ll make sure he sees this shoutout!
I was very happy with the technical support I received
My company recently implemented OptinMonster for a client, primarily to use their content-locking feature and lock certain articles and pages. When I ran into an issue on the page we were trying to gate, Anton was able to provide a solution that resolved the issue! I was very happy with my support experience!
27 January 2026
Unprompted review
Reply from OptinMonster
Hey Lenna 👋
So awesome to hear! Content locking is a great strategy, but technical hiccups can be pretty stressful when you’re working on a client site. I’m so happy Anton was able to provide a solution and get everything working for you. I’ll make sure to pass your kudos along to the team. I know it’ll make his day to see this. Thanks for being a partner with us!
Excellent Customer Service
I have been a customer of OptinMonster for several years and found the tools to be easy to use and effective at growing an email list. When I needed to take a break from our yearly contract, they paused my account, no questions asked. When I contacted them a few months later, the customer service rep was so helpful and friendly. They immediately reinstated my account and all of the campaigns were there waiting for me, right where I left off. It was so fast and easy. Thank you!
28 January 2026
Unprompted review
Reply from OptinMonster
Welcome back, Sandra! We’re so glad you decided to jump back in. Life happens and sometimes you just need a break, so we try to make that pause process as painless as possible. I’ll make sure to pass your shout-out to the support team because they’ll love hearing they made your day. Let us know if you need anything else!
Great support from Anton
Anton was very helpful with his support. He made videos to help us fix and learn more about optin and to get a great experience
16 January 2026
Unprompted review
Reply from OptinMonster
Wow, thanks for the shout-out, Rocio!
I’m so glad Anton was able to get things sorted for you. We love using video support because seeing the steps in action makes a huge difference compared to just reading about them.
I’ll definitely pass your kind words along to Anton. It’ll make his day. If you run into any other questions while you’re setting things up, just let us know. We’re here to help!
Amazing support and very fast response…
Amazing support and very fast response for the team. Thank you for the help and continuous collaboration
20 January 2026
Unprompted review
Reply from OptinMonster
Hi Alexandra 👋
Thanks so much for taking the time to share this feedback. We’re absolutely thrilled to hear that you had an amazing experience with our support team! Speed and helpfulness are top priorities for us here at OptinMonster, so it’s great to know we hit the mark for you.
We really appreciate the collaboration and look forward to helping you grow even more. Cheers!
Anton was super helpful
Anton was super helpful! He solved my problems, thank you!
22 January 2026
Unprompted review
Reply from OptinMonster
Hi Estelle 👋
That is wonderful to hear! A massive thank you for the shout-out to Anton. We think he’s pretty awesome too, and I will make sure he sees your review! We're so glad he was able to get your problems sorted out for you. If you ever need a hand with anything else, just let us know. 😃
The support team is a game changer!
OptinMonster is a great tool, but the support team is what truly sets it apart. They are always available when we need them and have been instrumental in helping us get the maximum value out of the platform. Highly recommended for anyone looking to boost their conversions with a team that actually cares.
20 January 2026
Unprompted review
Reply from OptinMonster
Hi Nir 👋
Wow, reading this just made our day! Thank you for the incredibly kind words. While we work hard to make OptinMonster a powerful tool, we really believe that human support is the secret ingredient, so it means the world to hear that our team has been there for you when it matters the most.
Here’s to crushing those conversion goals together! 🥳
Nwachukwu was extremely helpful and…
Nwachukwu was extremely helpful and professional. She took the time to understand my situation, communicated clearly, and went the extra mile to get approval for a solution that worked for me. I truly appreciate her kindness, patience, and excellent customer support. Thank you for making this experience much easier.
19 January 2026
Unprompted review
Reply from OptinMonster
Hi Dalal 👋
This is such a heartwarming review to read! Thank you so much for sharing your experience with Nwachukwu. It sounds like they really championed your case to find a solution that worked, and we absolutely love to hear stories like that. We always aim to go the extra mile, so knowing that their patience and clear communication made a stressful situation easier for you is fantastic. I’ll make sure to pass these kind words directly to Nwachukwu!
Fast and helpful support. Thanks, Mustafa!
The app is easy to use and works exactly as advertised. I can quickly create new campaigns and schedule them according to our promotional calendar. Mustafa provided very timely support regarding a question about my plan. His reply arrived just in time and included clear, thorough instructions. Keep up the great work!
