Openpay Reviews 3,877

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I think Openpay is great you can pay off in small amounts without breaking the bank. I also love the online feature where you can pick how much you pay over a certain amount of weeks or months. The on... See more

Company replied

Rated 4 out of 5 stars

I once gave Openpay a 5 star review, however I have just been told that their monthly fees are going up, up to $5 per FN due to cost of living.. I find this ridiculous, how does the cost of living eff... See more

Company replied

Rated 5 out of 5 stars

What can I possibly say that anyone that has benefitted from the use of Openpay doesn't already know? I tell my friends and they to now use Openpay. Times are getting harder and bills more expensive.... See more

Company replied

Rated 5 out of 5 stars

0penpay is a excellent company to do business with, Their APP is very easy to use plenty of places to shop at and the process is easy to go through with good options that can be used. A good and safe... See more

Company replied

Company details

About Openpay

Written by the company

Pay the flexible way with Openpay. Spread the cost of purchases up to $20k over 2-24 months. Our mission is to change the way people pay, for the better. No interest. None.
How it works.
Shop with Openpay.
Fee Structure.
Help & Support.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Has potential, yet is bad.

I would love to give Openpay a good review, it has potential. The only horrible thing, is the support.

The support team has to be the most useless thing in the entire world.
My account was locked due to supposed fraud, and I had no notice about it. Not even an email. I then contacted support on Monday, and received a reply on Wednesday asking for a picture of me and my drivers license. All good, done.

I was then told I have to pay off my remaining plans before I could use the service again. I had a $450 spending limit, and no late payments. I replied to their email telling me that the account was unlocked, and asked why I couldn't use the service. No reply.

Not to mention, no notice for ANYTHING. If Openpay is down, they won't tell you. The status page doesn't even get updated with an incident report. If your account is locked or limited, when trying to purchase something it would just show the error "We are having technical issues. Please try again in a few minutes".

Absolute horrid service at the moment, it's barely even being maintained! It's just easy profit for the founder.

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Very easy and convenient to use

Very easy and convenient to use. The initial transaction was very straightforward and it's easy to track upcoming payments and make extra payments.

13 October 2022
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Heather! Happy to hear you're making the most of the flexible payment plans.

Rated 5 out of 5 stars

Great !

I love Open pay . The payments are easy as! You never get hassled and you can pay before due date !

24 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Karen! Glad you've found everything so easy to deal with.

Rated 1 out of 5 stars

I paid everything up to date after…

I paid everything up to date after coming back from overseas and this week what I owed but that wasn’t good enough you had to take 6x payments of $9.50 out equaling $57 which is absolutely crap and screwed me over as that money was for another bill which now I got charged extra fees for dishounering😡.

Thanks openpay

25 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Hi Matthew,

Unfortunately when you leave payments unpaid for more than 3 days without notifying us you may be charged late fees. I can see you have had all the late fees refunded already.

Rated 5 out of 5 stars

Never had a problem with openpay

Never had a problem with openpay. Gave me notice of all payments. Easy.

25 January 2022
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the review Kim! We're glad you've had a seamless experience with us.

Rated 5 out of 5 stars

Ability to amortize payments

Having had problems with cash flow in the past, it was great to be able to amortize the cost of my dental surgery across affordable payments out of my government benefits. Now it is all paid for!

23 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Mark! Sounds like you're making the most of the flexible payment plans.

Rated 5 out of 5 stars

Awesome company

Best company, great cust service, easy to use and repay! Forget afterpay and zip these guys are the best thing by miles...
Thanks openpay 3 years of happy and affordable shopping

22 December 2022
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the awesome review Pauly! So glad you've had an overall great experience with us. Thanks for being such a great loyal customer.

Rated 5 out of 5 stars

Comfort at one’s doorstep

Openpay provided friendly reminders for payments. Also, when one of my payments was a little late Openpay did not charge me with a fee. Upon finalising my payment plan Openpay emailed to say “congratulations”.

22 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Suzanna! We're glad you have had a great experience with us.

Rated 5 out of 5 stars

It is so easy to use.

It is so easy to use and check the balance.

I like that I can make advance payments when I am able to with no issues.

19 January 2023
Unprompted review
Openpay logo

Reply from Openpay

Thanks for the great review Filip! So glad you've found the app so nice and easy to use.

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