The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
Company replied
Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Quick attendance boiler fixed with…
Quick attendance boiler fixed with genuine parts by Vaillant
29 May 2026
Unprompted review
Reply from OpenFix
We’re delighted you were happy with your recent repair. It’s exactly what we aim for every time.
Many thanks,
OpenFix
Responded back very quickly toa query I…
Responded back very quickly toa query I had
2 June 2026
Unprompted review
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Good Service
Been with openfix for a few years after 30 years with BG ! Apart from having to “ remind “ them about my annual service , no problems. Had a breakdown over winter it was fixed promptly.
2 June 2026
Unprompted review
Reply from OpenFix
Thanks so much for your review. Your support means a lot to us. We really appreciate all feedback, and we'll look into why you had to remind us about your boiler service, this isn't the level of service we expect.
Many thanks,
OpenFix
Reply from OpenFix
It’s wonderful to hear everything was sorted to your satisfaction. Thank you for choosing OpenFix!
Many thanks,
OpenFix
Really poor communication
Really poor communication. The boiler and gas safety certificate are due for renewal on my rental property and I requested that the allocated engineer contact the tenant directly to arrange this, for the tenants convenience. I accept that they could not make contact with the tenant which turned out to be because they were out of the country however, none of my emails to the company were responded to and none of the emails to the engineers company were responded to either. My tenant upon returning home called the engineers company and was told she could not arrange the service without my permission!! Given I had already done this, it was frustrating for both me and the tenant. This was the first time I have had any need to communicate with openfix since taking out the policy but needless to say I am not impressed with the poor communication and customer service thus far. I can only hope it gets better!
29 May 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback.
We're sorry to hear that you were disappointed with your experience.
Having reviewed the history of your case, your Gas Safety Certificate was due to expire on 24 June and we arranged for a local engineer to begin contacting your tenant on 26 May, almost a month in advance of the renewal date.
On 28 May, the engineer advised us that they had made multiple attempts to contact both your tenant and yourself without success. As a result, the job was temporarily returned to us pending further contact. We subsequently updated you by email and asked that you get back in touch once contact could be established.
Following your email on 1 June, you advised us that your tenant had been out of the country and unavailable. As soon as we became aware of this, we contacted your tenant directly, arranged a three-way conversation with the engineer, and secured an appointment for 12 June. We then confirmed the booking to you by email.
We appreciate that the situation was frustrating for both you and your tenant. However, we do feel it is important to clarify that the engineer had made several attempts to make contact well in advance of the renewal date and that, once we were made aware of the circumstances, the appointment was arranged promptly with plenty of time remaining before the certificate expiry.
We always aim to work closely with both landlords and tenants to ensure annual inspections are completed smoothly and on time, and we're pleased that the appointment was successfully secured for 12 June.
Thank you for your feedback, as it helps us continue to review and improve our communication processes.
Many thanks
OpenFix
Initial set up of plan
I cannot comment on overall service as I have only just taken out the cover. It was nice to actually speak with customer serve and all my questions were answered. Easy to set up and competitive price.
1 June 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
I had no hot water for over a week the…
I had no hot water for over a week the engineer wasn’t good at responding to my calls/texts, he eventually did the job satisfactorily but customer service/communication wasn’t great and over a week for an emergency job…thankfully we were in the middle of a hot spell and cold showers were just bearable
21 May 2026
Unprompted review
Reply from OpenFix
Thank you for leaving us a review. We really appreciate all feedback as it helps us identify areas where we can improve our service.
Unfortunately, with the information provided, we’re unable to locate your account. Please email us at support@openfix.co.uk with your full name, address, and a brief overview so we can match your account.
Many thanks,
OpenFix
BOILER SERVICE Very happy with the engineer who came…
Very happy with the engineer who came to service boiler, he sorted out all the wrong doings I had done which had messed it up a bit.
He was very polite, tidy and efficient.
Would recommend your company anyone who wanted boiler coverage
29 May 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
The engineer was a lovely guy
The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy. He messaged me earlier the previous month to book me in and then up until he arrived to check it was still convenient for me.
29 May 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
Great service
They keep in touch every step of the way when we have a service due, very efficient.
26 May 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
Good boiler service and customer…
Good boiler service and customer service very helpful and professional keep up the good service
And low prices please
22 May 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Reply from OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
Simple to buy
Simple to buy. Only will find out how efficient and good openfix are when we make our 1st call-out
26 May 2026
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Openfix are a very good company.Great…
Openfix are a very good company.Great value.Highly recommended.
26 May 2026
Reply from OpenFix
We really appreciate you sharing your thoughts. Thank you for choosing OpenFix!
Many thanks,
OpenFix
Really nice Pleasant engineer
Really nice Pleasant engineer. Reminded me about signing book. Took his shoes off. Great sense of humour.
19 May 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Feels like a scam
Never works, every engagement feels like it's a scam, they never actually do anything. I have mentioned this to customer services and they also do zip.
And their response here is just typical. Boilerplate .... Spend more time to contact them? Silly
24 May 2026
Unprompted review
Reply from OpenFix
Thank you for sharing your feedback. We’re sorry to hear we haven’t met your expectations. We use all feedback, positive and negative, to help improve our products and services. If you'd like to contact us with further information you can do so at support@openfix.co.uk. We'll be happy to discuss any concerns you have.
Many thanks,
OpenFix
Everything was staright forward and…
Everything was staright forward and easy to use. Thankyou
24 May 2026
Unprompted review
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.