14 January 2026
Unprompted review
Reply from OptinMonster
Hi Eugene 👋
Thanks so much for the awesome feedback. We absolutely love hearing that OptinMonster is doing exactly what it says on the tin and helping you breeze through your promotional calendar! Making campaign creation quick and easy is a huge focus for us, so that's music to our ears. A massive high-five to Mustafa as well; I'll definitely let him know that his timely support and clear instructions hit the mark for you. We really appreciate you taking the time to share this. 😃
Always great support and a quick…
Always great support and a quick response to tickets raised. Thanks Mustafa!
15 January 2026
Unprompted review
Reply from OptinMonster
Hey Matt, thanks for taking the time to share this! Mustafa is awesome, isn’t he? We know how annoying it is to wait around for answers, so we’re really glad he got you sorted out quickly. If anything else comes up, just holler!
Free tier appears to be a scam
Started working through the setup for their free plan and they want my Credit Card details and the right to take money from the card. If I reach the limits of the free tier I'll decide then if I want to move to a paid tier and provide my payment details then, not before.
13 January 2026
Unprompted review
Reply from OptinMonster
Hi Stuart 👋
Thanks for the honest feedback! I totally get where you're coming from... handing over card details upfront can feel like a commitment you might not be ready for yet.
Just to give a little context, the main reason we do this is actually to protect your campaigns. We want to make sure there's zero interruption in your service, especially when your campaigns are performing well and you're seeing results. We'd hate for a winning campaign to suddenly pause just because a limit was hit.
That being said, we want you to have full control over your account! There is a setting right inside the app that allows you to disable "auto-upgrade" completely. This way, you can run your campaigns worry-free and decide exactly if or when you want to move to a paid tier. Hope that clears things up! If you need help finding that setting, just let our support team know. 😃
Mustafa provided amazing customer service
We used for OptinMonster for a year. Great product, but for our own reasons no longer needed it after the initial year. Forgot about the annual subcription until a month after it was charged, but Mustafa quickly helped out by refunding most of it. Great customer service and so customer friendly. Highly recommended
5 January 2026
Unprompted review
Reply from OptinMonster
Hey Joe! Thanks so much for taking the time to leave such a kind review.
It’s great to hear that you enjoyed using OptinMonster during your time with us! We totally understand that business needs change, and we appreciate you giving us a shot for that year.
Also, thank you for shouting out Mustafa! We know how easy it is to lose track of renewal dates (it happens to the best of us), so I’m really happy to hear that Mustafa was able to step in and help sort out that refund for you quickly. We believe in treating our customers fairly, even when they're parting ways with us.
I'll be sure to pass your praise along to him—he'll be thrilled to hear it. Thanks again for the high recommendation, Joe, and if you ever need conversion tools in the future, we’d love to welcome you back!
Quick fix to my mistake!
I had an issue (of my own making) that was going to cost our company a small amount every month. When I noticed my mistake I tried to ask thechatbot AI for help, but that didn't work out. So I started a support ticket and Erica followed up real quick, took care of the issue, and asked if there was anything more she could help with. Nah, nothing more, she was great! Thank you Erica and OptinMonster for the useful product and FANTASTIC support.
11 December 2025
Unprompted review
Reply from OptinMonster
Hey Jeffrey,
Thanks so much for taking the time to share this feedback! We’ve all been there, so I am so happy we were able to jump in and get that sorted out for you quickly.
While our AI tools are always learning, sometimes you just need a human touch to set things right. It sounds like Erica knocked it out of the park! We pride ourselves on having a support team that genuinely cares about your success, and I'll make sure to pass your kudos along to her.
Thanks for choosing OptinMonster and for trusting us with your business. We're here if you need anything else!
The OptinMonster pluging is awesome…
The OptinMonster pluging is awesome (even the free version), but they post sales support is top level.
I do really recommend it!
21 November 2025
Unprompted review
Reply from OptinMonster
Thanks so much for the high praise! 🙌
We’re really glad to hear you’re loving the plugin. We put a lot of effort into making sure the tool is valuable whether you are on the free version or a paid plan, so it is great to see that reflected in your experience.
But honestly, hearing that our post-sales support hit the mark for you is the highlight for us. We believe the relationship just starts when you download the plugin, so we're thrilled our team is taking such good care of you.
Thanks for recommending us!
Great Experience! Anton helped created a free campaign…
Anton helped me create a campaign for my new business website. He was extremely quick, knowledgeable and understood my vision with very minimal details. I could not be more impressed and thrilled with the output. Thank you OptinMonster, and Anton!
12 November 2025
Unprompted review
Reply from OptinMonster
This is music to our ears! 🎉
Starting a new business is a huge undertaking, so we are so happy that Anton could step in and make the campaign creation process a breeze for you. It takes a special skill to take minimal details and turn them into a vision that matches exactly what you were looking for, and Anton is really fantastic at that!
I will definitely make sure he sees this review; I know it will make his day to hear how thrilled you are with the result. Good luck with the new website, and welcome to the OptinMonster family!
Optinmonster goes above and beyond
Optinmonster, in offering to build our first campaign, went above and beyond expectations. Anton even added a Loom video explaining what he did and what I needed to do for the campaign to go live. Easy peasy!
12 November 2025
Unprompted review
Reply from OptinMonster
We love hearing this!
A huge shoutout to Anton 👏 I’ll make sure to pass this praise along to him personally. He’ll be thrilled to know that the Loom video made the process easy peasy for you!
Helping you get that first campaign up and running is exactly what we’re here for; we want you to hit the ground running without the technical headaches. Good luck with the new campaign, and let us know if you need anything else!
Excellent customer service
15 October 2025
Unprompted review
Reply from OptinMonster
Short and sweet... we love it!
Thank you so much for the kind words. We pride ourselves on having a team that genuinely cares about helping our users succeed, so seeing a review like this puts a big smile on our faces.
If you ever need anything else, just give us a shout!
Mediocre tool with some outdated UX…
Mediocre tool with some outdated UX ideas. Their cancel flow is pure confirmshaming and it’s almost comical.
OptinMonster, your offboarding process causes second-hand embarrassment.
6 October 2025
Unprompted review
Reply from OptinMonster
Thanks for keeping it real with us. We definitely appreciate the honest feedback, even when it stings a little! 😅
We certainly don't want to be the source of second-hand embarrassment. Our goal with the offboarding process is usually just to make sure users know exactly what features or data they might be losing access to, but it sounds like we might have tipped the scale a little too far into "confirmshaming" territory in your experience. That is definitely not the vibe we want to give off.
We are actively working on modernizing our UX and UI, so I am going to pass your specific comments about the cancel flow directly to our product team. We want the experience to be top-notch from hello to goodbye.
Thanks again for giving us a try and for the constructive criticism.
Unauthorized Renewal and Poor Refund Policy - Avoid at All Costs
I am writing this review as a warning to potential customers about OptinMonster's unethical billing practices. As a medical professional and business owner, I have dealt with numerous SaaS providers, but OptinMonster's conduct has been absolutely unacceptable.
What Happened:
OptinMonster automatically renewed my subscription WITHOUT my explicit authorization
When I contacted them immediately for a full refund, they REFUSED to provide complete reimbursement
Their customer service was unhelpful and dismissive of my legitimate concerns
They seem to rely on these "accidental" renewals as a revenue strategy
The Problems:
Predatory Billing: Automatic renewals without clear, prominent notifications
Poor Refund Policy: Refusing full refunds for unauthorized charges
Unresponsive Support: Customer service that protects company interests over customer rights
Lack of Transparency: Billing practices designed to trap customers
Impact on My Business: As a healthcare professional managing multiple business operations, I need reliable partners, not companies that engage in questionable billing practices. This experience has wasted valuable time and resources that should be focused on patient care.
Recommendation: There are many legitimate alternatives in the market (ConvertKit, Mailchimp, etc.) that respect their customers and have transparent billing practices. Save yourself the headache and choose a company that values ethics over predatory revenue tactics.
To OptinMonster Management: Your billing practices damage your reputation and drive away serious business customers. Consider this review a professional feedback on why your current approach is unsustainable.
24 September 2025
Unprompted review
Reply from OptinMonster
I want to sincerely apologize for the frustration and stress this has caused. I know that running a medical practice requires your full attention, and dealing with billing disputes is the last thing you want to be spending your valuable time on.
I want to assure you that "trapping" customers is never our goal at OptinMonster. We generally use auto-renewal to ensure that our customers' live campaigns—and the leads they are collecting—don't suddenly shut down due to a missed invoice date. That said, we believe in fair billing practices. If you reached out immediately following the renewal, we typically have a refund policy in place to handle these exact situations.
I looked into your case specifically, and I am happy to confirm that we did indeed issue a refund in full for that renewal charge.
Sometimes there is a slight processing time between us sending the funds and your bank posting them, or perhaps there was a miscommunication in the support thread, but please rest assured that we have honored your request. We never want to keep your money if you aren't using the tool, and we certainly don't want you to feel "trapped."
I hope this helps resolve the situation, and we wish you nothing but the best with your practice.
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